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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
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PPI rejected Natwest... HELP!!!!


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Hi there I wonder if anyone can help me.

I have been dealing with the delightful NatWest regarding my PPI charges and they have refused to pay them back. They say they have looked at all their records and do not believe I am entitled to these refunded as sufficient information was given to me at time of purchase.

The thing is the man who sold me this insurance clearly said to me verbally that I would definitely get the loan if I took out the payment protection. I was concerned I would be rejected for the loan as my credit was bad at that point. naively I believed him as I was desperate for the loan to clear off my other debts, so I paid the £5400 PPI!! I have since cancelled the policy but I have calculated that I am due about £2500 plus interest refunded.

They have now stated that if I am not satisfied I am to take it to the ombudsman.

Does anyone have any advise? This has been going on since May!!

thanks so much in advance

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i did one of these several months ago with natwest.

 

they said they wouldn't refund and gave final response so took it to FOS

 

When FOS informed natwest of registration of complaint they offered full amount plus interest without even going through FOS review of my complaint

 

 

i think they don't offer refunds unless you escalate the complaint to court or ombudsmen then they pay out. saves them paying out the people with no balls to take it all the way

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thanks for your replies. they havent actually said this is our final response, but it seems a pretty definite answer. So what is FOS? What should my next step be then when I go to Ombudsman?

 

Are there any template letters or advise I should follow when contacting them?

 

thanks for your help :)

Karen

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thanks for your replies. they havent actually said this is our final response, but it seems a pretty definite answer. So what is FOS? What should my next step be then when I go to Ombudsman?

 

Are there any template letters or advise I should follow when contacting them?

 

thanks for your help :)

Karen

 

Hello Karen,

 

What preparation and homework have you done for this claim, Have you sent a SAR or a request to see your original credit agreement.

 

They are hoping that you will accept what they say and hope that you will go away. But you are not going to are you:D

 

Please give us a bit more background information :D so we can assist you

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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I origianlly sent them a letter in May requesting a copy of the policy, they could not provide it, instead I got a statement of account along with the loan information ie, loan amount, interest charges, PPI amount, total etc and int rate.

 

Then in June, I got a reply in the form of a standard letter asking for more info and i completed a questionnaire stating reasons etc why i believe i was mis-sold the PPI. my reasons being were that I was told verbally by there memeber of staff that if I took out the PPI i would definitly get the loan. because of my desperate situation teamed with naivety, I agreed without hesitation.

 

So now they are saying that they dont believe I was mis-sold this PPI and I cant get a refund. Now I am certain I was mis-sold this. but how can I prove it if I was told verbally?? I was aware that the PPI would cover me for unemployment through accident and sickness, and that I would certainly be given the loan if I took out this expensive insurance!!

 

Does it say any of this in the small print? As I am sure I must ahve signed something to say I agree to the PPI charges, though I dont have a copy of this. I dont know what to say to the ombudsman especially where I am worried this cant be proved..

 

what do you think my chances are?? Its in the region of £3k i am wanting back.

 

Thanks again

x

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I origianlly sent them a letter in May requesting a copy of the policy, they could not provide it, instead I got a statement of account along with the loan information ie, loan amount, interest charges, PPI amount, total etc and int rate.

 

Then in June, I got a reply in the form of a standard letter asking for more info and i completed a questionnaire stating reasons etc why i believe i was mis-sold the PPI. my reasons being were that I was told verbally by there memeber of staff that if I took out the PPI i would definitly get the loan. because of my desperate situation teamed with naivety, I agreed without hesitation.

 

So now they are saying that they dont believe I was mis-sold this PPI and I cant get a refund. Now I am certain I was mis-sold this. but how can I prove it if I was told verbally?? I was aware that the PPI would cover me for unemployment through accident and sickness, and that I would certainly be given the loan if I took out this expensive insurance!!

 

Does it say any of this in the small print? As I am sure I must ahve signed something to say I agree to the PPI charges, though I dont have a copy of this. I dont know what to say to the ombudsman especially where I am worried this cant be proved..

 

what do you think my chances are?? Its in the region of £3k i am wanting back.

 

Thanks again

x

 

Hello Karen,

 

I would estimate your chances at the present moment with their last response to be zilch.

