Bru V. First Trust

[Bru]

Hi Guys,

 

Been posting on a couple of other threads. Time now to start my own.

 

The story so far:

 

20th June. Posted 2 DPA Letters and 2 cheques to First Trust.

 

28th June. Been very fortunate and received six years of statements for both

Accounts.

 

30th June. hand delivered preliminary letter to Branch.

 

 

Will update as and when I have any more info

 

Cheers

 

 

Bru

[barracad]

Excellent.

 

Good luck with your claim, and please keep us updated.

[Robbiec007]

I too am pursuing the evil ones at FT. Good luck and keep the faith

[Bru]

And you Robbie,

 

Keep me informed how your getting on.

 

I don't envisage any problems provided we all keep our heads and stick to the timetables.

 

regards

 

Bru

[Bru]

Got my Blah Blah letter from the First trust yesterday acknowledging receipt of my preliminary request.

 

As with everyone else they are trying to set a timetable of action.

 

They must have thought I came up the river Bann in a bubble.

 

LBA will be delivered on Friday 14th July regardless of what First Trust thinks

 

Keep you informed

 

Bru

[Bru]

LBA Hand delivered this morning

[Bru]

Recieved a letter in the post Yesterday (they were quick off the mark)

 

Dear Mr ********

 

We acknowledge receipt of your letter dated 14th July 2006 and enclose a copy of our acknowledgement to your complaint dated 3rd july 2006

 

yours sincerely

 

 

M. Gourley

Customer Care Unit

 

 

Cheeky buggers didn't even bother typing new reply, stapled was a copy of the blah blah letter they sent me on the 3rd.

[big aid]

first trust are not being very consistent with their responses to everyone. they are giving 1 person 1 response and someone else something totally different. this would lead me to believe that we are probably among the first to challenge their regime of charges and they so far have not standardized the way in which they deal with us.

they do not know how to deal with us

 

 

it is a possibility that they will mount a challenge to 1 of the cases coming up to test the ground, risky,

[Bru]

As I always sign my letters with LLb at the end, they might probably challenge my own case to try to teach others a lesson....

 

LOOK FORWARD TO IT FIRST TRUST>>>>>

 

 

BRING IT ON

[Bru]

UPDATE

25 July 2006

11:42 am

Phoned First Trust Bank (Belfast) Customer Care Unit and Spoke to Mariead Gourley, asked if The bank was prepared to abide by the OFT Ruling of 6 April 2006 and reimburse my account before 28 July 2006, as per my LBA Letter of the 14th.

I was informed by Ms Gourley that the First Trust Bank adheres to the FSA code of conduct and that nothing would be considered while my complaint was under investigation.

I explained that as I was the party threatening legal action, I should be the one who dictated any timetable of action.

I was told I could do what I liked.

 

 

LET THE FUN BEGIN

[flojo1985]

Well done Bru. You are the one setting the agenda. Don't let them imtimidate you.

[Bru]

Got this out of the blue, in post this morning :

 

Dear Mr *********

 

We refer to your correspondence in relation to charges on your account.

 

We wish to advise the situation is still under investigation by this department and we hope to be in a position to respond to you with the next four weeks.

 

yours sincerely

 

 

M. Gourley

 

Customer Care Unit.

 

is this strange, or has anyone else received one like it

[flojo1985]

Hi Bru

Don't give them the 4 weeks. You are setting the timetable. Force their hand.

They will try anything to stall you!!!

Flo

[lickthewallfatboy]

definitely do not let them take over the timetable-they have to know who is charge Bru.They all seem to be working to the same script.

[Bru]

Have my own timetable lads

 

thanks for the support