Hi, I've just joined this forum as I noticed you've had a very similar issue with Vodafone as I have and I'm at my wits end with it! I had a default registered on my file when it shouldn't have in Dec 11 and found out on Xmas eve when Santander withdrew my existing mortgage offer to port my mortgage to a new house because of a £49 default registered with Vodafone for a contract I cancelled a year ago. When I found out there was apparently still a balance accruing post closure I was told the account would be credited by Vodafone to clear the balance and I paid a small amount of it which I was happy to get it over and done with. I was assured nothing would registered against me. It's taken me til now to get a reply from all the channels I've spoken and emailed (customer services, credit liaison team, and web form team). The webform team said it will take about 15 Working Days to update my credit file but I will lose my £8k redemption penalty already paid and the new house I'm trying to buy if I can't get this sorted within the 2wks. I read you got yours removed within 48hours - Amy idea how I can contacted Lee or anyone else who helped you to see if they can help get my file updated any faster?!

Ta

Hi and welcome to CAG

 

While your post above may eventually find its way to Lee, it would be better if you followed the link HERE and go through that route. If you make sure that you put WRT135 in the subject line, it will get routed to the webteam and possibly direct to Lee.

Hi, I've just joined this forum as I noticed you've had a very similar issue with Vodafone as I have and I'm at my wits end with it! I had a default registered on my file when it shouldn't have in Dec 11 and found out on Xmas eve when Santander withdrew my existing mortgage offer to port my mortgage to a new house because of a £49 default registered with Vodafone for a contract I cancelled a year ago. When I found out there was apparently still a balance accruing post closure I was told the account would be credited by Vodafone to clear the balance and I paid a small amount of it which I was happy to get it over and done with. I was assured nothing would registered against me. It's taken me til now to get a reply from all the channels I've spoken and emailed (customer services, credit liaison team, and web form team). The webform team said it will take about 15 Working Days to update my credit file but I will lose my £8k redemption penalty already paid and the new house I'm trying to buy if I can't get this sorted within the 2wks. I read you got yours removed within 48hours - Amy idea how I can contacted Lee or anyone else who helped you to see if they can help get my file updated any faster?!

Ta

xmariax if you follow the link in silverfox's post which I have quoted above.. then you will be able to contact the Vodafone customer service team. I am going to move your post to a thread of your own though in order to maximise any assistance. I will pm you a link and also post one here for you.

xmariax if you follow the link in silverfox's post which I have quoted above.. then you will be able to contact the Vodafone customer service team. I am going to move your post to a thread of your own though in order to maximise any assistance. I will pm you a link and also post one here for you.

Thanks Silverfox & citizenB, I had previosuly emailed the Vodafone webrelations address (including the WRT135 header) and didn't hear back but I've email again just now as suggested - fingers crossed

xMx

I will send Lee an S.O.S as well..

Hi

Just checked and Lee hasn't been online since the 2nd so I have no idea what is going on. I did hear that VF had issues with their email system

Hi

Just checked and Lee hasn't been online since the 2nd so I have no idea what is going on. I did hear that VF had issues with their email system

Hi both, great stuff - I had an email this afternoon from what appears to be Lee's colleague at Vodafone saying they're looking into this..

Really appreciate your efforts in helping me progress this..

xMx

Hi

Just checked and Lee hasn't been online since the 2nd so I have no idea what is going on. I did hear that VF had issues with their email system

Hi silverfox,

As I've been a little tied up with a few other things over the last few days I haven't been able to pay the forum a visit since last week.

I do recall some issues with our email system just prior to Christmas but these were quickly resolved.

Hi both, great stuff - I had an email this afternoon from what appears to be Lee's colleague at Vodafone saying they're looking into this..

Really appreciate your efforts in helping me progress this..

xMx

Hi xMariax,

Thanks for updating your thread to confirm that one of my colleagues has now been in touch with you.

I can understand the concerns you have here but please be assured that they'll update you again as soon as possible.

Kind regards,

Lee

Web Relations Team

Vodafone UK

I am delighted to say that this has been resolved and the default removed with the fantastic assistance of Lee @ vodaphone.I want to close this out by saying a MASSIVE thanks to all :-DI do now have an iissue getting Santander / Abbey to re-consider my case before my time runs out (time for a new thread in Santander section I think..)xMariax

Congratulations.

A big well done to Lee as well

I will mark this as resolved and place a link within the VF successes thread

I am delighted to say that this has been resolved and the default removed with the fantastic assistance of Lee @ vodaphone.I want to close this out by saying a MASSIVE thanks to all :-DI do now have an iissue getting Santander / Abbey to re-consider my case before my time runs out (time for a new thread in Santander section I think..)xMariax

Hi xMariax,

Thanks for returning to your thread to confirm that this has been resolved for you.

Hopefully the Site Team and / or our fellow CAGGERS can assist you with your Santander thread.

Congratulations.

 

A big well done to Lee as well

 

I will mark this as resolved and place a link within the VF successes thread

Thanks silverfox - that list of successes continues to grow.

Best wishes to you both.

Lee

Web Relations Team

Vodafone UK

Whilst it is good that the default has been removed - and hopefully you got your mortgage ok - did you get an explanation of why the default was registered? Was there an outstanding bill at the end of the contract? Were you paying by direct debit & cancel it too early?

There have been a lot of Vodaphone defaults on these forums, I am wondering if this is due to online (only) billing & customers not looking at their old Vodaphone account after the account closure & Vodaphone not writing. If the account was online only, the customer might have moved & not thought of updating their vodaphone account.

Any comments?

Whilst it is good that the default has been removed - and hopefully you got your mortgage ok - did you get an explanation of why the default was registered? Was there an outstanding bill at the end of the contract? Were you paying by direct debit & cancel it too early?

 

There have been a lot of Vodaphone defaults on these forums, I am wondering if this is due to online (only) billing & customers not looking at their old Vodaphone account after the account closure & Vodaphone not writing. If the account was online only, the customer might have moved & not thought of updating their vodaphone account.

 

Any comments?

There does seem to be many reasons the defaults get filed. Sometimes the account holder moves house within 4 weeks of ending a contract, sometimes post doesn't get delivered (this happens a lot). I have my suspicions that the staff at VF don't do their job properly.