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    • Thank-you dx, What you have written is certainly helpful to my understanding. The only thing I would say, what I found to be most worrying and led me to start this discussion is, I believe the judge did not merely admonish the defendant in the case in question, but used that point to dismiss the case in the claimants favour. To me, and I don't have your experience or knowledge, that is somewhat troubling. Again, the caveat being that we don't know exactly what went on but I think we can infer the reason for the judgement. Thank-you for your feedback. EDIT: I guess that the case I refer to is only one case and it may never happen again and the strategy not to appeal is still the best strategy even in this event, but I really did find the outcome of that case, not only extremely annoying but also worrying. Let's hope other judges are not quite so narrow minded and don't get fixated on one particular issue as FTMDave alluded to.
    • Indians, traditionally known as avid savers, are now stashing away less money and borrowing more.View the full article
    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
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Help please Direct bikes retail ltd


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hi there newbie member hope i am doing this right:?:

 

i would like some advice please what to do in the following situation i find myself in.

 

i purchased a scooter on behalf of my son who saved up for ages to buy this.

the scooter was delivered last tues 07.08.18. i signed for goods unchecked as the box was enormous and contained a steel crate so i could not check goods there and then.

 

my husband and son checked the package within 2 hours of delivery and found it to be damaged !

 

i notified the company immediately that evening by email and inc pics. only to be told because i didn't sign for it damaged i have no leg to stand on

 

i have been emailing back and forth with the help of citizens advice but to no avail as they have just issued a no further contact email.

 

citizens advice have said small claims court but i have no idea how this works or how much it costs ?

 

many thanks

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Hello and welcome to CAG. I'm sorry you haven't had any replies yet, people should be along to advise over the course of the day.

 

We can certainly help you with a small claim. Could you tell us what the damage to the scooter is please?

 

You might also like to do a search of CAG for Direct Bikes, we've had queries about them in the past.

 

Here's a link to CAG's guide to small claims.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?394131-Small-Claims-actions-in-the-County-Court-FAQ-work-in-progress

 

You might find this thread interesting, SS. There are others.

 

https://www.consumeractiongroup.co.uk/forum/showthread.php?446925-Another-Direct-Bikes-Problem.-MCOL-issued&highlight=direct+bikes

 

 

HB

Edited by dx100uk
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Illegitimi non carborundum

 

 

 

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hi thank you for replying,

 

the scooter looks as though it has been dropped in transit as the handlebar has gone into the side of the casing where the instrument panel is and the footwell panel is also damaged, we have not taken the goods fully out of packaging as i wasn't sure where i stood legally so it is still partially wrapped and in its crate.

 

I have been looking at the threads for this company and how i wish i had looked earlier.

 

i wonder also if i should go down the claim back option with visa debit

i have spoken to them but they cannot process the claim whilst goods are in my possession and i should return it at my cost, and i am unsure as to whether they would deny all knowledge that they received the bike ? and then dispute and end up with my money too ?,

 

they keep using their clause to say that because i never signed for the goods damaged i havent got a claim with them ?

 

Many thanks

Edited by dx100uk
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Hi and welcome to CAG

 

 

Whilst we do not hear much about Direct Bikes, when we do it is normally due to their very poor after sales service of which you are now aware.

 

 

You need to hold off on any court action for now until you have followed the Pre Action Protocols. Don't just jump in and make mistakes.

 

 

You are also likely to receive emails from Direct Bikes demanding this thread be removed. This is not going to happen as we don't remove honest posts.

 

 

Have a look around the net for reviews. There aren't that many but a lot do show the poor practice by this company. They are completely overriding you (as in your sons) Consumer rights. You are fully entitled to reject the bike and they must refund you.

 

make sure that you keep the bike in the crate or repack it the same way it arrived and take pictures of everything.

 

 

 

When dealing with Direct Bikes, email is OK but Signed For Delivery of a letter is much better as then they cannot deny receiving it.

 

 

Good luck. You may just need it.

 

 

EDIT: How did you pay for it?

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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I have a major failing. I am useless at court procedure however our resident guru (Andyorch) is very good so I will tag him.

 

 

Now, I think you have already put a post on TrustPilot and therefore you would have read some other sad tales.

 

 

During my checks on Direct Bikes it seems that there is two companies.

 

 

1 Direct Bikes Ltd

2 Direct Bikes Retail Limited. This one was incorporated this year (04/04/18) so be careful that when you do issue court proceedings to the correct company.

 

 

As far as I can recall, you should be sending Direct Bikes a Letter Before Action. (you have enough email correspondence to confirm you have tried to be reasonable) This MUST be sent Signed For. I would be giving them 14 days starting from the day after receipt and if they don't respond or still refuse to deal with you, file court papers.

 

 

The LBA should include what you want them to do which is a full refund and the bike picked up at their expense. No ifs, no buts.

 

 

 

 

For info

https://beta.companieshouse.gov.uk/company/11290231

 

 

https://beta.companieshouse.gov.uk/company/06746092

If you are asked to deal with any matter via private message, PLEASE report it.

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And this

 

 

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?406-Legal

 

 

might help you with form filling

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Oh great thank you will get on to that i presume it will be direct bikes retail ltd as that is what i have on my paperwork ? i paid for it with my visa debit card i have spoken to visa dispute and they require me to send the goods back ? before they can take action ? would you say to take this route ? thank you

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Getting Direct Bikes to pick up the crate will be like pulling teeth. You have rejected the bike haven't you? You have a duty of care to look after the crate until collected. It's a shame you used your debit card but that's life.

 

 

You could send the bike back at your expense but I doubt very much that DB will refund you that amount so I would be continuing with them collecting at their expense.

 

 

 

When an item is faulty, it is the seller who is responsible for return postage. If you had just changed your mind then you would have been responsible. Have a look at the Consumer Rights Act 2015

 

 

One very dry read here

https://www.consumeractiongroup.co.uk/forum/forumdisplay.php?440-The-Consumer-Rights-Act-2015

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Bought using Debt Card......Chargeback..... Reject under CRA 2015 as a Faulty Goods Claim..you have the right to a refund, repair or replacement.

 

Its irrelevant that the delivery was signed for unchecked.The Bike must be returned promptly preferably with insured cover and the retailer must reimburse the costs of this also.

We could do with some help from you.

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No ...not at your cost...see above...you must be reimbursed

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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ok so i send back ? then reclaim back from them through visa ?

i have requested they collect and refund on about 4 different occasions and they are not acknowledging this at all they just keep replying re t & c 12 clause,

under these t & c also state that they can reject the goods because it is damaged if returned to them ?

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Yes and yes and no...you arrange return...signed for and insured...keep your receipts as proof.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Do a charge back

Forget db's stupid t&c's they are designed to put you off .

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Under the Consumer Rights Act you have 30 days to reject....write to them formally rejecting the product under the Consumer Rights Act. (I assume you already have by email )

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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Was this bike purchase on line or from their store ?

 

You've MORE rights buying online (or by telephone/catalogue) due to the Consumer Contracts Regulations. These give a legal right of 14 days to cancel the order after receiving it, and a further 14 days to send most goods back for a full refund (including outward delivery costs), even if there's no fault.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

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