Payment Protection Cover

[Buster78]

Hi All,

 

Sorry, I'm having a hard time navigating this site. Before I go into detail about my problem, is this forum for PPC's or just Car/Home insurance etc?

 

Thanks,

Paul

[Rooster-UK]

Hi Buster, welcome to CAG.

 

I'll move your thread into the Payment Protection Insurance Forum.....

 

....Hold on tight!

[Rooster-UK]

You should get the advice that you need, here.

[Buster78]

Thanks Rooster, Sorry I should have looked harder.

 

--------------------------------------------------

 

I hope somebody can help me with this. I have had a Lloyds TSB credit card for a number of years now and I've been paying for Payment protection cover. The problem is, when I signed up for the card and PPC I was claiming (and still am) Incapacity Benefit and taking painkillers, which made me get confused easily.

Now, last week Lloyds sent me a letter and a PPC policy document. The letter said that as of the 1 April 2009, there would be some changes to the policy. When I was looking through the booklet, I found a section called 'Are you eligible for this policy' and found that I'm not because I claim Incapacity Benefit!

The bank knew my circumstances and what I was claiming at the time I took out the card + PPC and nothing has changed. Would I be able to claim back the money I've been paying over the years? The policy was obviously miss-sold.

I’m no longer on the painkillers but they’ve caused quite a bit of damage as I still get confused and I find it hard to take-in and retain information.

Can anybody offer any advice on what to do?

Thanks,

Paul

[pompeyfaith]

Hiya Buster,

 

Welcome to the PPI forum im also on incapacity benefit and have a claim with the CO-OP Bank for just under £29,000 on 9 loans ive had over a 15 yr period my claim is now in the hands of the FOS as we reached deadlock.

 

Now your first step is to arm yourself with all the information first to do this you will need to send an S.A.R letter to LloydsTSB.

 

This will get you copies of all statements,credit agreement telephone recordings notes on file etc.

 

I will post a link to a template letter below as this is a request under the data protection act it will take 40+2 days they are allowed this time to do a search it will also cost you £10 as that is a statutory fee they can charge legally.

 

http://www.consumeractiongroup.co.uk/forum/payment-protection-insurance-ppi/118145-sar-ppi.html

 

Ok that's the link above just edit to suit your needs send it off recorded delivery enclosing the fee and get a postal receipt.

 

Mark on a calender the day you sent it and work out the day you should get a reply by.

 

If you need to know anything else regarding this just post here and someone will be along.

 

Regards

 

Pompeyfaith

[pompeyfaith]

Oh the address you need to use is :

 

Lloyds TSB Bank PLC

Compliance Dept.

Mountbatten House

Military Road

Chatham

ME4 4JF

 

Tel: 01634 834 207

Also try: 01634 829 222

 

Address the letter to the data controller

[Buster78]

Hi Pompeyfaith,

 

Many thanks for your help and advice! I'll get the letter sorted now and get it sent off first thing Monday.

 

I see from your sig that you have a few battles going on at the moment, I wish you the very best of luck with them.

 

Thanks again,

Paul

[pompeyfaith]

Hiya Buster i do indeed although im only working on two of them at the moment the co-op which is with the financial ombudsman service and MBNA which is in court for trial in 2 weeks the others have not been harassing me so they can wait while i deal with these two.

 

Anyway good luck soon as you get the info post here then we will take it a stage further for you.

 

Regards

 

Pompeyfaith

[Buster78]

Hey, I didn't get around to posting off my S.A.R until the 12th May due to ill health, and they received it on the 16th May, as there was a re-direct set up on the address above.

 

Has anybody that’s sent off a S.A.R to Lloyds TSB had his or her credit card denied? Over the past few days I’ve tried using mine but it keeps getting refused, which has never happened before.

 

EDIT: Forgot to ask, should I cancel the PPC now or wait?

Edited May 20, 2009 by Buster78

[pompeyfaith]

Hiya Buster,

 

Sorry to hear about your illness i hope you feel better now.

 

Right so you need to count down 40 days from the 16th May then as to you card denial I am unable to answer that question as I've never been a LloydsTSB customer but I suggest you go to the Lloyds forum and ask that question in there.

 

Link below to Lloyds Forum

 

Lloyds Bank - The Consumer Forums

 

You can indeed cancel the PPC now as that will reduce your bill each month.

 

I would cancel it via a letter though as Ive found in the past telephone instructions do not always get carried though.

 

Regards

 

PF

[Buster78]

Thanks PF,

 

I’ve marked it off on the calendar and also set the date as an alarm on my phone in case I forget. I have a feeling this is going to be a very long and difficult battle with them.

 

Thanks for the link; I’ll check out the Lloyds forum in a second. I just thought it were a little strange as it had never happened before.

 

As for the ppc, I’ll send a recorded letter off tomorrow to cancel it.

 

Thanks again for all your help.

[alanalana]

Hey, I didn't get around to posting off my S.A.R until the 12th May due to ill health, and they received it on the 16th May, as there was a re-direct set up on the address above.

