yep that's correct

post 4 & post 18 refer

yep that's correct

 

post 4 & post 18 refer

Do I simply ignore? or should I now write letters to gym, harlands and zinc stating I owe nothing as fulfilled agreement and paid £34.99 in July 2017

thanks again

stop bending over

have you done as post 22?

dx

ok

I contacted bank via live chat before Christmas,

however the assistant wasn't too knowledgeable and since then id planned to look for a template and post a letter to the bank,

then Christmas loomed and to be honest id completely forgotten about it till now.

Is there a template letter I could use please?

Thanks in advance, again

chargeback for the £35 is done over the phone please READ YOUR THREAD

so you bent over still...

get a pair eh?

Hi again,

Ignore Zinc, they'll leave you alone if you just ignore them.

No matter that the bank assistant wasn't "too knowledgeable" !! I said very clearly in post #19 what to do. Follow that advice now and come back when the bank have refunded.

If the bank fails to refund, tell us why and we'll advise further.

Go into the bank if you can, or talk to them if you must. Tell them you require a refund of DD's paid

it was paid by card so not DD?

dx

chargeback for the £35 is done over the phone please READ YOUR THREAD

 

so you bent over still...

get a pair eh?

No bending anywhere

Hi again,

 

Ignore Zinc, they'll leave you alone if you just ignore them.

 

No matter that the bank assistant wasn't "too knowledgeable" !! I said very clearly in post #19 what to do. Follow that advice now and come back when the bank have refunded.

 

If the bank fails to refund, tell us why and we'll advise further.

 

Go into the bank if you can, or talk to them if you must. Tell them you require a refund of DD's paid

Hi it was card payment over the phone for £34.99 which was a monthly fee and default charges, allegedly.

Cheers

Hi it was card payment over the phone for £34.99 which was a monthly fee and default charges, allegedly.

 

Cheers

Ring the card issuer and do a visa debit chargeback.

currently on hold at bank again!!!

They're adamant that a chargeback cannot be done? Joshua, the guy on the phone, is telling me it has to be done on the same day and before 6.30pm. He's the second person to say not help as Krystal just cut me off!!!!

They've advised me to contact harlands and ask for a refund. Got a feeling they won't be ready to issue a refund.

Next move?

for reference, I bank with Barclays

Barclays are useless on chargeback

90% of their operators have never heard of it

ask to speak to their supervisor or manager.

don't give up!!

I've asked for the request to escalated. I'm expecting a call back........

Shall I write a letter to Harland asking for a refund of the £25 admin fee?

Stating they may keep the £9.99 as full and final settlement?

this was made 25/7/7 after I manually cancelled the DD 7/7/17 as it was still showing active.

thanks

Barclays are useless on chargeback

90% of their operators have never heard of it

ask to speak to their supervisor or manager.

 

don't give up!!

yes they said as it wasn't a DD it couldn't be done

when I insisted it was my legal right for it to be done

he said they were only able to do a charge back if done on the same day the payment was made and before 6:30pm.

I was supposed to get a call back before 1.30 and I've heard nothing.

I've contacted them again and been told as previous, it can not be done.

Do I do as post 17 (I think) write off £34.99 which equates to 2.5 months off fees?

and write detailing this?

or do I write asking for a refund of the £25 stating that the 9.99 is the fee after my cancellation of DD?

been reading so many threads!!!

I get so many messages and letters from their tribe!

I'm currently up to Zinc and their cronies, haven't replied to any letters, emails or text whatsoever.

Don't bother asking Harlands to refund anything - that will NOT happen. Simply ignore all demands and requests that you contact them.

Continue to press the bank to refund if you want OR put this down to experience and draw a line having learned a lesson about gyms m/ships and their admin company tactics.

Ok thanks.

I’m currently receiving 3-4 text messages per week from zinc.

Haven’t answered anyone regarding it since dealing with the manager at the gym.

Please 'forward' those text messages to 7726 (SPAM on your phones keypad)

Keep a diary of events regarding their harassment, AND embarrass the gym on their social media sites, AND, CLOSE your account with Sharklays, vote with your feet open an account with someone else who knows what banking actually entails, but lodge a formal complaint with them first complain to the branch manager if you've not done so already?

If you insist on using the phone when you ring them, then when the first telephone jockey spouts off the script that you can't get a visa debit charge back, then calmly ask to speak to a supervisor who understands banking.