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    • Well done. Are you able to tell us more about how it went on the day please? HB
    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
    • Food prices, including a $40 chicken, has stoked fury and calls for big foreign supermarket chains to come to Canada.View the full article
    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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hi realist

 

on all the welcome threads i ask this question and to date welcome seem reluctant to give.

 

with your ppi policy

 

DO YOU KNOW WHO THE POLICY IS WITH AND WHO ADDMINISTERS IT.

 

even through an sar, this info is non exsistant.

 

there are reasons for this question

 

I may be able to help ere postggj -

 

i have a claim with welcoem right now awating 1 week for full a refund. Speaking to advisors at Direct group and at welcoem hq - compliance team, i recorded all calls and played them back whilst i spoke to DG and vice versa now DG administer the Policy and it is with them, hence they advising me i was ineligible for it twice! The welcome team at DG advised a full refund should be made BUT, only the premium and teh interest applied on teh preminum comes from Welcome however welcome refuse to answer this bit and DG cannot confirm where the interest goes either but, i know for certain the interest applied goes to welcome as DG were willing to refund the full amount but, not incl interest! If welcome month-end do not refund it plus interest i will just lodge a court claim for it as SAR from DG hold evidence they've written that policy was not right and customer ineligible. i am awaiting to get the FULL refund and when this succeeds i will be happy to post as much info as i can as to how i did it as so far i seem to be nearing the end of the battle which only lasted for 2weeks!! also welcoem provided SAR within 1 week!!!! advised it was missing ppi stuff they insisted they put it and would send copies again recorded delivery nothing recived but, i am not bothered i have some original pperwork from their showroom where i got the car IF needed as evidence in court of their mis-selling ;)

 

 

x

Edited by Madhafu
ps. received sar again from welcome incl letter from compliance re-refund of interest chrgd on ppi, advsng wil reply by 4/5/9

WF PPI Claim WON :grin:

Incl.8% INTEREST etc total £2231 SETTLED 4wks! :wink:

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  • 3 months later...

I did call them a few weeks ago and they said its been handed over to someone to look at and thats it.

 

They also said they have written to Welcome and are waiting a reply.

 

Regards

 

hang tight realist

the fos does take time

 

send them a note asking what stage your complaint is at

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Ok update.

 

Received a letter from the FOS and I quote "I'am pleased to be able to let you know that blah, blah Welcome Finance etc has agreed to make an offer to you." They also state that Welcome will pay me £200 extra compensation for distress and the inconvenience.

 

Now, they also state that "The settlement of your complaint will be calculated by taking into account the type of PPI policy or policies you have - and whether or not they are still in force".

 

Now, as far as I see it if they have already agreed they are at fault and my loans are 2 months from being cleared does this mean I will not get all the PPI back plus interest to date? because the FOS letter says "offer" and not return of the over paid PPI.

 

I have one loan that I refinanced and brought out a new loan plus I have a car agreement as well so in fact there are 3 agreements with paid PPI.

 

Any ideas?

 

Regards

Edited by Realist

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Ok update.

 

Received a letter from the FOS and I quote "I'am pleased to be able to let you know that blah, blah Welcome Finance etc has agreed to make an offer to you." They also state that Welcome will pay me £200 extra compensation for distress and the inconvenience.

 

Now, they also state that "The settlement of your complaint will be calculated by taking into account the type of PPI policy or policies you have - and whether or not they are still in force". (this is the issue of single premium policies which were the biggest ripoff)

 

Now, as far as I see it if they have already agreed they are at fault and my loans are 2 months from being cleared does this mean I will not get all the PPI back plus interest to date? because the FOS letter says "offer" and not return of the over paid PPI.

 

I have one loan that I refinanced and brought out a new loan plus I have a car agreement as well so in fact there are 3 agreements with paid PPI.

 

Any ideas?

 

Regards

 

Did your complaint to the FOS detail all three of your loans ? if so:

 

You should get back all the monthly premiums you have paid on the loans plus the interest paid on those premiums plus the statutory 8% interest from the date the loans started up to the date you accept the offer.

