Hi guys, here's my situation:
I closed my business down last June and cancelled my telephone & broadband contract with BT, no problems there thank god.
Anyway, they have asked for a £44 payment for Netprotect or something. I'd never heard or used this service, but they said that it was taken out when I set up the phone/broadband. My wife explained to them that surely if we have cancelled the phone and internet in June last year, how could we use the Netprotect? They say that it can be used on any PC anywhere.
My wife also asked why they didn't mention it when we cancelled last year, but BT said that they were not obliged to and assumed that we wanted to keep it. My clever wife also asked for (and received) a copy of the transcript of her conversation.
So, where do we stand, do we just pay it to avoid damaging my perfect credit rating?
Many thanks in advance.