All sorted! after three months of complaining to the relevant BT departments with no replies, let alone action on my complaint. I wrote to the CEO and within three days its all cleared with nothing to pay. He must be a very busy man. jemn

Trouble with BT Hi At the moment I am beginning a dispute with BT who are trying to charge me for 6 months of payments after I moved to Plusnet. I have written to them by email (3x) by post (2x) and online; (They opened a case then closed it with no other communication). They do not reply and have charged me £30 "one off charge" with no other explaination, £40 for late payment and 25%, of the total bill for passing the account on to a collection agency. I have asked them repeatedly to explain the charges and they have ignored my letters. It was a business account and I have been with them for over 40 years, I am aware the rules have changed with regards to a SARS but I was hoping to find a template. Jemn

Source of link....

Broken hyperlink: https://www.consumeractiongroup.co.uk/forum/content.php?552-Data-Protection

Sorry don't know how to direct you to this post. When I click the hyperlink get the error. locutus Gold Account Holder locutus Registered Users 3100 4392 posts Report post #2 Posted June 25, 2012 In your post, you see how the word SAR has automatically hyperlinked? That takes you HERE. Take a read of that template letter and modify it to include all the data you require. Send that letter recorded to:- Data Controller: BT GROUP PLC BT CENTRE 81 NEWGATE STREET LONDON EC1A 7AJ Include a cheque or postal order for £10 (then BT cannot stall by asking for it)

I wasn't a great fan of the old site layout. I prefer the look and feel of this new site, keep up the good work. Hopefully these sort of errors are temporary Sorry, there is a problem The page you requested does not exist Error code: 1S160/2 and Sorry, there is a problem Please wait 4 seconds before attempting another search Error code: 1C205/3

Thanks, second post meant to go to upgrade thread. Still getting to know the new site,

I wasn't a great fan of the old site layout. I prefer the look and feel of this new site, keep up the good work. Hopefully these type of errors are temporary Sorry, there is a problem The page you requested does not exist Error code: 1S160/2 and Sorry, there is a problem Please wait 4 seconds before attempting another search Error code: 1C205/3 and a search for "BT" and "British Telecom" produced no results. Who would have thought it!

How long has this NEW LOOK been up and running. Keep getting Sorry, there is a problem The page you requested does not exist Error code: 1S160/2 when I click on hyperlinks. Is the site broken or in maintenance mode?

Hi I am in the same situation, received a text from Apex 2 days ago, ignored it. Received a letter today informing me that they have purchased my account and all rights interest and claims in respect of all amounts outstanding on this account (from Egg) It is 'apparently' imperative that I contact them regarding the existing arrangement I have with Egg, in order to set up a new arrangement. I will send them the same letter I sent to Egg when I set up the new arrangement with them. I was wondering how much they purchased my account for, can I request this info under the freedom of information act? If I go to there website they seem keen for me to pay off the whole debt by making a reduced offer. https://myapex.apexcm.co.uk/settlements anyone know the lowest offer these peoiple might accept? Jeremy

Thanks. Perseverence, and good luck.

Hi I claimed for the £50 charges they took from my account on a monthly basis plus interest on the charges plus 8% interest.

Hi SPPL's solicitors contacted me before we reached the court, I have accepted their offer and I received the money before Xmas (much needed) It seems that SPPL do not want to go to court, so others should follow through with claims against them.

Hi All I have received a Judgement by default and I am sending in the bailiffs. I still expect them to apply to have the judgement set aside. I have spoken to the Sheriffs High Court Officers Dept does anyone know of any reason why I should not use them as opposed to a County court bailliff? Thanks for any input. Jeremy

Hi I have a claim against Kensington Mortgages for unfair charges, it is for £2500, we are at the court stage where they have not responded to my CP1 and particulars of claim. I have requested judgement agasinst them. I expect them to apply to have judgement set aside because they will say they did not receive the court papers, I believe they have done this before. Has anyone any suggestions on how I should proceed or do I wait for the set aside hearing and air my suspicions to the Judge? Any help appreciated. Jeremy