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    • Please see my comments in orange within your post.
    • no i meant the email from parcel2go which email address did they send it from and who signed it off (whos name is at the bottom)
    • I understand confusion with this thread.  I tried to keep threads separate because there have been so many angles.    But a team member merged them all.  This is why it's hard to keep track. This forum exists to help little people fight injustice - however big or small.  Im here to try get a decent resolution. Not to give in to the ' big boys'. My "matter' became complicated 'matters' simply because a lender refused to sell a property. What can I say?  I'll try in a nutshell to give an overview: There's a long lease property. I originally bought it short lease with a s.146 on it from original freeholder.  I had no concerns. So lender should have been able to sell a well-maintained lovely long lease property.  The property was great. The issue is not the property.  Economy, sdlt increases, elections, brexit, covid, interest hikes etc didn't help.  The issue is simple - the lender wanted to keep it.   House or Flat? Before repo I offered to clear my loan.  I was a bit short and lender refused.  They said (recorded) they thought the property was worth much more and they were happy to keep accruing interest (in their benefit) until it reached a point where they felt they could repo and still easily quickly sell to get their £s back.  This was a mistake.  The market was (and is) tough.   2y later the lender ceo bid the same sum to buy the property for himself. He'd rejected higher offers in the intervening period whilst accruing interest. Lenders have a legal obligation to sell the property for the best price they can get. If they feel the offer is low they won't sell it, because it's likely the borrower will say the same. I had the property under offer to a fantastic niche buyer but lender rushed to repo and buyer got spooked and walked.  It had taken a long time to find such a lucrative buyer.  A sale which would have resulted in £s and another asset for me. Post repo lender had 1 offer immediately.  But dragged out the process for >1y - allegedly trying to get other offers. But disclosure shows there was only one valid buyer. Again, points as above. Lender appointed receiver (after 4 months) - simply to try acquire the freehold.  He used his powers as receiver to use me, as leaseholder, to serve notice on freeholders.  Legally that failed. Meanwhile lender failed to secure property - and squatters got in (3 times).  And they failed to maintain it.  So freeholders served a dilapidations notice (external) - on me as leaseholder (cc-ed to lender).   (That's how it works legally) Why serve a delapidations notice? If it's in the terms of the lease to maintain the property to a good standard, then serve an S146 notice instead as it's a clear breach of the lease. I don't own the freehold.  But I am a trustee and have to do right by the freeholders.  This is where matters got/ get complicated.  And probably lose most caggers.   Lawyers got involved for the freeholders to firstly void the receiver enfranchisement notice. Secondly, to serve the dilapidations notice.  The lack of maintenance was in breach of lease and had to be served to protect fh asset. Enfranchisement isn't something that can be "voided", it's in the Leasehold Reform Act 1967 that leaseholders have the right to buy the freehold of the property. It's normal, whether it is a "normal" leaseholder or a repossession with a leasehold house, to claim this right of enfranchisement and sell the property with said rights attached and the purchase price of the freehold included in the final completion price. That's likely what the mortgage provider wished to do. The lender did no repairs. They said a buyer would undertake them. Which was probably correct. If they had sold. After 1y lender finally agreed to sell to the 1st offeror and contracts went with lawyers.  Within 1 month lender reneged.  Lender tried to suggest buyer walked. Evidence shows he/ his lawyers continued trying to exchange (cash) for 4 months.  Evidence shows lender and receiver strategy had been to renege and for ceo to take control.   I still think that's their plan. Redact and scan said evidence up for others to look at? Lender then stupidly chose to pretty much bulldoze the property.  Other stuff was going on in the background. After repo I was in touch by phone and email and lender knew post got to me.   Despite this, after about 10 months (before and then during covid), they deliberately sent SDs and eventually a B petition to an incorrect address and an obscure small court.  They never served me properly.  (In hindsight I understand they hoped to get a backdoor B - so they could keep the property that way.)  Eventually the random court told them to email me by way of service.  At this point their ruse to make me B failed.  I got a lawyer (friend paid). The B petition was struck out. They’d failed to include the property as an asset. They were in breach of insolvency rules. So this is dealt with then. Simultaneously the receiver again appointed lawyers to act on my behalf as leaseholder. This time to serve notice on the freeholders for a lease extension.  