 

You really need to be doing some detective work and get all information that they hold on this account,

 

A full S.A.R - (Subject Access Request), you will find the template letter in the ppi sticky, copy,paste and amend it to your personal details. Send a £10 postal order and send it recorded delivery as soon as. You can track the letter using the royal mail website. They have 40days + 2 days postage under the Data protection Act 1998. They should send you all information, this is including recorded telephone conversations or telephone transcripts.

 

It is truely amazing that they state that they cannot supply you with the policy details.:shock: and I bet you £1 they will not be able to produce your credit agreement either. They have a terrible track record regarding production of such importand documents, they hopefully will be their downfall.:D

 

Also send a legal request under the consumer credit act section 77/78 for a copy of your true credit agreement, that is the one you signed to agree to the loan of money (which would include the ppi and the ppi interest).

 

Creditors and DCAs - Letter Templates & Budget Planner you need letter N

 

This will cost you £1, again send a postal order and send recorded delivery. They have 12working days + 2 days postage. If they don't supply it within this time scale, they are in breach of the cca and the account will be in legal dispute. And then after a following 30days they have committed a criminal offence.

 

Don't be disheartened by their normal standard template response, cause when it comes down to it. Under the Misrepresentation Act, the onus is on them to prove that they did not mis-sell it to you.:D

 

I do consider that you are quite a way off from approaching the FOS with this complaint, there is a lot more you can do before this.

 

When was the loan taken out. and can you give us an ideal of the breakdown of the loan, ppi and interest they charged

Edited by hellhasnofury

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Hi, thank you so much for taking the time to reply. I really do appreciate it.

 

Ok, I have just looked at the letter again as I am now at home, and it says "The policy was provided on a non advice basis. this means no recommendation was made...." WHAT RUBBISH!!!!!!!!!!

 

OK, so I need to a SAR then to get ALL information rather than just a random typed up letter stating what is consisted of?

 

The loan was taken out in May 05, for £23,500 over 6 years. The PPI came to £5400 and the interest approx £6000. I was made fully aware of these costs at sale, I wasnt happy with it, but when I am told by a Nat west advisor that I can only get the loan with the £5400 PPI i didnt even question it. I didnt expect to be conned by a bank i trusted (at that point!!).

 

18 months after the loan started, I cancelled the PPI. They refunded the unspent PPI back on to the loan no problem, along with interest. This totalled about £2300.

 

Should I send the legal letter and the SAR one together?

 

thanks again for your help.

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hello karenc,

 

and HHNF classic advice as ever:)

 

 

Hi, thank you so much for taking the time to reply. I really do appreciate it.

 

Ok, I have just looked at the letter again as I am now at home, and it says "The policy was provided on a non advice basis. this means no recommendation was made...." WHAT RUBBISH!!!!!!!!!!

 

OK, so I need to a S.A.R - (Subject Access Request) then to get ALL information rather than just a random typed up letter stating what is consisted of? (Yes and see this template....Full S.A.R - (Subject Access Request) for ppi from Hellhasnofury.

 

 

The loan was taken out in May 05, (This was 4 months after the Financial Services Authority ruling on the mis-selling of PPI _ this means you are within the regulations for mis-selling of PPI as ruled by the FSA) for £23,500 over 6 years. The PPI came to £5400 and the interest approx £6000. I was made fully aware of these costs at sale, I wasnt happy with it, but when I am told by a Nat west advisor that I can only get the loan with the £5400 PPI i didnt even question it.(make sure you ask for all the data in your SAR. include all paper, elecronic, CD, Microfisch, film, hard drive, floppy disk etc etc. I didnt expect to be conned by a bank i trusted (at that point!!).

 

18 months after the loan started, I cancelled the PPI. They refunded the unspent PPI back on to the loan no problem, along with interest. This totalled about £2300.

 

Should I send the legal letter and the S.A.R - (Subject Access Request) one together? IMHO yes start the claim now we have had enouh fob offs:eek:

aa

 

thanks again for your help.

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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Hi, thank you so much for taking the time to reply. I really do appreciate it.

 

Ok, I have just looked at the letter again as I am now at home, and it says "The policy was provided on a non advice basis. this means no recommendation was made...." WHAT RUBBISH!!!!!!!!!!

 

OK, so I need to a S.A.R - (Subject Access Request) then to get ALL information rather than just a random typed up letter stating what is consisted of?

