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    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
    • Hi, we are looking to get some opinions on weather or not to bother fighting this PCN. This comes from a very big retail park parking where there are restaurants, hotel, amongst other businesses. The parking is free but I suppose there must be a time limit on it that I am not aware of. We were in the area for around 4 hours. Makes us wonder how they deal with people staying in the hotel as the ANPR is on what appears to be a publicly maintained street (where london buses run) which leads to the different parking areas including the hotel.  1 Date of the infringement 26/05/2024 2 Date on the NTK  31/05/2024 3 Date received 07/06/2024 4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?]  YES 5 Is there any photographic evidence of the event? Entry and exit photos however, based on the photographs we are almost sure the photos are taken on public street. This is the location I believe photos are taken from.  https://maps.app.goo.gl/eii8zSmFFhVZDRpbA 6 Have you appealed? [Y/N?] post up your appeal] No Have you had a response? [Y/N?] post it up N/A 7 Who is the parking company? UKPA. UK Parking Administration LTD 8. Where exactly [carpark name and town] The Colonnades, Croydon, CR0 4RQ For either option, does it say which appeals body they operate under. British Parking Association (BPA) Thanks in advance for any assistance.  UKPA PCN The Collonades-redacted.pdf
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Lowell Portfolio - Help! Im not sure how to proceed???


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Just before i post it can you check it to make sure its right;

 

Dear Sir/Madam

 

 

ACCOUNT NUMBER: *********

 

 

Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively I would like any details that you hold for me with your organisation.

Additionally, where there has been any event in my account history which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

I enclose the statutory maximum fee of £10. You have 40 days in which to comply.

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return.

I would be happy to collect the Data from my local branch.

 

 

Yours faithfully,

 

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Great, all done.

So whilst I wait for the response, Lowells will obviously still be chasing for the money, i need to know if they are able to put a default against my credit file?

I'm applying to remortgage next month and really cant afford for there to be any discrpancies on my file.

Thanks again, this site has really saved me a lot of bother!! :D

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Bit of advice needed.

I have sent a SAR to the original creditor however i want to send a letter to lowells letting them know i am still disputing the debt just to ensure they dont place a default on my credit file.

Is there a letter anywhere on the site i could use? Also they only sent page 1 of what is obviously a 2 page agreement so can i also mention that to them in order to stall them.

Really dont want them adding a default as they have stated on the letter they sent with the cca that if i dont reply in 7 days they will proceed with further action.

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I would wait for Lowells to write to you about this as we need to give HFC a chance to register the SAR.

Problem is if Lowells are going to put a default on your file there's nowt you can realistically do to stop them.

Be VERY careful whose advice you listen too

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Ok i will sit tight.

Just seems unfair that after 5 years and a clean credit file they can come along and ruin it!

Hopefully the details that HFC send back will contain info that i can use to defend this.

Keep your fingers crossed for me :@)

Thanks Curlyben

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Sent the SAR request to HFC after receiving the cca from lowells.

They stated in the letter on the 10.03.08 that i now have 7 days to reply. I then recieved another letter friday dated the 12.03.08. Saying that they have not heard from me. Umm, since when did 2 days become 7???

Anyway have ignored both letters as am waiting to see what HFC come back with.

However forgot to mention in my last post that when Lowells sent me a copy of my alledged cca they also sent me copies of 2 other peoples loan agreements with HFC for around the same date as mine. Just wondering if this is in some way breaking the Data Protection act? These cca's have the applicants names, addresses, occupations, even bank details on 1 of them, surely thats not right??

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Sent the S.A.R - (Subject Access Request) request to HFC after receiving the cca from lowells.

They stated in the letter on the 10.03.08 that i now have 7 days to reply. I then recieved another letter friday dated the 12.03.08. Saying that they have not heard from me. Umm, since when did 2 days become 7???

Anyway have ignored both letters as am waiting to see what HFC come back with.

However forgot to mention in my last post that when Lowells sent me a copy of my alledged cca they also sent me copies of 2 other peoples loan agreements with HFC for around the same date as mine. Just wondering if this is in some way breaking the Data Protection act? These cca's have the applicants names, addresses, occupations, even bank details on 1 of them, surely thats not right??

 

It isnt right at all. Hold on a sec.. someone else posted here today regarding the receiving of other people's data.. Will go and check it out and get the link for you. x

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patrickq1 - post 13 makes some suggestions on what to do with the information you have received incorrectly.

 

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/134884-customer-data-emailed-me.html

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Great, just read the thread, I will make copies and send them to the relevant complaints commision with a complaint against Lowells. If I have received these peoples details, have they to received mine, its a scary thought!!!

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Great, just read the thread, I will make copies and send them to the relevant complaints commision with a complaint against Lowells. If I have received these peoples details, have they to received mine, its a scary thought!!!

