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  1. Debt collection .pdf EDF Energy are pursuing me for an old GNE (Green Network Energy)bill. the final bill they sent was wrong they corrected it I offered to pay them £113 they refused and said I owe £189 They have passed it to a debt collection agency and I am getting phone call texts and letters. How do I make this bill go away I don’t want to pay them a thing now they should have accepted my first offer after messing up my bill and putting me on a crap tarried during the automatic transfer after gone went bust. thanks for your advice in advance They have got debt collected involved trying to ring text and email and sending letters there threatening CCJ as well what should I do pdf_converter_1.pdf
  2. No have not stated that to them I will do and request that this closes the matter in full if they dont accept then I’ll wait for the CCJ pre action letter ?…
  3. Yes an old account but at same address , I have been a home owner there for about 8 years. The linked address is showing as my parents address im wondering what action EDF are likely to take ?..
  4. Apologies this is all new territory to me. Just downloaded my credit file report from equifax and Green network energy and EDF are not listed anywhere including not listed under credit agreements section
  5. It has my old account number and billing address at the start of the email . I am. I longer with them as a supplier though.
  6. Update: EDF sent the below email today ….. do I ignore it, they are saying if I don’t it will effect my credit score ? Thanks ”We recently sent you your final bill for £189.33 but we’ve not received payment yet. If you’re having difficulty paying, please get in touch so we can help. Ways to pay Log in to MyAccount to pay with your debit or credit card Call 0333 200 5108 – our automated phone line, open 24/7 Please note that if you left EDF more than six months ago, you'll need to call the automated line to pay. If you're struggling to pay If you’re struggling to pay in full, whether due to the COVID-19 pandemic or other reasons, it is important that you contact us as soon as possible. We may be able to offer you an instalment plan If you don't pay If we don’t hear from you or receive full payment in the next 7 days, we’ll have to consider other options to recover the debt. We don’t want to do this, as you’ll incur additional charges, which we’ll add to the amount you already owe us. Your credit score is likely to be impacted. This will affect your ability to obtain future credit such as mortgages, mobile phone contracts and credit cards. To get help and discuss the options available to you call us on 0333 009 7032. We're open Monday-Friday 8.00am-8.00pm and Saturday 8.00am-2.00pm.
  7. okay will do its been 8 weeks so far.... their response is attached Screenshot 2021-11-10 at 17.50.19.pdf
  8. I am happy to pay £113 not £197 which is what I was paying per month originally with GNE before the auto transfer to EDF. EDF did say on switch that they keep the same pricing or less for the year. What do you think I could email them to get them to drop this ? Kind regards
  9. Firstly I love this forum and the community ! always some great nuggets of advice ! issue: Do I have to pay EDF Energy money they believe I owe them from my old energy supplier (GNE) that has since gone bust , EDF can't provide me with a revised final bill as GNE are no longer trading ? They also got the day and night readings the wrong way round and have offered to knock £50 off Background to issue: Went with GNE they went bust and auto transferred me to EDF - left EDF after 1year to pure planet -- pureplanet gone bust now auto moved to shell energy ......(sigh)..... Below is the last email from EDF any advice on what I should do and what my rights are would be gratefully appreciated !!! Last email from EDF: _____________________________________>
  10. its £50 for the year, not the end of the world just frustrating that with digital their purchases as soon as the code is activated it then non refundable ;-|(
  11. From there terms and conditions ..... 8.6 We offer refunds on a discretionary basis, and each refund request is looked at individually. We do our best to provide a refund where possible, but please note that games that have been played or keys that have been redeemed are ineligible for a refund. Refund requests have to be submitted within 7 days of the delivery of the key by the Vendor to the Purchaser or Customer. If you are unhappy with your purchase for any reason, please get in touch with us by logging a support ticket at support.cdkeys.com
  12. Morning all, wonder if there is anyone with any knowledge of digital downloads consumer rights ?... I ordered the 12 month online membership for accessing PlayStation games, I meant to just buy the online membership (Plus) my fault. i used the download key to activate the membership and asked Cd keys for a refund they sent me this Hi, Thank you for your patience. Our team has now completed the verification on your request and unfortunately this does not meet our refund policy as the key has already been redeemed. Please refer to our Terms and Conditions (https://www.cdkeys.com/terms-conditions) and refund policy for further information. If anything is unclear or you have more questions feel free to contact our customer support team. Kind Regards, Raquel R, Support Ace | CDKeys Customer Support Am I out of luck or is there any thing anyone could suggest ? kind regards Lee
  13. Hello first off before I ask for some advice I must sincerely say a big thanks to all the people who offer their time knowledge and expertise in helping others on this forum, the continued support offered and the positive impact it can have on peoples lives may be overlooked but is whole heartedly appreciated. Today I am after some advice on what to say to E.ON because they have suddenly increased my gas & electricity monthly direct debit from £107 to £250 for the next 12 months. (they gave me 10 days notice in writing) I feel this figure is unreasonably high for me to pay each month. Over the last 2 years I was automatically set on a tariff and only ever advised by E.ON to pay £107 p/month to cover my usage, Today it is now clear I wasn't paying enough each month and have now accumulated aprox £950 worth of debt. (its hard for me to understand but apparantly my electricity and gas usage has nearly doubled although nothing has drastically changed ergonomically in my household). I appreciate in retrospect I should have paid more attention to my annual statement and contacted them earlier to question my payments however, according to their terms and conditions, website pledges and the Energy Retail Association (ERA) Code of Practice for Accurate Bills, E.ON "will take all reasonable steps to ensure your payments are set at the right level. This includes reviewing your account proactively to make sure your payments are sufficient to cover your energy usage." My argument is.... If E.ON had proactively reviewed my account early I would have been better informed, and in a position to select a more effeciently priced tariff thus reducing my annual bill and subsequent debt. Their are also ambiguities on my on-line accounts energy usage chart (i.e 4 months of paying less than £5 a month for electricity usage last year which makes no sense). In summary i would like E.ON to reduce a percentage of my outstanding debt because to a degree their inefficiency has put me as a customer at a disadvantage, I would also need them to lower my monthly direct debit payments to around £160. (this covers my usage and pays £10 toward the outstanding debt) Questions 1. what would your advice be ? 2. Is telephoning best or should I write to E.ON ? and would It be best to deal with a manager or higher ? 3. What would be the best way of asking for a reviewed/reduced debt figure taking into account my personal circumstances and their apparent proportional lack of proactively maintaining my account ? 4. Can I write them a notice / offer to pay say £10 p/month over 10 years to pay of the debt on top of my monthly tarrif ? 5. is there any powerfull legal terms i.e neglegence, I can use to get my point accross Thanks in advance for looking at this really appreciate your advice Kind regards Lee
  14. Hey CAG Just had a response back from them today it is below ....really hope someone can give me some advice on what to write back .... times running out and I am really hoping to get this day off to attend a family event. many thanks for your time with my problem . Good morning .... As you are aware you are on a managed rota, when looking at your TOIL request the relief aspect is looked at. In this case there is no relief available to cover your request as I specified in my original email. The resource office’s role is not to cover annual leave as there is sufficient relief built into the rota which should be managed locally. What I would suggest is that in future when looking at making a TOIL request you check to see whether there is available relief to cover this and in line with previous resource briefings you give the required 21 days notice. If you are still not happy with this decision then please contact either your line manager or your HR Advisor, I have copied both of them into this email. Regards .....
  15. this is where i think they can keep refusing it acording to agenda for change..... 3.5 Staff may request to take time off in lieu as an alternative to overtime payments. However staff who, for operational reasons, are unable to take time off in lieu within three months must be paid at the overtime rate.
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