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  1. ved into a new house together. From the time they moved in they were with British Telecom. In July 2007 my mum's partner died. In December last year my mum died, leaving my grandmother alone at the house. In January I was going through my mum's paperwork and I discovered a "Final" bill from British Telecom dated June 2011. Puzzled doesn't describe it. The phone service was still working perfectly well. There was no other paperwork in the house at all and she was very meticulous about that sort of thing. No e-mails either. I went through bank statements and discovered something flagged as "Telecom", charging between £24 and £28
  2. ave been accepted throughout the industry – even by the big players like British Telecom. There were industry agreements which simply meant that if they were approached by another supplier, then they honoured that suppliers instruction to close you down and to transfer your service without any authority from the customer. It was assumed that the new supplier had obtained this authority. In fact this wasn't the case. I don't know what happened but I can imagine that unscrupulous employees were selling off data to unscrupulous suppliers who would then use the slack systems and not worry about data breaches in order to get customers transferre
  3. what it produced for me - https://www.consumeractiongroup.co.uk/search/?q="british telecom"&sortby=relevancy
  4. ther search Error code: 1C205/3 and a search for "BT" and "British Telecom" produced no results. Who would have thought it!
  5. of the banks and finance industries PPI mis-selling. Everybody's at it and British Telecom is no exception. You'll probably find is that some British Telecom employee got a commission when they added it to the products that you had bought. I suggest that you begin by making a claim to them on the basis that this is an insurance product that was mis-sold. BT will knock you back – then go to the communications regulator. However like most industry regulators, Ofcom is weak, limp wristed and bias towards the industry and they will probably do nothing as well. In terms of the continuation of the contract now, it is clear that it
  6. country, then I'm really not quite sure what else you can do. Don't expect British Telecom to come to the table willingly and don't expect much support from the ombudsman.
  7. ngs, Sheldon Old Road, Stoke On Trent who are acting on behalf of British telecom I have a bill with British Telecom (BT) which I placed in query with the Debt Collection Agency Advantis back in March by requesting a full statement, the terms and conditions of the service and the original letter of assignment which has never arrived. I am not disputing the debt just the DCA authority to process my data, but that is not the only problem After I received thier letter informing me that I wias not going to get any of the items I requested I wrote to Advantis informing them that I was putting the account into q
  8. if British Telecom because the cancellation of a service which then means that it is impossible to use a collateral service such as broadband – especially when the broadband is being supplied by themselves, then they would not be in a position to refuse to cancel broadband simply on the basis of the contractual provision. In other words, you're absolutely right. However, British Telecom are dinosaurs and getting them to accept that you are right will be a different matter. If you fall out with British Telecom on this, then my advice is do not stop paying the monthly fee because if you do they will simply trash your life – even t
  9. hould be after experiencing problems with your internet service provider, British Telecom. To clarify Consumer Directs' role: Consumer Direct is the government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct is funded by the Office of Fair Trading and delivered in partnership with Local Authority Trading Standards Services. As such we are unable to act on your behalf or offer opinion. However we can offer impartial advice on your legal position in relation to any current UK legislation, and try and offer the most practical advice in order for you to get this issued resol
  10. knowing about it. I know because I've been on the end of it happening with British Telecom. I certainly agree that the first thing to do is to send off an SAR, and you seem to have done this. Not a lot you can do until you receive the results. When you receive the disclosure then you will need to go through it very carefully not only to find out what is there – but also to try and figure out what is not there. I'm very interested to learn that they have responded to you refusing to give you certain information which applies to you on the basis that it is subject to the Data Protection Act. I'd be very grateful if you cou
  11. d pornography charges. Hackers Demand Ransom From TalkTalk, British Telecom Firm By MARK SCOTT 11:09 AM ET Hackers may have gained access to the personal data of some of the British telecommunications company’s four million customers, but it was unclear who had committed the breach. Senate Panel Is Chilly to Puerto Rico’s Pleas and Obama’s Aid Plan By MARY WILLIAMS WALSH A committee was critical of the island for what it said were confusing and outdated numbers, and unimpressed with an administration plan to get it out of its financial fix. U.S. Prosec
  12. How an Italian scandal brought British Telecom low LONDON Britain's BT Group lost a fifth of its value this week after it said a scandal in Italy had blown a 530 million pound hole in its accounts and warned that demand for its business and government services had slowed. 2:01pm GMT Soccer-China's Lander buying stake in buoyant Southampton SHANGHAI/BENGALURU Southampton were set to become the latest English Premier League team to get Chinese investment, w
  13. sources familiar with the matter said, paving the way for it to leave the British telecoms market following Britain's vote to quit the European Union. 3:26pm GMT Unicredit recommends 'overweight' on European banks for first time since 2006 LONDON UniCredit, Italy's biggest bank by assets, has put an "overweight" recommendation on the European banking sector for the first time in 10 years, saying that the stabilising environment offered further positive potential. 3:18pm GMT