 

 

It is very scary that they seem to have so much contempt for the consumer. x

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Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi everyone.

 

I'm new here, so don't know if this is the right place for me to post or whether I should have started a new thread(?)

 

Basically, I'm in the same position as a lot of people on here, have received 3 letters this month, one from Lowell regarding the 'ol "did you live at this address etc" years ago and 2 from RED regarding an old Capital One Credit card debt of £560 (worded identically to all others that I have seen talked about on these threads). The difference is though, that I actually don't live at the address that Lowell traced me to. It's just my last known address registered with my internet bank SMILE and I have never gone on line and changed it to my current. (This is how I assume that Lowell got my previous address in the first place) It's just that I am still friendly with my previous landlord and he has given these letters to me.

 

So far I have done absolutely nothing and have not contacted Lowell or RED and neither has he. The Capital One debit goes way back to 1999 and the last contact that I had with Capital One (on a 1 to 1 basis) was in 2000 and then via a company called Baines and Ernst summer of 2001.

 

Since then I have never heard from them or paid any money. I am assuming that my debt is therefore Statute Barred.(?)In which case, what should I do now? Cos technically and LEGALLY I have never received these letters (if you see what I mean) Should my ex-landlord contact RED and inform them that I no longer live there?? This has put a stop to other DCAs in the past. He is just worried about the consequences on him and his address should they send bailiffs etc. (the letters haven't got to that yet)

 

Sorry about the long post but any advice would be much appreciated

 

Thanks

Undernie

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Hi everyone.

 

I'm new here, so don't know if this is the right place for me to post or whether I should have started a new thread(?)

 

Basically, I'm in the same position as a lot of people on here, have received 3 letters this month, one from Lowell regarding the 'ol "did you live at this address etc" years ago and 2 from RED regarding an old Capital One Credit card debt of £560 (worded identically to all others that I have seen talked about on these threads). The difference is though, that I actually don't live at the address that Lowell traced me to. It's just my last known address registered with my internet bank SMILE and I have never gone on line and changed it to my current. (This is how I assume that Lowell got my previous address in the first place) It's just that I am still friendly with my previous landlord and he has given these letters to me.

 

So far I have done absolutely nothing and have not contacted Lowell or RED and neither has he. The Capital One debit goes way back to 1999 and the last contact that I had with Capital One (on a 1 to 1 basis) was in 2000 and then via a company called Baines and Ernst summer of 2001.

 

Since then I have never heard from them or paid any money. I am assuming that my debt is therefore Statute Barred.(?)In which case, what should I do now? Cos technically and LEGALLY I have never received these letters (if you see what I mean) Should my ex-landlord contact RED and inform them that I no longer live there?? This has put a stop to other DCAs in the past. He is just worried about the consequences on him and his address should they send bailiffs etc. (the letters haven't got to that yet)

 

Sorry about the long post but any advice would be much appreciated

 

Thanks

Undernie

 

Undernie, start your own thread, that way you will get help tailored to your specific needs :D

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 4 months later...

Hi Guys,

 

Its been a while since my last post. Things went quiet for a few months. I recieved the S.A.R from HFC bank but it is all double dutch to me! Lots of pages of data and internal codes that i cant really make sense of.

Lowells are on at me again today saying that they have given me sufficient time to get the S.A.R and now they want payment i full.

Can anyone help me understand the S.A.R please?

Also neither Lowell or HFC have official identification for me. The CCA agreement states that they have a copy of my driving licence but neither companieshave produced this to me. Could this be the reason why HFC didnt pursue the debt themselves? What is there to say that it was actually me completing that CCA agreement and not someone using my details???

Your help would be greatly appreciated!!

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Well easy enough.

Lowells can "go away" as you are now dealing directly with HFC.

 

So time for a nice dispute notice to Lowells then.

 

ACCOUNT IN DISPUTE

 

Dear Sir/Madam,

 

Your ref:

 

 

Thank you for your letter of **DATE**, the contents of which are noted.

 

As holders of a Consumer Credit Licence you are obliged to comply with the Office of Fair Trading Guidelines on Debt Collection. I would therefore be obliged if you would provide me with an explanation as to why you are attempting to collect on an alleged debt which is disputed with HFC, and has yet to be resolved.

As per OFT guidelines Section 2.8k "not ceasing collection activity whilst investigating a reasonably queried or disputed debt."

 

Since this is considered an unfair practice and contrary to the OFT guidelines, you should consider this letter as a formal complaint, and provide me with a copy of your complaint resolution procedure.

I also require you to confirm that you will now comply with the OFT guidelines, and will not attempt any further collection activity whilst the dispute is unresolved.

 

Should you fail to provide me with the required undertaking within 7 days, I shall report your breach of the OFT guidelines to Trading Standards and the Financial Ombudsman Service.

 

Take notice that I will not discuss this matter on the telephone, and all further communication must be in writing. Any further telephone calls will be perceived as harassment, and dealt with accordingly.