 

You should cancel any PPI still in force on any of the loans BUT make sure you have alternative cover. There are cheaper options around Moneysavingexpert has a site with a tab for insurance just google the site hit the tab and you should get cheaper alternative insurance.

 

When you cancel any existing PPI policy you should get a rebate on the PPI policy but with only a couple of months until your loan is paid up the rebate will probably not be a great amount

 

You could also if you wish, refuse the offer and ask for the case to go before the Ombudsman.

 

Your call on this.

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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If you read my post you would see I did indeed complain via the FOS and its them that sent me the letter. I did include the old refinanced account, the new account and the car in the complaint.

 

So Welcome have agreed and the FOS has said so but Im confused that the FOS says Welcome will provide me an offer not refund all PPI paid to date.

 

No point in me cancelling, not long to go so I might as well leave it as it is, its going to be cancelled anyway.

 

Regards

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If you read my post you would see I did indeed complain via the FOS and its them that sent me the letter. I did include the old refinanced account, the new account and the car in the complaint.

 

So Welcome have agreed and the FOS has said so but Im confused that the FOS says Welcome will provide me an offer (the offer will be a goodwill offer without any admission of liability. This is done to prevent the FSA taking an interest. WF will be aware of the huge fines the FSA has imposed on companies for blatantly mis-selling PPI) not refund all PPI paid to date.

 

No point in me cancelling, not long to go so I might as well leave it as it is, its going to be cancelled anyway.

 

Regards

 

The FOS have a set of rules to ensure you get a fair settlement but if you accept you should insist on all of the paperwork from WF showing how they worked out the settlement offer and if you are not happy with their calculations you can you back to the FOS.

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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I was going to call the FOS tomorrow and find out these things because the letter is a bit vague.

 

Also I was going to call Welcome and ask what terms they was going to offer because I dont want them to just say we will close my accounts and call it quits.

 

The PPI alone on the 3 accounts with interest comes to over twice as much as I currently owe so if they do close the accounts Im still due money back. Should I call the FOS and Welcome and the FOS has sent me a letter to sigh agreeing to the offer but I dont know any figures to agree with.

 

Regards

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I was going to call the FOS tomorrow and find out these things because the letter is a bit vague.

 

Also I was going to call Welcome and ask what terms they was going to offer because I dont want them to just say we will close my accounts and call it quits.

 

The PPI alone on the 3 accounts with interest comes to over twice as much as I currently owe so if they do close the accounts Im still due money back. Should I call the FOS and Welcome and the FOS has sent me a letter to sigh agreeing to the offer but I dont know any figures to agree with.

 

Regards

 

You can certainly call WF and ask but I am not sure if you will get the response you may expect.

 

Also call the FOS and ask them nicely if they can give you any indication on the settlement figure. Again you may not get the response you expect. Do you have any idea on how much PPI you have paid in premiums on the three loans? and do you have copies of the agreements on the loans?

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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I did have the agreements but I looked today and cannot find them. The last time I called the FOS they said that they was waiting for Welcome to produce paperwork, this I presume was the agreements.

 

I calculated that the whole 3 could be over £6,000 without interest and any other fee's due plus the £200 Welcome said the would pay.

 

This is over what I now owe.

 

Im not going to sign a contract agreeing to Welcomes terms until I have all the figures in front of me and I hope the FOS has them.

 

Regards

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It is a long wait :eek: my claim took about 12 months from start to finish and I am now on with another 5 plus at least 2 for bank charges.

 

The good thing is the FOS are upholding 90% of complaints on the issues of PPI being mis-sold.

 

good luck

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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I used the calculator thats available here and with the details of only 2 accounts (the current ones) and not including the refinanced account, I see so far that Welcome owe me £7200 and thats only 2 accounts.

 

I can see them trying to just close the 2 accounts I have and try and call it quits, no way.

 

I owe about £5000 in total so Im expecting £2500 plus back as well.

 

Lets see how it goes.