 

The loan was taken out in May 05, for £23,500 over 6 years. The PPI came to £5400 and the interest approx £6000. I was made fully aware of these costs at sale, I wasnt happy with it, but when I am told by a Nat west advisor that I can only get the loan with the £5400 PPI i didnt even question it. I didnt expect to be conned by a bank i trusted (at that point!!).

 

18 months after the loan started, I cancelled the PPI. They refunded the unspent PPI back on to the loan no problem, along with interest. This totalled about £2300.

 

Should I send the legal letter and the S.A.R - (Subject Access Request) one together?

 

thanks again for your help.

 

Hello Karen,

 

It is ok to send them together and do it as soon as you can, to start the clock ticking:-D Remember to send them recorded delivery, keep you receipt and you can track the delivery on the royal mail website for proof of delivery

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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thanks again for your help, you are a helpful bunch!

Also, I am epilieptic. Surely this would not have been covered in the policy???

 

I have written out the SAR letter and the request for credit agreement. I have also writtena cover letter to the evil man who refused this saying the following.

Is this ok or is there anything I should or shouldnt say???

Thank you very much for your letter dated 5 August declining my PPI claims. As you may well imagine this is not a satisfactory answer therefore I have included two letters, one Subject Access Request and another requesting to see a copy of the credit agreement.

I am outraged to see your letter states that the policy was provided on a “non advice” basis. This is clearly not true. I was desperate and naive when I went to the Hampstead Village Branch of NatWest in May 2005 where a male member of staff clearly took advantage of this fact and was false with his information when describing the policy.

The detail I was given regarding the PPI was that it would cover me in the event of accident and/or sickness and unemployment and that it would also give me a higher chance of being accepted for the loan application. This is clearly a fabrication and the PPI is not a condition of the loan. The cancellation period was also not clearly expressed to me.

I therefore wish for you or the appropriate person to provide me with the information outlined in the letters enclosed so I can resubmit my claim.

Yours faithfully

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thanks again for your help, you are a helpful bunch!

 

Also, I am epilieptic. Surely this would not have been covered in the policy???

 

 

I have written out the S.A.R - (Subject Access Request) letter and the request for credit agreement. I have also writtena cover letter to the evil man who refused this saying the following.

 

Is this ok or is there anything I should or shouldnt say???

 

Thank you very much for your letter dated 5 August declining my PPI claims. As you may well imagine this is not a satisfactory answer therefore I have included two letters, one Subject Access Request and another requesting to see a copy of the credit agreement.

 

I am outraged to see your letter states that the policy was provided on a “non advice” basis. This is clearly not true. I was desperate and naive when I went to the Hampstead Village Branch of NatWest in May 2005 where a male member of staff clearly took advantage of this fact and was false with his information when describing the policy.

 

The detail I was given regarding the PPI was that it would cover me in the event of accident and/or sickness and unemployment and that it would also give me a higher chance of being accepted for the loan application. This is clearly a fabrication and the PPI is not a condition of the loan. The cancellation period was also not clearly expressed to me.

 

I therefore wish for you or the appropriate person to provide me with the information outlined in the letters enclosed so I can resubmit my claim.

 

Yours faithfully

 

Possibly mention the fact of your medical history, that was never discussed, would have made this policy useless:-D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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the fact you had epilepsy does not necessarily make the policy useless. This is a myth that people continue to propagate. The T+C's of most of NW polices cover pre-exsting medical conditions. More importantly, NW did not offer any advice on the policy. It was the customers responsibility to read the cover and decide if they wanted to purchase it.

 

However, yopu should just go straight to the FOS on this one. The argument you will win with there is that 'you were not advised that any refund applied would be disproportionate'. This one never fails as theis little gem of info is hidden in the certificate of insurance which is sent out post sale - FOS do not like this one bit as it is a very salient piece of information and is provided post sale.

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I had this issue with NatWest, I had a loan with them in March 05 over 84 months. Found out that the ppi was only over 60 months but they added the ppi to the loan and then added interest onto that combined total. This meant that I was paying 7 years interest on a PPI that would have run out after 5 years.

 

Got the FOS involved and am getting a full refund of all premiums. If you have your loan breakdown see how much the PPI is p/m and times it by 72, if the total is higher than the quoted insurance figure, try and times it by 60 this will give you a rough estimate whether it covered 5 or 6 years. If it only covered 5 then it was mis sold.

