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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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Barclaycard ; Are These Enforceable Please


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Hi CB,

 

I think you should start a new thread for one of the a/cs so we can keep the cases seperate and avoid confusion.

 

Enforceable Mastercard a/c

 

Have you yet quantified the amount of charges on this a/c which you want to reclaim. Have you sent BC a Prelim Letter and SOC reclaiming the chgs.

 

To reduce the debt, consider claiming back CI as well (retitutional interest at the Contractual Rate)

 

Okey dokey.. slick 132 the new link for the enforceable Mastercard is here...

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/142768-barclaycard-m-card-mercers.html#post1499237

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Hi CB,

 

You just need to to tell TS that BC and/or Mercers are harassing you over a debt when the a/c is in dispute and they've failed to supply a proper Agreement.

 

Complain also to FOS and send Mercers a copy of the letter.

 

TS and FOS will know what reg'ns are being broken.[/quote]

 

Update.

 

I just checked to see if TS had received my complaint, I had sent it Special Delivery on 23rd. All that was on the Royal Mail Website was 'Your letter has been received in your mail room' ??. So I telephoned Track n Trace and was advised it was received on 25th April.

 

To be on the safe side, I telephoned TS and the chap I spoke to said I would be receiving a letter from them, however in their opinion the B/card Visa is an enforceable document in as much as it says in the box on the right hand side...

 

"This is a Credit Agreement regulated by the Consumer Credit Act 1974. Sign it only if you want to be legally bound by its terms".

 

I pointed out that

 

1: It is a Mailer Application form

2: It doesnt have any of the proscribed terms

 

To which he said ... What proscribed terms... oh they would be in the Terms & Conditions they sent. My reply was the T&Cs were quite obviously NOT those that would have accompanied any document at the original date. NOt only that the regulations stipulate that they should be within the 4 corners of the document, which they obviously werent as the document they sent was a Mailer application form and would have only had the address on the back and there is no reference on the mailer form to any T&Cs. HIs reply to that was, each time the OC sends out a new card, they have to send out the new terms & conditions. I said that was irrelevant, the request was for T&cs at the time of issue. Going round in circles here methinks.

 

I also pointed out that the Default Notice was invalid as

 

1: It contained a late payment charge (I wasnt sure if it was wrong that it contained interest charges as well , which it does of course)

2: It was issued in the name of Mercers Debt Collections Limited, when it should have been issued in Barclaycard's name..

 

He said. It does contain reference to Barclay Card inasmuch as in the first sentence it says.....

 

"We act as Agents for Barclays Bank PLC trading as Barclaycard..

 

He stressed that this was Trading Standard's opinion only and I could take it further if I wished. I am waiting on a reply from FOS.. but where do I go from here and is this going to be the standard reply from Trading Standards to all complaints. If so, I will just make my complaints to FOS in future.

 

I could weep, truly I could.

 

Any expert advice would be much appreciated. xx

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Perhaps TS need a kick up the backside. How to do this I dont know, but I do hope they haven't been "got at" so as to protect the banks.

 

From what I read on the forum this is exactly what has happened. I would happily volunteer to use my foot for the purpose stated above. :mad:

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Citizen - I received a similar response from my local TS regarding Sainsburys and Citi cards, personally I think they have been inundated with complaints from people and can't be bothered to help. I've not heard anything at all from Northampton TS even though I updated them with my F&F offer etc. Good luck :)

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I am not sure why the local TS are dealing with it. I would have thought Northampton TS would have been better placed. On top of which, if they had everything going to a central place they could see where the inconsistencies are and deal with them. Ah well, we will see what FOS have to say.

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Have received letter from FOS to advise that the complaint has now been passed on to a Caseworker. :)

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3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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  • 1 month later...

I have brought the image of the application form forward so peeps dont have to search back. I have today received a reply from Trading Standards. I had already spoken to one of the staff at the local TS who just appeared to be confusing the issue and didnt appear to have any grasp of what was required by law. I am even more confused by the response from the person it was passed on to when I insisted it be looked at by someone with some consumer knowledge.

 

This one Visa. The letter enclosed with this says enclosed : a signed copy of your application credit card Agreement, a copy of your original Barclay card conditions and a copy of your current Barclaycard conditions.

 

barclayvisa002gh3.th.jpg

 

 

Page 1 of letter from TS

 

th_TRADINGSTANDARDS01.jpg

 

 

Page 2 of letter from TS

 

th_TRADINGSTANDARDS02.jpg

 

I am still waiting for a response from the FOS. Your comments on the letter would be welcome.

