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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Letter from bank ref OFT test case received today


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Not sure if other HSBC customers got this as well, but I got a letter from them today regarding the OFT test case.

(I have a claim against them for just under £1000.- which has been stayed)

The letter apparently is supposed to give me an 'update' and HSBC is pleased to tell me that the court has decided their overdraft charges are not unenforceable penalties, but are merely assessable for fairness under the Unfair Terms in Consumer Contracts Regulations which the banks will appeal. A new timetable will be set apparently in July and they will ask the court to keep my claim stayed until the test case has been concluded.

At this stage it is not possible to predict when the case will be concluded.

 

All in all it sounds a bit as if they are trying to rub it in a bit and are saying "ha ha... you'll have to wait for ages. Why not give up now."

 

Quite annoying.:mad:

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Interesting if that is their strategy. They wouldn't be sending out those letters for the good of their health would they?

 

I can't believe that anyone with a stayed case would go to the trouble of dropping it at this stage though. It's more effort to do that than just wait isn't it?

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Funny that...........:rolleyes:

 

I had a letter from Abbey today saying exactly the same thing!

 

I found it quite patronising, and it annoyed me also, especially the line that says

 

"The banks are pleased that the court agreed that their current charges are not unenforceable penalties."

 

Of course they are bloody pleased - they hastily rewrote the T&C's in the run-up to the actual case, in the hope that this would be the outcome.:mad:

 

But I don't care about that - our cases are based on the OLD T&C's, and their Defence is based on the same. So I sincerely hope that the penalties issue on historic terms goes our way next month.

 

The other thing that really, really annoyed me - the judgement was handed down in April, but they are only writing to us today? Do they think we are all so dumb that we haven't been following the case? There is NOTHING in that letter that we didn't already know.

 

Supercilious barstewards:mad:

 

(Rant Over!)

Six Nations Champions 2009

Triple Crown 2009

Grand Slam 2009

:cool::-D:cool:

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Yes I too have received the patronising Abbey later today. What made me laugh was the fact that it was signed at the bottom with just "ABBEY" in a handwritten signature !!! Talk about the personal touch - what a joke.

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Yes, I received one of these annoying letters from HSBC, I am just wondering if this goes against the judge's instructions that cases will be stayed until the conclusion of the test case, on the provision that the banks are not allowed to communicate with claimants.

 

Not sure if the communication had to be specific to amounts being claimed or just communication in general. After all this is the first communication I have had from HSBC or any of their associated companies such as DG Solicitors or Metropolitan Collection Services in 10 months.

 

Does this letter from HSBC constitute unwarrented and unnecessary communication and is it worth asking the judge to lift the stay?

 

What ever happens, I am making a note to write a similar annoying, gloating and unpleasent letter to HSBC when they have to repay the huge amounts of money that they owe us.

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Similar letter from natwest received yesterday

All my posts are made without prejudice and may not be reused or reproduced without my express permission (or the permission of the forums owners)!

 

17/10/2006 Recieve claim against me from lloyds TSB for £312.82

18/10/06 S.A.R - (Subject Access Request) sent

03/02/07 Claim allocated to small claims. Hearing set for 15/05/07. Lloyds ordered to file statement setting out how they calculate their charges

15/05/07 Lloyds do not attend. Judgement ordered for £192 approx, £3 travel costs and removal of default notice

29/05/07 4pm Lloyds deadline for payment of CCJ expires. Warrant of execution ready to go

19/06/07 Letter from court stating Lloyds have made a cheque payment to court

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Similar letter from HBOS yesterday for my sisted case and the same letter to my son for his which was settled before court case last July,they must have forgotten they had paid him out LOL .Think I might send a letter back reminding them that.

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GF got a similar letter from RBS back end of last week. The nice shiny spin they put on a loss to make it look like a victory was really quite amusing

 

skb

Victory over Lloyds £890

Click!

Victory over Vodafone: default removal

click!

Victory over Lloyds PPI claim £2606 click!

Barclaycard lazygoing - £580 + £398 contractual int at 17.7 % click! (Received partial payment £110 21/11/06)

The GF's battle against RBS click! stayed awaiting the end of the world

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Well one of the conditions for the waiver to remain in place was the banks HAD to keep customers up to date with the test case.

 

I've had chuff all from Barclays, I wonder if this would be grounds to get the stay lifted?

23/02/07 Request for payment sent (hand delivered to my local branch)

08/03/07 Standard Letter from Barlclays saying they are looking in to my complaint received

13/03/07 Letter before action sent (hand delivered to my local branch)

27/03/07 Partial offer of £1255 received

29/03/07 MCOL submitted

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I too got the same letter from DG solicitors for HSBC. They are also threatening me with court case as HSBC decided "not to renew " my £2500 overdraft facility, giving me one month to pay it back. I've negotiated some temporary repayment schedule with them but am so cheesed off with them have got another account, but wonder if anyone can give me a little advice about the wisdom of this ...

 

1. Will it damage my case if I close my account? I was one of the Cardiff many whose cases were stayed a couple of days before our hearing.

 

2. Can they remove my O/D facility when the case is stayed - the overdraft if less that the charges I am claiming, let alone the interest etc.

 

Any thoughts gratefully received

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I've received the letter from Barclays. Should be replying in any way to the letter? I've changed address since beginning the claim and, although I've updated the address on my account the letters regarding the claim are still going to my old address.

 

I guess I could send them a letter reminding them of my new address and confirm I received their letter and look forward to receiving further updates?

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I received one of these letters the beginning of June. However, I continued with my time schedule and filed at the court. HSBC's solicitors DG advised they would be defending so I thought things would go ahead. I received the Allocation Questionairre, completed it and paid the fee.

 

I then received another letter last week from HSBC saying they would be asking for a stay in line with the Judge's rulings and repeating what they had said in their first letter.

 

I received notification from the court yesterday that a stay had been granted.

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