Jump to content


  • Tweets

  • Posts

    • statute barring in Scotland is 5yrs from last payment/use date or date of default Notice + 14 days, whichever is the later. dont confuse that with the 6yrs debts show on credit files (DN's 6th bday regardless to payment or not). they'd never get a claim raised by august in 99% of cases . as long all these debts were taken out whilst resident in scotland and you have not moved since taking them out but failed to inform the original creditor before the debt sale....... then stay radio silent until sb date is reached. then if you wish send our scottish sb letter. just remember unlike E&W in scotland debts are extinguished, dead , gone , parrot. once SB'd dx  
    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Ebay buyer protection and returns


Zamzara
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5937 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

I bought a phone on eBay (paid with Paypal) and returned it after 2 days. The seller offered 7 days return, and in any case distance selling rules apply as it was not an auction.

 

This was 6 weeks ago and so far no refund. I have proof of delivery of the returned phone. I have asked for the money back several times but he keeps fobbing me off and asking me 'confirm' some information before it can be processed. After I confirm the information I never hear anything more.

 

What I want to know is whether I can pursue this through the eBay/Paypal complaints system, or do I have to take action on my own? I don't want to report it as not received, as it was received.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

I bought a phone on eBay (paid with Paypal) and returned it after 2 days. The seller offered 7 days return, and in any case distance selling rules apply as it was not an auction.

 

This was 6 weeks ago and so far no refund. I have proof of delivery of the returned phone. I have asked for the money back several times but he keeps fobbing me off and asking me 'confirm' some information before it can be processed. After I confirm the information I never hear anything more.

 

What I want to know is whether I can pursue this through the eBay/Paypal complaints system, or do I have to take action on my own? I don't want to report it as not received, as it was received.

 

Hi I used the paypal Resolution centre for two complaints I had with ebay sellers the first for none delivery of goods £26 the seller only had £14 credit in his paypal account this was credited to my account I never got the rest. On the second occation the seller had nothing in his account and paypal did bugger all. I find them to be a waste of time.

 

dpick:mad:

Link to post
Share on other sites

 

What I want to know is whether I can pursue this through the eBay/Paypal complaints system,

 

What i want to know is why have you not asked ebay/paypal this question?

 

There are timelimits on these things, so i wouldnt waste any more time.

 

Get straight on to the paypal resolution centre.

Link to post
Share on other sites

what you need to do is open a dispute on paypal, its in the Resolution Centre, if you have any emails from the seller saying return & you will get your refund, let paypal know this. Also let the seller know what you are doing...sometimes they pay up...sometimes they dont. when you returned the item, did you use Recorded Delivery? if so check to see if the seller has the item by going to royalmail website. if they have it back, let paypal know this also, the more info you give to paypal the more chance you have of getting your money back. would like to know who the seller is..but I know we cannot put any names on here...(shame lol)

Good Luck with Your Claim

 

Angi x

 

 

:-) If I have been of any help, please click the Scales of 'Justice' in the botton left corner. :wink: Thanks

  • Haha 1

Good Luck with Your Claim

 

Angi x

 

 

:) If I have been of any help, please click the Scales of 'Justice' in the botton left corner. ;) Thanks

Link to post
Share on other sites

I'm already over 45 days from payment. I had no idea about that limit. Also none of the reasons for dispute apply anyway. I may just have to commence my own court action then.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

He is a large trader. The 7 days return was also an express term of the auction.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

I just submitted a Paypal dispute anyway, with the closest reason there is: item not as described. Paypal have replied that they do not resolve this type of problem.

 

LBA next I think.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

They do cover Snad claims. Only if you have bought this as an off ebay sale will they say the do not cover.

 

Was this bought through ebay as a buy it now? or did you come to an arrangement with the seller?

 

How did you fund the paypal payment?

 

Idax

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Link to post
Share on other sites

Oh, the classic, 'we do not get involved in quality of goods issues'. Bull. I once had a [EDIT] claim a brand new, boxed item was 'not new' in order to get a refund. OP, I have a nasty feeling the seller was fobbing you off merely to make sure you were kept hanging on past the deadline for claims - after that he is safe.

 

Go the DSR route if possible, PayPal will only 'help' themselves to stop losses, never the customer.

Link to post
Share on other sites

It was a buy it now bought through eBay.

 

I fear that he was stringing me along until the deadline passed. Shame I didn't post here earlier, but I thought he was actually cooperating. Although paypal said the reason for not investigating is the type of complaint, not because of the deadline.

 

I sent a LBA to his address on Thursday, recorded delivery. It has not yet been delivered: if he fails to sign for it, does that affect anything?

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

The reason for the return was that I cancelled under DSRs. The exact reason is a bit obscure, it's to do with someone else buying me another phone without knowing I was getting one myself. But it shouldn't really matter.

 

I actually emailed him to cancel the day after I ordered the phone, but he had already shipped it, so he knew to expect it to be returned. I was very apologetic and apologised for inconveniencing him. I agreed to pay for the return postage even though strictly speaking I could have charged him for that too.

 

He has 22000 feedback so I'm very surprised he is behaving this way. He might be from the 'old eBay' when it was almost all auctions and offering returns was unheard of, but it's not really an excuse.

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

Link to post
Share on other sites

Ah - if you mean he is a 'Power Seller' then you'll find therin lies the problem. I have ONLY had problems with so-called Power Sellers, and found eBay usually unwilling to take an interest. However, do make sure his account is designated 'Business' as DSR will not apply if it doesn't. That said, since your reason for refusal is effectively a change of mind, this in itself is not a good reason for return if the DSR doesn't apply. Many will have sympathy with a seller who fulfilled your order as requested.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...