New Crowne Plaza Liverpool Wedding Day Nightmare

[aspheric]

Hi all,

 

This is my first post on here, dont know if its in the right category or not like but what the hay!

 

Recently married (1st August), someone from the family booked the new crowne plaza (formerly Marriot) in old speke airport in liverpool for our "honeymoon" night as a gift for us.

 

We were and still are very disappointed in the level of customer service we received during “checking-in” for our stay. What was disappointing was that we didn’t even get greeted with as much as a smile, “hello” or “can I help you” by one of the five or six employees’ in the foyer as we walked into the building. This made us feel uncomfortable and unwelcome.

I had to be the proactive one and get the attention of the female desk assistant. After taking our details and asking for a card, it soon came to her attention that the room was not paid for. (Someone else had booked it on our behalf as a wedding present for us and left their card details on your system ready for billing). She did not explain this to us, all she said was “it hasn’t been paid”. She did not offer us any help and she spoke in a blunt and abrupt manner, we were disgusted. Surely this really isn’t how they want their hotel to be represented. We asked if we could make a phone call (at approximately 1:45 in the morning that’s not very amusing). After making the phone call we were not asked if everything was alright and we were not offered a place to sit down. We discussed leaving at this point and speaking to local paper at a later stage. It seemed their employees’ had something better to attend to than their customers, the only thing I could gather being, a conversation totally unrelated to their work. We took ourselves outside and sat totally shocked and appalled, we felt sick. How can a business afford to offer so low level customer service? On somebody's wedding night during there opening week!!!

When we spoke to the supervisor in the morning she explained what happened and was extremely helpful and nice, she apologised numerous times while dealing with our complaint and was a credit to them. Our complaint is not with the hotel, it is a beautiful place. Jut the way they dealt with us as customers no our wedding night.....

 

So angry at this, currently writing a complaint letter......

Any thoughts anybody??? :-?

[Guest Old_andrew2018]

Bump

[gadgetgirl79]

I'd certainly write a letter of complaint!

 

Manners cost nothing, and there is absolutely no excuse for being rude!

[poppynurse]

Not sure what you want to achieve as an outcome?

It sounds like you have had an apology from the supervisor.

[aspheric]

After complaining over the phone they've offered us $80 vouchers and then a free night.....and said sorry.

[74656]

POST DELETED. I feel that my opinion is a little too strong, so wish to withdraw it. I apologise if I offended anyone, and even though I am entitled to my opinion, there is a time and a place and this is not it. Apologies once again.

Edited September 25, 2008 by ciaomc2002
Apology

[IIIUMINATI]

ciaomc2002

are you a bus driver ?

[74656]

post removed by user as to remove personal information

Edited October 14, 2008 by ciaomc2002
post removed by user as to remove personal information

[IIIUMINATI]

what is a crew purser? do you drive the train

[74656]

Post Deleted

Edited September 25, 2008 by ciaomc2002
Post Deleted

[davey_weir]

Sorry to say it but it is typical Liverpool.

 

Everywhere you go in this godforsaken city. I have a 120 mile round commute every day because I wouldnt be seen dead working here. Im so ashamed of the place.

 

Im so sorry for your issues.

 

Mark.

 

Bang out of order this statement, I am a proud Liverpudlian and can say this city has its problems and issues, as do many others of a similar size, but I can also state that it is a lot better than many of the cities I have visited - something I do on a very regular basis.

 

Dont tar the majority with the minority brush, Mark.

[IIIUMINATI]

This train sounds very interesting

do you have to be a member where does it go to and where does it come from.

What kind of persons are passengers ?

Is it a private type of club train?