Edited by dacascos42
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Thanks for the info. I'm sorry, but could you explain a bit more what you mean when you say 'you were not advised that any refund applied would be disproportionate' etc. I am not 100% clear on what you mean.

Sorry, I'm being thick I am sure!!!

thanks

Karen

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Hello karen,

 

However, yopu should just go straight to the FOS on this one. The argument you will win with there is that 'you were not advised that any refund applied would be disproportionate'. This one never fails as theis little gem of info is hidden in the certificate of insurance which is sent out post sale - FOS do not like this one bit as it is a very salient piece of information and is provided post sale.

as posted by CHF

 

I believe what is said is you were not advised that the ppi REFUND/REBATE on cancellation would in no way meet the cost incurred in taking it out in the first place. Namely you take out PPI masssssssive cose and if you cancel you get very litttttttle back in rebate or refund.That is the way they financial institutions have been making their money and the other downside is the policy would probable not pay out because of exclusions which will most likely not have been explained to you at the point of sale by an advisor:eek:

 

hope this helps your understanding of the meaning RIP OFF;-)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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alanalana is quite correct there. The method of calcualting a refund is what is known as 'Rule of 78' calcualtion. Basically its a way of apportioning the premium you pay over the term of the loan. Its not so much of a rip off once you know the basic premise behind it is that as the risk to the bank/insurer in the earlier years is greater (loan amount is higher and more unexpired time to cover), then the banks can charge more for the earlier years. They can also add in reasonable admin charges. However, the disclosure of this information is contained in the 'Certificate of Insurnace'. For most NW loans done in branch etc. this paperwork is sent out to you after the sale. The FOS have not upheld a single complaint in favour of the bank in this respect.

 

Consider the person who takes several loans and increases/decreses them every couple of years. Each time he cancels the cover and gets the new loan (or voce versa) he has wasted another heap of money. Many many people have this type of loan history and have lost a packet.

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  • 3 weeks later...
Hi paintball, yes you were right it does relate to this thread!

 

 

Can you PM a Site Helper and ask them to remove your other thread and can you post the Q again on here so that other people can add their input?

 

Once you've posted up the Q again on this thread, I can add my own views and input.

 

Thanks ... xx :)

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Hi there,

 

I sent off a credit agreement request letter to NatWest enclosing the £1 fee on 12th August and I still have not had a reply despite the chq being cashed.

 

Is there a template chaser letter I can send?

 

They still have 20 days to reply to me re the SARS and they haven't yet cashed the cheque for that.

 

Many thanks

Karen

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Hi Karen

 

My personal feeling is that you will need to be patient a little longer on the S.A.R - (Subject Access Request) front (there are about 20 days remaining) and possibly too with the Credit Agreement as this will hopefully be included in all the information/documentation that they send you.

 

I realise that NatWest insist that your loan (arranged on a face-to-face basis) was conducted on a non advised basis, but you should read the FSA information on Advised and Non Advised sales so that you are aware of what these entail and whether you feel you have been fairly treated: http://www.fsa.gov.uk/pubs/other/factsheet_sales.pdf

 

Even though no recommendations were made you were still entitled to "receive sufficient information on the product to enable you to make an informed decision based on whether it meets your own demands and needs" i.e. your personal circumstances.

 

You should also have "been offered information on a range of products for you to make your own informed decision". This would be alternative insurance products available in the market place and their comparative costs against what NatWest were offering you. They would definitely have access to this information as a big high street lender.

 

You could also have expected a Demands and Needs Statement from NatWest containing this information, allowing you to make a truly informed decision about your purchase.

 

HTH

Edited by Paintball
Typo ...
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ah the SAR, I am not chasing that yet, but the CCA, I was told they have 12 days to reply and they are well overdue for that!

 

Thanks so much for your help, i really appreciate it as I feel a little out of my depth with this.

 

Do you think I would be sucessful in getting back approx £3k that I am claiming or do you think I am wasting my time?

 

Thanks again

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No, I don't think that you are wasting your time ... but I do know from personal experience that patience is essential ;):)

 

Please try not to worry, you have many friends and helpers here who have experience in reclaiming PPI.

 

If NatWest don't provide you with the Credit Agreement then this can only add weight to your case and argument.

 

Best wishes ... xx

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