 

I hope that you will enter into a sincere dialogue with me about this matter and I am writing this letter to you on the assumption that you would prefer to do this than merely respond with standard letters and leaflets.

 

I would appreciate your due diligence in this matter.

 

I look forward to hearing from you in writing.

 

Yours faithfully

 

That should get them off your back.

 

Now as for this agreement and SAR, have they sent a full set of statements, etc ?

Be VERY careful whose advice you listen too

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Great Letter!

 

Will get that off recorded delivery asap!

 

As for the S.A.R, i assume it is the full set of statements. Its about 20 pages of data, lots of internal codes. They have enclosed a few pages of index explaining what some of the codes mean but not all of them are covered. I'm getting a headache just looking at them. I dont really know what im looking for??

 

Thanks Curlyben :@)

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hi

been where you are it all started with the are you this person letter.i ignored it

then it was you owe these people this much so i sent them a prove it letter

got another letter with all the usual threats on so i sent a request for a copy of the credit agreement and got an s.a.r back,all this when they were still unsure of who i was so i hit them with a letter saying thanx for the s.a.r that i didn`t request and will certainly not be paying for i have forwarded it to the real person along with the details of the credit act you have broken and who to complain to and although i was not the person they were looking for could i have a copy of the credit agreement

they seemed to baulk at this maybe the prospect of sending a credit agreement to someone who`s identity they were unsure of and who denied being that person but still wanted the agreement to prove this scared them off cos the next letter i got was we are sorry we have contacted you erronusly and they admitted the debt was not mine and gave me my pound postal order back

S.C

if i`ve helped please click my scales :cool:

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Hello everyone, im sorry to hijack ths thread but i cant work out how to start a new thread! I too am having big problems with Lowell Portfolio 1.

 

I defaulted on my Barclays current account (£2518 owed) after losing my job (i almost lost my home but managed to sort the repossesion order out...phew!) this was last year just before the OFT case went to court. I wrote to Barclays about my bank charges which were just over £2600, after a couple of letters to and fro they offered me £2000 as a goodwill gesture but would have to settle the remaining £518, i declined this, i never heard anything else from them until a delightful letter came from Robinson Way & Co demanding the full amount. I contacted them and told them the account was in dispute, was called a liar etc etc demanding £150 a month - i hung up and told them where to stick it !

 

I emailed Barclays (Thomas Hickley) asking why they had given my information to this DCA and requested they recalled my account as it was in dispute- i never got a reply. I then recieved letter from Barclays saying my debt has been sold to Lowells, next day a letter from Lowells, then another 4 or five over the next few months.

 

I really should have contacted them but i have been ill for the past few months and it has taken a back seat. Now i have got home form work and found a County Court Claim issued against me for the £2518 plus costs - the claimant is Lowells Portfolio 1

 

I am panicking now as i have managed to clear all of my other debts since losing my job and now i face a CCJ even though it is entirely a result of charges.

 

Im really worried about what i should do, can anyone tell me if Barclays are legally able to sell a debt that is 'in dispute' ?

 

Im considering asking my mortgage company for an advance so i wont have a CCJ on my file.

 

Any help is greatly appreciated

 

Classylady18 x

 

P.s - i thought i should mention that Lowells have searched my credit file without my consent - is this legal? There is an entry shown on my Experian report by Lowell as an unrecorded enquiry

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hi hun

this one`s well out of my league but dont worry one of the lowell fan club will be along shortly to sort ya out

all i can tell ya is only write to them,register it and never sign it with your signature

and NEVER talk to them on the phone

Keep smiling its never as bad as it seems

S.C

Do you have a website? Add the following code to add a link to The Consumer Action Group:

 

<a href="http://www.consumeractiongroup.c o.uk"><b><font color="#FF0000" face="Verdana, Arial, Helvetica, sans-serif">The Consumer Action Group</font></b></a> - <font color="#FF9900" face="Verdana, Arial, Helvetica, sans-serif">Reclaim the Right as a consumer and reclaim your unfair bank charges! Free site with letter templates and helpful forum.</font>

 

IF I`VE BEEN OF HELP PLEASE TICKLE MY SCALES :D

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You just press the button that says "New thread" :-)

Not only do you get help on CAG but humor too :grin:

Do you have a website? Add the following code to add a link to The Consumer Action Group:

 

<a href="http://www.consumeractiongroup.c o.uk"><b><font color="#FF0000" face="Verdana, Arial, Helvetica, sans-serif">The Consumer Action Group</font></b></a> - <font color="#FF9900" face="Verdana, Arial, Helvetica, sans-serif">Reclaim the Right as a consumer and reclaim your unfair bank charges! Free site with letter templates and helpful forum.</font>

 

IF I`VE BEEN OF HELP PLEASE TICKLE MY SCALES :D

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