He had hoped to try and vary the strict lease. Evidence shows the already long length of lease wasn't an issue.  The lender obviously hoped to get round their lack of permission to do works (which they were already doing) by hoping to remove the strict clauses that prevent leaseholder doing alterations.  You wouldn't vary a lease through a lease extension. You'd need a Deed of Variation for that. This may be done at the same time but the lease has already been extended once and that's all they have a right to. The extension created a new legal angle for me to deal with.  I had to act as trustee for freeholders against me as leaseholder/ the receiver.  Inconsistencies and incompetence by receiver lawyers dragged this out 3y.  It still isn't properly resolved. The lease has already been extended once so they have no right to another extension. It seems pretty easy to just get the lawyer to say no and stick by those terms as the law is on your side there. Meanwhile - going back to the the works the lender undertook. The works were consciously in breach of lease.  The lender hadn't remedied the breaches listed in the dilapidations notice.  They destroyed the property.  The trustees compiled all evidence.  The freeholders lawyers then served a forfeiture notice. This notice started a different legal battle. I was acting for the freeholders against what the lender had done on my behalf as leaseholder.  This legal battle took 3y to resolve. Again, order them to revert it as they didn't have permission to do the works, or else serve an S146 notice for breach of the lease. The simple exit would have been for lender to sell. A simple agreement to remedy the breaches and recompense the freeholders in compensation - and there's have been clean title to sell.  That option was proposed to them.   This happened by way of mediation for all parties 2y ago.  A resolution option was put forward and in principle agreed.  But immediately after the lender lawyers failed to engage.  A hard lesson to learn - mediation cannot be referred to in court. It's considered w/o prejudice. The steps they took have made no difference to their ability to sell the property.  Almost 3y since they finished works they still haven't sold. ** ** I followed up some leads myself.  A qualified cash buyer offered me a substantial sum.  The lender and receiver both refused it.   I found another offer in disclosure.  6 months later someone had apparently offered a substantial sum via an agent.  The receiver again rejected it.  The problem of course was that the agent had inflated the market price to get the business. But no-one was or is ever going to offer their list price.  Yet the receiver wanted/wants to hold out for the list price.  Which means 1y later not only has it not sold - disclosure shows few viewings and zero interest.  It's transparently over-priced.  And tarnished. For those asking why I don't give up - I couldn't/ can't.  Firstly I have fiduciary duties as a trustee. Secondly, legal advice indicates I (as leaseholder) could succeed with a large compensation claim v the lender.  Also - I started a claim v my old lawyer and the firm immediately reimbursed some £s. That was encouraging.  And a sign to continue.  So I'm going for compensation.  I had finance in place (via friend) to do a deal and take the property back off the lender - and that lawyer messed up bad.   He should have done a deal.  Instead further years have been wasted.   Maybe I only get back my lost savings - but that will be a result.   If I can add some kind of complaint/ claim v the receiver's conscious impropriety I will do so.   I have been left with nothing - so fighting for something is worth it. The lender wants to talk re a form of settlement.  Similar to my proposal 2y ago.  I have a pretty clear idea of what that means to me.  This is exactly why I do not give up.  And why I continue to ask for snippets of advice/ pointers on cag.  
    • It was all my own work based on my previous emails to P2G which Bank has seen.
    • I was referring to #415 where you wrote "I was forced to try to sell - and couldn't." . And nearer the start in #79 .. "I couldn't sell.  I had an incredibly valuable asset. Huge equity.  But the interest accrued / the property market suffered and I couldn't find a buyer even at a level just to clear the debt." In #194 you said you'd tried to sell for four years.  The reason for these points is that a lot of the claims against for example your surveyor, solicitor, broker, the lender and now the receiver are mainly founded in a belief that they should have been able to do something but did not. Things that might seem self evident to you but not necessarily to others. Pressing these claims may well need a bit more hard evidence, rather than an appeal to common sense. Can you show evidence of similar properties, with similar freehold issues, selling readily? And solid reasons why the lender should have been able to sell when you couldn't.
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Financial Ombudsman Service ** Complete Waste of Time & Effort !!!! **