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2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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The comment in the first bullet point

 

"The copy of the credit agreement in the form of an applicaton form clearly shows, down the left hand side that something has been detached from it. It is reasonable to assume this would have the terms and conditions and other financial information. "

 

In which case, werent Barclaycard Visa obliged to send me a copy of that information when it was requested under the CCA ?

 

The comments on the 2nd page regarding Debt Collection visits. Is very worrying inasmuch as the Creditor/DCA can just say.. well as far as we are concerned there is no dispute.. You get a visit anyway regardless !.

 

It also bothers me that TS are confident the Default notice is compliant because it clearly is not. I dont have a copy on here, but can upload one if it is necessary.

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Uploading documents to CAG ** Instructions **

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have brought the image of the application form forward so peeps dont have to search back. I have today received a reply from Trading Standards. I had already spoken to one of the staff at the local TS who just appeared to be confusing the issue and didnt appear to have any grasp of what was required by law. I am even more confused by the response from the person it was passed on to when I insisted it be looked at by someone with some consumer knowledge.

 

 

 

 

Page 1 of letter from TS

 

th_TRADINGSTANDARDS01.jpg

 

 

Page 2 of letter from TS

 

th_TRADINGSTANDARDS02.jpg

 

I am still waiting for a response from the FOS. Your comments on the letter would be welcome.

WHAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

Is this guy serious? a court cannot make an unenforceable agreement enforceable, this guys talking out his ar$e

 

the court can enforce an agreement where it is only enforceable by way of leave from the court but where it is improperly executed with no prescribed terms then NO IT CANT

 

my goodness, and these are supposed to be people who are out there to protect us

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Thank you paul. That was my first reaction. What should I be thinking of doing next please.

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Uploading documents to CAG ** Instructions **

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1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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One would think that an organisation as familiar with consumer credit law and jargon must be proficient in supplying the necessary information
Ahaa ! So from now on we should simply trust and believe all we hear from BC and the rest of them.

 

:p

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"The copy of the credit agreement in the form of an applicaton form clearly shows, down the left hand side that something has been detached from it. It is reasonable to assume this would have the terms and conditions and other financial information. "

 

IMO it's not reasonable at all! It could have been anything attached to it - advert, picture, promo material etc. With that argument, if you look at the LH & bottom, it would also be then reasonable to assume that other T&Cs had been attached there! Stupid & invalid argument; I'd like to see Barclaycard get away with that one in front of a judge. And like you CB, I am of the opinion that if BC had the T&Cs they'd have sent them.

 

Re. the other points raised by TS, it seems as though they know nothing of the Consumer Credit/debt collecting legislation & are just quoting their text books - do you think they read off a script like the tele-DCAs? Would suggest you write back advising them to look into this forum before they answer any more enquiries along these lines. Heaven help us when they have to deal with prosecutions under the new Consumer Prot. from Unfair Trading Regs!!

 

Guess your only option is to challenge BC thro' the courts.

Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.

 

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  • 2 weeks later...
"The copy of the credit agreement in the form of an applicaton form clearly shows, down the left hand side that something has been detached from it. It is reasonable to assume this would have the terms and conditions and other financial information. "

 

IMO it's not reasonable at all! It could have been anything attached to it - advert, picture, promo material etc. With that argument, if you look at the LH & bottom, it would also be then reasonable to assume that other T&Cs had been attached there! Stupid & invalid argument; I'd like to see Barclaycard get away with that one in front of a judge. And like you CB, I am of the opinion that if BC had the T&Cs they'd have sent them.

 

Re. the other points raised by TS, it seems as though they know nothing of the Consumer Credit/debt collecting legislation & are just quoting their text books - do you think they read off a script like the tele-DCAs? Would suggest you write back advising them to look into this forum before they answer any more enquiries along these lines. Heaven help us when they have to deal with prosecutions under the new Consumer Prot. from Unfair Trading Regs!!

 

Guess your only option is to challenge BC thro' the courts.

 

Okey dokey, in regards to "something having been detached". It would appear there would have been a seal all round that mailer form. When it arrived at Barclaycard, staff would have TORN that edge so that it could be opened without destroying the information. So that definitely blows Trading Standard's theory out of the water doesnt it. :lol:

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5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Information received from Barclaycard in response to a recent SAR have provided another document which is confusing an already confused situtation. Because it creates more doubts on this and the Master card accounts, I have started a new thread.

 

Could I please ask viewers to this thread follow the link below and comment. Many thanks.

 

http://www.consumeractiongroup.co.uk/forum/general-debt-issues/150030-barclaycard-really-taking-micky.html

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5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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