 

Regards

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  • 1 month later...

Reveived a call from Welcome saying because they have loads and loads of cases to go through, they will take more than the 8 weeks the FSO stated.

 

What can I do or for that matter what can the FSO do if they dont resolve my case under the 8 weeks.

 

Regards

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  • 3 weeks later...

Received a letter from Welcome today, well 2 actually but should of been 3 so I'll have to have a chat with them over that, anyway. They want us to sign a new contract but its back dated to the original contract date but without PPI added, is this the right way to go?

 

They say that if I dont agree within 4 weeks they are in so many words washing there hands with the claim, will call the FOS tomorrow and ask their opinion.

 

Letter attached.

 

PS,

 

2 batches of letters, one is for a loan and the other is hire purchase.

 

img009pc.th.jpg

 

img008qk.th.jpg

 

img010if.th.jpg

 

img007cp.th.jpg

Edited by Realist

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Also today I've received a photocopy of a new contract but although they say in the letters above that the new contracts will be back dated, the new contract dont have any dates on them?

 

So are they legal contracts?

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Why should you make the effort to make an appointment to go and see them. They should come to you or post BOTH batches out for you to review in the comfort of your home without pressure from Welcome staff.

 

And 4 weeks to sign and re-do the contract. Tell them they will get the new contract when you are comfortable signing the new documents. They make you wait, return the favour!

 

PS: they tried the back loading trick on my PPI contract, I am now to waiting for my "new" contract and its been 2 weeks.

I need to change my avatar..But cant find a good replacement.

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Been in contact with the FOS and they say the resigning a new contract is normal and expected.

 

So do I sign?

 

Also, how is the interest worked out because looking at the new contract and the old contract I've overpaid the PPI by £2951.64.

 

So will they refund me that at their interest rate plus 8% and the £200 for the hassle, if thats the case I worked it out they owe me £4334.54 and thats only one account.

 

Anyone know.

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Been in contact with the FOS and they say the resigning a new contract is normal and expected.

 

So do I sign?

 

Also, how is the interest worked out because looking at the new contract and the old contract I've overpaid the PPI by £2951.64.

 

So will they refund me that at their interest rate plus 8% and the £200 for the hassle, if thats the case I worked it out they owe me £4334.54 and thats only one account.

 

Anyone know.

 

I would seriously check again. I cancelled PPI with RBS did not have to sign new contracts and my monthly payment was reduced and I got £10.5K back for them mis-selling.

 

IMO do not resign any new contracts this I believe is a way for the banks to keep you on the hook with repayments for existing loans for a longer period of time. Welcome should be able to cancel the PPI adjust your existing account to reflect the removal of PPI without you having to sign up to anything new. BEWARE they are still trying to keep your money.

 

aa

Edited by alanalana
text added

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Share on other sites

Thats what an official from the FOS said today via phone and Welcome cant keep my money cos the 2 accounts are now all paid up.

 

Was on the phone to Welcome today and I asked about arrears and she said that the new contracts will be dated from the new start date without any PPI and any arrears.

 

So I said so in effect I dont owe you anything because the accounts are now all paid up as of yesterday, she then said they may remove all the arrears.

 

My question then was that if the PPI was not added to the loan in the begining then any arrears would not be added to the account so in effect Welcome owe me more money.

 

I have a contract here to sign and send back for a loan but the car I have to go to the local branch and sign on there premises, I didnt with the first agreement so whats changed.

 

Welcome and the FOS said the contracts will be dated from the beginning without any PPI added.

 

One account the payment had dropped from £326 a month to £244.00 saving me a whopping £82 a month. Now times that by 37 months (£3034) plus there interest rate which I didnt know was this high (30.27%) plus the 8% stat interest rate and the £200 they owe me for the hassle, and thats just one account.

 

Another one to go :)

 

Regards

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if you have the info on the ppi please advise asap

i cant stress the importance of this

 

Hi Post

If shortfall insurance covers what you are looking for I have a policy schedule I can scan/email to you. If its not sorry cant help

 

electric

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