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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Effect of Credit Crunch on DCA's behaviour - Will it mean they leave 'small fry' debtors alone?


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I'm just wondering and I did do a search on here yesterday but found no mention of this.

 

Because of the current economic problems in Britain and because so many people are in so much debt - bankruptcys, losing houses etc, does this mean that the debt collection agencies might concentrate less on the small debtors?

 

By small debtors I mean stuff like credit cards say under 2000 pounds.

 

Or will it go the other way and make them even more aggressive towards smaller debtors because they think they have a better chance of getting money out of them than someone who has just had their house repossessed.

 

Has any any ideas on this.

Thanks

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No, if something it'll be the other way round. Banks and credit card companies and the like will be keener than ever to make some sort of money from whatever they have. They can write off bad debts against tax and they can get a few pennies in the pound from selling on the bad debts to the likes of Cabot. They will then pass them onto smaller firms to try their luck. The plans are unlikely to work unless the paperwork is in order.....

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No, if something it'll be the other way round. Banks and credit card companies and the like will be keener than ever to make some sort of money from whatever they have. They can write off bad debts against tax and they can get a few pennies in the pound from selling on the bad debts to the likes of Cabot. They will then pass them onto smaller firms to try their luck. The plans are unlikely to work unless the paperwork is in order.....

Hi there :)

Thanks for answering but... um

I'm not asking about bank or credit card company behaviour.

As I said in the title and opening post I am specifically referring NOT to them but to Debt Collection Agency Behaviour.

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DCA's prey on the vunerable. The size of the debt to a large extent is immaterial as they work on commission - easily collect on a lot of small debts by bullying people into paying (whether they can afford to or not and indeed in some instances whether it is their debt or not) and it adds up to a healthy commission.

 

IMO the credit crunch will have very little effect on their behaviour. The only thing that will effect their behaviour is people being aware of their legal rights and what DCA's can and can't do as well of course reporting them to the regulatory authorities.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Heared company I dont recognise on local radio stating business was good. They were asked dont you feel for the people who cant pay rather than wont pay and she said no (we dissacociate ourselves) or along that line of chant. She did moan at how people considered it ok to list a sky subscription as an outgoing and I thought oops I have sky. Lovely:mad:

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IMO only 2 things would really effect DCA's.

 

Proper regulation

 

Debt collecting became unprofitable.

 

The problem is, their behavior is so ingrained. This is self evident in cases where even the thickest customer advisor/supervisor must realise that they are wasting their time, but the machine still grinds on with a life of it's own.

 

David

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I read in Credit Today over the Summer that 43% of DCAs are having a hard time and that in the course of the next 12 months some will fold and some will amalgamate with other companies. They are not getting it all their own way and the credit crunch is throwing up a new generation of debtors some of whom have powerful legal connections and won't put up with any snash. I don't think they will stop pursuing smaller debts - I think what determines their behaviour is the level of resistance they meet when they are knowingly pursuing a debt unlawfully. Some stick it out for a while but in my own case I was amazed at how quickly some of them just folded.

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I read in Credit Today over the Summer that 43% of DCAs are having a hard time and that in the course of the next 12 months some will fold and some will amalgamate with other companies.

 

That doesn't suprise me.

 

They're in it for easy pickings but when you see the mind boggling incompetence some display, you have to wonder if it extends to their business administration.

 

David

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I read in Credit Today over the Summer that 43% of DCAs are having a hard time and that in the course of the next 12 months some will fold and some will amalgamate with other companies. They are not getting it all their own way and the credit crunch is throwing up a new generation of debtors some of whom have powerful legal connections and won't put up with any snash. I don't think they will stop pursuing smaller debts - I think what determines their behaviour is the level of resistance they meet when they are knowingly pursuing a debt unlawfully. Some stick it out for a while but in my own case I was amazed at how quickly some of them just folded.

Firstly, thanks for all the replies. Sadly it wasn't what I wanted to hear.

Oh well :-D

So Pinky69 when you say 'the level of resistance they meet' does that include just ignoring them for three years?

..............Or maybe not. See the way I see it if I can stick it for another three years. :oops:

Then I'm free.

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I predict that the DCAs will suffer too.

 

DCAs who buy debt borrow the money to buy it: because of the credit crunch that money is now both more expensive to borrow and more difficult to source. Additionally, as people have less disposable income they will focus on their priority debt, making old, possibly unenforceable debt even harder to collect.

 

As lenders make it harder to borrow money, there'll be fewer consumers to default.

 

The biggest problem they'll face, I suspect, is that the debt industry will find themselves more tightly regulated. This wretched Zanu-New Labour government is already deeply unpopular, and they won't hesitate to take action in the short-term against an industry that is even less popular than they are if they think it'll help pull them out of the mire. They've already talked about making repossession harder.

 

When it comes to election time, what better target for a party than the unsavoury creatures of the debt-collecting world?

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