tigercub
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I have been fighting several credit card cases and personal financial issues since the closure of my business in January 2009, I have had a severe issue with one case in particular; Barclaycard.

 

I reported them to the Financial Ombudsman service several months ago for not supplying me with a valid Consumer Credit Agreement and also for harrasment by telephone.

 

The case has now gone to an Ombudsman after I requested that it be escalated as I did not agree with the adjudicator in the case telling me that he did not agree with my arguments and felt that Barclaycard were well within there rights to phone me continually "in order to establish a way forward to repaying the debt"

 

Here is an extract from todays letter received;

 

"We beleive that it is more appropriate for a court to decide wether a debt is ultimately legally enforceable. Also that we conclude cases based on what we consider to be fair and reasonable. As the funds were borrowed and used we would deem it fair and reasonable that these should be repaid"

 

What is the role of the Financial Ombudsman if this is there stand point??

Should I have gone directly to the Information Commisioners office or am I just going to be banging my head against a brick wall with them as well.

 

Disapointed & Angry is the only words I can find at this present time. I live in hope that the Ombudsman sees it differently to the Adjudicator that has checked over the case so far.

 

Financial Ombudsman Service - Financed & Run by the financial sector for the financial sector !!!!!!!!!!!!!!!!!!!! :mad:

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sorry if you had the money

i think thats a very fair comment.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The FOS is funded by the various financial companies. They get £500 for looking at each case, I fairly sure that fee goes up depending on the circumstances. I'm fairly sure they back the paymaster more often then not. I' don't have too much faith in them.

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Whats the amount in dispute ?

ie alleged to be owing - and has there been charges levied and if so how much ?

Have you got a thread running already for this ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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matters not, if you had the money. you should pay it not wriggle out of it.

 

so ans the question, did you have the money?

 

dx

Edited by dx100uk
,

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The account is Illegal and Unenforcable by law as there is no CCA present

 

Barclaycard are forcing the Court idea because they KNOW that many judges have ruled in their favour after asking if the customer had spent the money.

 

 

No CCA does not mean its illegal or unlawful-it means that recovery action cannot legally be enforced without a Court order....but there are many instances where CC issuers are confident of going down that route now.

 

So can you answer Dx ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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DX

 

In many cases the debt has been paid back because the customer has been paying for many, many years, so the card companies are on thier

umptean profit, infact there gorging on it. You don't know the facts don't

go around judging folk.

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I have always found this site and it's members to be very helpful and resourceful and for the ones that are trying to help I thank you once again.

 

This situation regarding this credit card is very complex. I lost my business due to the so called "credit crunch" and the financial institutions all around us falling flat on there faces and leaving us i.e. in this case "ME" deep in the proverbial!!

 

I am in the midst of possibly losing my house through the Bank as it was secured against my business through a 2nd charge; but hey feel free to sit back and fling mud from the comfort of your armchair when you don't know the circumstances surrounding each individual case.

 

As far as I am concerned Barclaycard are breaking the law and as they do not have a true copy of the CCA then they cannot enforce the agreement. I am sure if the shoe was on the other foot then Barclaycard and the rest of the financial instituitions like them would use the law to there advantage to swqueeze every last penny out of us!

 

My purpose in this instance was to merely point out the fact that I have wasted approx 6 months of fighting this case throught the F.O.S. who have been a complete waste of time. I am not some ned who has made a schoolboy error I am a business man with a family who has watched everything come crumbling down around him with little or no support from any of the blood sucking financial institutions who were happy to stand by you when the times were good and now it's all turned to sh1t they run for the hills!

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Hello tigercub!

 

I know the feeling.

 

Agree FOS are a complete waste of space.

 

Sorry to see you receive some rather unhelpful commments on this Thread. I'd just ignore them and move on. If you have a Thread for the Barclaycard issue, maybe Post a link, because I am sure people will be only too happy to help you stand up against these feckers.

 

Cheers,

BRW

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in all honesty, what do you expect the fos to do? become a courtroom judge?