  14. ge deal. The big problem is that if you simply stop paying them, then British Telecom will do what they are very good at – they will leap into action, decide that you are defaulting on your debt, blight your credit file, and start making trouble for you and effectively wreck your financial life up to 6 years. Like many of these companies they are stupid bullies. There are two things that you could do. You could complain to the regulator and although the regulator is generally speaking quite limp wristed, your situation ceased to be so blatant, that I expect that they would be a finding in your favour. However, this is li
  15. n the Warsall County Court in Case No: 7WJ 02610 (Bond (nee Ferihough) -v- British Telecom) the Court has already ruled that the payment of £4-50 is not a penalty insofar as it is a core term of the service contract. As I understand Mrs Bond's arguement was, that the imposed £4-50 non DD charge was unfair within the meaning of UTCCR 1998 and likewise if the charge was removed it would not effect any term or condition of the contract in any way. The Judge stated, that the £4-50 charge was a core term and as such was not subject to the assessment of fairness under UTCCR1998, because matters which are core terms relating to price and ser
  16. premium rate' calls originate to Spain, the service is being invoiced from British Telecom therefore standard telecomunication rules apply. The place of supply of telecomunications services as defined in N741 12.9 is classed as being where the customer belongs. With the supplier and customer belonging in the UK, the supplier must account for VAT at the standard rate of 17.5%." Did the internet services BT were billing for exist? Can a bill for non-existant "goods and services" be regarded as a legal bill. Were the services being legally promoted and marketed? Does a single phone number on a bill constitute proof that a legal a
  17. lped Found Pimco, Is Dead at 93 Hackers Demand Ransom From TalkTalk, British Telecom Firm Health Law’s Revamped Site, HealthCare.gov, to Debut on Sunday Jared Fogle, Former Subway Pitchman, Is Making Payments to Victims
  18. Most clients choose to search against the Electoral Roll (ER) and British Telecom's Database (BT OSIS). However, you are given options to search against all Suppression Files, for example: National Change of Address, Deceased and Goneaway Files. Where a record matches to the Electoral Roll, the system will list all names ER Confirmed at the address input by the user. By searching against BT OSIS, the Online Solution will return the BT Registered Name and Telephone Number. The name and address details you input do not need to be an exact match to the details contained on BT OSIS and the ER, as the system allows for variances, using phonet
  19. stly question of the "crown guarantee", which was set up before shares in British Telecom, as it was then called, were sold to the public in 1984. The case has been brought by the trustees of the BT pension fund, who hope to get a definitive ruling that the government would have to take on a significant chunk of BT's £7.6bn pension deficit if the company collapsed. BT is technically a defendant in the case, along with the Department for Business, Innovation and Skills (BIS). Lawyers for BIS are expected to argue that while the government stands behind people who were BT workers or pensioners in 1984, it has no obligation to thos
  20. justice department , at the moment i am in a tizwas and its pandomonium BRITISH TELECOM ggggrrrrr i have a contract with them that was arranged on the 8 oct and was confirmed in writing and by post the contract states your broadband starts on the 10 oct 2011. speed 8 mb your package is broadband and calls your contract is for 12mths starting on 10/oct/2011 BT TOTAL BROADBAND OPTION 3 Broadband and Calls........................£23.00 Special Offer Discount......................£-10.00 your special discount lasts for 12mths so i then receive a letter last week telling me that this deal is no longer and to ring t
  21. s it say "Debt Assigned" If not then i would be contacting the CEO of British Telecom, i am sure a poster will have an up to date email address
  22. ld never trust a company with the word "British" in the name. British Gas, British Telecom and so on. I completely agree, I have yet to find one that isn't conning and ripping customers off.
  23. y complaint, that is, the complete termination of my landline service with British Telecom and the problems that followed. I will now present evidence true to your records that this is no fault of my own for two main reasons: i. The Direct Debit I had set up to pay the outstanding balance on this account was cancelled by an employee of British Telecom without my instruction. ii. The paper bills I was paying for to be sent were in actual fact sent to a bogus address and not the one provided by myself when the initial order was made, and not the one at which the actual services being provided
  24. 1. Cancellation of my Direct Debit by British Telecom for Landline Service It has now become apparent that some time in February 2009 your colleagues in Customer Services cancelled the direct debit I had set up to pay the balance due on this account. May I also highlight that until this point there had been no missed or late payments on my account and that all of the excessive debits from my account by British Telecom were honoured on time and in full.
  25. he Sales Team. Please note that I was therefore short of £124.99 to British Telecom for almost three months – an amount that would have accrued a healthy level of interest had it been in my bank account and not property of British Telecom. Non-delivery of BT Vision Equipment I was given an initial delivery date for my BT Vision Equipment which did not arrive. After calling several of your colleagues in the Sales Team it proved impossible for them to track where the equipment had been delivered to and no electronic signature of its delivery was found. Therefore, a second, later delivery date had to be scheduled for a re
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