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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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DCAs returning CCA requests!


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I have not seen the following issue on the forum and I am wondering if this is a new tactic by the DCAs and thought I would start a thread on how this practice should be combated.

 

I have had my £1 and CCA request returned from different DCAs, they claim they have closed the account and passed the info back to the OC.

 

My tactic is just to allow the clock to tick and at the end of 30 days write to them informing them they are now committing a criminal offence. I feel its their choice to act in the way they have - however the law is the law and they know they they have been CCA'd and they know what they have to do. If they do not wish to keep the £1 then thats their look out.

 

Anyone else getting this response and what has / will be your response?

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I personally would just wait and see what happens. It may be a sign that there is no credit agreement. If you then hear from another DCA, you can write and tell them the account is in dispute with the former DCA and they are in breach of the Consumer Credit Act trying to pursue it. It can be passed around a few times before it finally disappears off the face of the earth.

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I have been giving this some thought recently.

 

My understanding is that where a CCA request is made to a DCA who is acting as an agent for the OC, they are under an obligation to pass the request to the OC. The request remains valid, in my view, even if the DCA close their file - which I suspect they do in cases where they are on a small fee, so if anything other than a spot of light intimidation is required, they'll give up.

 

The £1 fee is the maximum that can be charged, but a DCA or OC doesn't have to charge anything at all. Therefore, the return of the fee does not mean that the request is invalidated or ended, though this would seem to be the implication of DCAs - they seem to think that if they decide that they are no longer acting for the OC, they don't have any responsibility for a CCA request.

 

It may, therefore, be worth including a short paragraph in CCA letters to DCAs, along these lines:

 

In the event that you decide to close your file and return the account to your client, you are reminded that as this formal request was made whilst you were acting for your client, you are still obliged to pass it to them.

 

I agree, however, that 'returning file' syndrome is indicative of a lack of a valid agreement.

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If the debt has been returned to the original OC, then would it not be prudent to CCA the OC?

 

 

Indeed, but by making a CCA to the DCA, this is effectively what one is doing, since the DCA acts as an agent of the OC.

 

When a DCA returns the file, the OC's usual course of action is to pass the account to another DCA, and so it goes on. Insisting that the CCA request is passed on may also be useful if it goes to court, when it can be shown that OC and its agents failed to comply with the law.

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I have been giving this some thought recently.

 

My understanding is that where a CCA request is made to a DCA who is acting as an agent for the OC, they are under an obligation to pass the request to the OC. The request remains valid, in my view, even if the DCA close their file - which I suspect they do in cases where they are on a small fee, so if anything other than a spot of light intimidation is required, they'll give up.

 

The £1 fee is the maximum that can be charged, but a DCA or OC doesn't have to charge anything at all. Therefore, the return of the fee does not mean that the request is invalidated or ended, though this would seem to be the implication of DCAs - they seem to think that if they decide that they are no longer acting for the OC, they don't have any responsibility for a CCA request.

 

It may, therefore, be worth including a short paragraph in CCA letters to DCAs, along these lines:

 

 

 

I agree, however, that 'returning file' syndrome is indicative of a lack of a valid agreement.

 

This is how I have read this issue and why I shall be waiting till the 12+2, then 30 days have passed and I will be reporting them immediately to Trading Standards - as they(as i read things) will then be committing a Criminal Offence.

 

A side issue from this is the fact that I have previously CCA Kays direct http://www.consumeractiongroup.co.uk/forum/general-debt-issues/131318-kays-cca-request.html?highlight=kays , but surprise, surprise the assigned it to a debt collecter the day just before they received my request. However, I had already CCA'd another DCA in regards the very same account the week before so they should not have passed it on to another DCA. Again I will just sit tight until the 30 days are up. Of course I could be wrong and they can assign a debt before the 12+2 days have passed?

 

Cheers

RFC

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Hi I had similar from barclayhard sent the cca request, unsigned of course. they sent letter aftyer they cashed the £1 stating that as I had not signe dthey do not need to supply, needless to say they are in full default now, and as I have moved i wonder if theyll wait 6 years?

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Hi,

 

Can anyone advise me on finding a template for getting account transferral to a DCA removed from OH's credit record? I CCA'd Debt Managers (or Morons as we call them) and they were unable to supply an enforcable agreement. Just out of principle we want to get the information removed from his C.R. Thanks in advance and sorry if this is the wrong place, I'm 29 weeks pregnant and very fuzzy in the head.

 

Cheers:grin:

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We had this from Aktiv kapital/thames, sent back the Postal order stating them and their client no longer wished to persue the debt and the account was cleared. Basically "we aint got proof you owe us plus its statute barred and you know too much for your own good about how we work so we might aswell admit defeat"!:p

 

Its stored in a safe place waiting for the next **** whos been sold it for pennies!:wink:

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Had the same myself from connaught after i cca'd them in Jan. Got the letter saying files closed and returned to oc, also returned the po.

 

hey presto exactly as SP says its been passed to a new dca now:o

 

Thanks to SP a letter was sent today stating whats been said above about account in dispute etc.

 

cm

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