 

if you had not had the money then fair dues the system is screwing you over and they should have sided with you, but going by the decision you must have had it, so they were never going to rule in your favour- they can't

 

its always worth asking/answering a few more questions before you waste your time & the FOS's.

 

there are numerous threads in the BC forum on this, p'haps a study of those will help.

 

as for judging or being unhelpful, sorry but sometimes someone has to smell the coffee and be blunt instead of pussy futting around with users & ask questions, like do/did you owe this money, because it was silly to recommend going to the FOS if they did. - unhelpful there were we guys?

 

we are all in trouble, likewise i have a business that could sink or swim this season because of nasty banks ripping me off in the past, i'd rather get useful help rather than running up a mudslope.

 

the experts here p'haps need to examine these charging orders you have, maybe it can be dealt with that way.

 

dx [the judge:)]

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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http://www.consumeractiongroup.co.uk/forum/general-debt-issues/230986-financial-ombudsman-conclusion-cca.html

 

relates.

 

Sadly it appears too much faith has been put towards these magic bullet promises of getting debts written off by claiming a CCA is unenforceable. Be it from reading threads on the various reclaim sites or seeing TV adverts, but you have fallen victim to this belief, and not only in this one thread.

 

i wish you well in your exploits and i really do hope CAG and it's members can assist you in more positive methods toward favourable outcomes in all your troubles.

 

here to help

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

I know we are all up to our eyes fighting debt problems but I would urge anyone who is unhappy with the FOS to complain to their MP. Mine is getting involved and asked for copies of all FOS correspondence (I have several complaints with them at various stages). I do not think the FOS is fit for purpose - it is not independent enough. How can customers' claims be rules against so often when we know how unfairly the banks have behaved in mis-selling product by incentivising their staff and charging disproportionate fees. If the FOS was truly independent and after such a catastropic collapse in the financial world, the majority of complaints would be in the customers' favour. Believe me you don't go to the FOS lightly. The amount of paperwork, time and energy the complaints take is huge. When they do rule in your favour, they offer some paltry sum of compensation eg £50 for months and months of unecessary stress and paperwork. This kind of award is then included in the figures in favour of the consumer when it goes nowhere near giving due compensation for the financial loss or time spent dealing with the problem. It is absolutely disgraceful and the FOS needs to be radically changed to have a much more "fair for the consumer" slant. The Banking and now Lending Codes need to be made compulsory and fleshed out in much more detail and policed properly by the FOS with FSA and OFT scrutiny. SJ

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Sent foslink3.gif some private papers and they returned them to someone else! They phoned me to let me know. Said the papers were being returned...but this huge and amateur bungle has opened us to ID theft , breaches all kinds of rules and regulations, confidentiality and data protection. They wrote to us today and said it was 'human error' but offered no solutions...unbeleivable. I thought they were supposed to 'defend 'us . From what I've read above, I don't know why we bothered . Will pursue this never-the-less.

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Sent foslink3.gif some private papers and they returned them to someone else! They phoned me to let me know. Said the papers were being returned...but this huge and amateur bungle has opened us to ID theft , breaches all kinds of rules and regulations, confidentiality and data protection. They wrote to us today and said it was 'human error' but offered no solutions...unbeleivable. I thought they were supposed to 'defend 'us . From what I've read above, I don't know why we bothered . Will pursue this never-the-less.

 

Have you reported it to the ico? https://www.ico.gov.uk/Global/contact_us.aspx

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Thanks very much for that, but yes, we have. They are contacting the fos. Also taking legal advice ands will be informing our bank in writing, so that this whole thing is 'date stamped'

Thanks for your help, much appreciated.

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  • 2 months later...

Hi there,

 

Well it shows persistance pays with the FOS. They have sent a cheque to cover a security ID theft package from Lloyds Bank for 18 months.(They sent all our bamk details to another customer by mistake) Not a stunning result , but a lot better than nothing which is what I expected.:)

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Yes it would. The ICO have had this case for some time. They have sent a reply saying that they are investigating... but that was some time ago...I'll chase them up and see what happens.

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