 

Has anybody that’s sent off a S.A.R to Lloyds TSB had his or her credit card denied? Over the past few days I’ve tried using mine but it keeps getting refused, which has never happened before.

EDIT: Forgot to ask, should I cancel the PPC now or wait? (If you are not covered by Lloyds TSB I would cancel it. You can get cheaper PPI cover elsewhere if you need it and probably without a load of exclusions)

 

If they have put a stop on your card use because you are reclaiming PPI this goes against the OFT guidelines and you should make a complaint to say you are being penalised for trying to claim back mis-sold PPI.

 

aa

[Buster78]

Hi Alan, thanks for your reply. It was my fault, I logged in to my bank account yesterday and noticed they’d updated my statement and charged a £12 late payment. I didn’t check my paper statement last month as I always pay the same amount, which is well over my minimum payment, but this month that had risen for some reason and I paid £5 under the min . They’ve taken my previous statements offline though, not sure if that has anything to do with it.

Edited May 22, 2009 by Buster78
removed text formatting

[Buster78]

Hi guys,

I’ve just received a large package with my SAR details. The cover note says they are still waiting on some information from the card services dept, which will be forwarded ASAP.

It also says ‘ The majority of contracts we hold between the Bank and our customers are not held in relevant filing systems and are therefore not subject to the right of subject under the Data Protection act.’ It goes on to say ‘ Your entitlement under the Act is to your personal data rather than photocopies of all documents.’ Surly all data they hold on me, irrespective of what filing system they are in is covered?

Anyway, I think I have what I need. I’ve taken a quick look through all the paper work and found a ‘Classic direct acceptance form and agreement’ for my credit card. I do not remember ever seeing this document before and all the info that is supposed to be filled out by me (name, address, DOB, annual income etc) isn’t my handwriting, my signature is there thought but the date next to it isn’t my handwriting either . The interesting thing is, the No box next to the do you want payment protection cover is ticked!

So I didn’t request the PPC but they added it on anyway. Can anybody tell me what I need to do now?

[dx100uk]

get claiming!

use the ppi calculator

 

well done

 

dx

[Buster78]

Hey dx100uk,

Thanks for your reply. Sorry to be a pain, can you point me in the right direction for the ppi calculator? Is it the sticky ‘Download PPI Calculator HERE (Single Premium PPI)’? I’ve looked at that but it’s for loans and I can’t make head nor tail of it.

I’ve gone through the statements they’ve sent me but they only start on the 19th May 03 and the agreement was ‘signed’ on the 26th October 02. From the statements I have, I’ve worked out the total ppi paid. Are there any letter templates I can use to send my claim to Lloyds?

Thanks for any help you can offer.

[alanalana]

Hello buster,

 

see if there is anything useful in here...

 

Interest calculation spreadsheets

 

from this library

 

Bank Templates Library

 

aa

[Buster78]

Thanks Alan, I’ve started editing the simple excel spreadsheet.

Can I just check that I’m doing it correctly? The default entries are for bank charges, do I simply enter each month’s ppi charge into the list and get an 8% APR interest amount for each month? And, is it 8% I should be asking for, as I’ve been reading some threads and all the talk about compound, statutory and contractual interest has got my head spinning.

Thanks again,

Paul

[Buster78]

..

Edited June 25, 2009 by Buster78

[alanalana]

You will need to make contact with Pompeyfaith on spreadsheet issues. He is very helpful.

[Buster78]

Cheers Alan, I’ve finished the spreadsheet but I’ll leave it out for now, as I still don’t have all the statements.

 

I’ve wrote a letter, can somebody check it over for me before I sent it?

 

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EDIT: Letter removed

Edited September 13, 2009 by Buster78

[alanalana]

Letter makes the point IMO. PPI not wanted, obviously mis-sold, due to pre existing medical conditions sums it up nicely as a mis-sold PPI policy. I would however emphasise the point that a failure by them to refund on the claim made so far will result in a very serious formal complain to the FOS, OFT, ICO, FSA, BBA to point out the very nature of what they have been doing on the issue of mis-selling of PPI in the knowledge it was not suitable to the consumer.

 

aa

[Buster78]

Alan you’re a star, I can’t thank you enough for all your help.

 

I’ve done as you suggested and a little more, this is what I have so far…

 

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Would it be going to far to include the Serious Fraud Office to the list ? I can spend a week writing a letter and only think something vital after sending, so any comments welcome.

Edited September 13, 2009 by Buster78

[alanalana]

Would it be going to far to include the Serious Fraud Office to the list ? I can spend a week writing a letter and only think something vital after sending, so any comments welcome.

 

I would think yes (A serious fraud office too far) in this instance.

 

If you get time have a look through my thread and you could perhaps pick up a few tips on the complaints letter issues.

 

***RBS PPI Claim Long fight but, WON*** - The Consumer Forums

 

aa

[Buster78]

Hi Alan, Thanks again for replying. I’ve been working my way through your thread for a while now (have to take it slowly so it sinks in). Anyway, my printer has gone on strike so I’ll probably have read the whole thread before I can get the letter sent. I’ll keep working on it and post back once I’ve sent it and had a reply from Lloyds.

 

Regards.