Jump to content


  • Tweets

  • Posts

    • the claimant in their WS can refer to whatever previous CC judgements they like, as we do in our WS's, but CC judgements do not set a legal precedence. however, they do often refer to judgements like Bevis, those cases do created a precedence as they were court of appeal rulings. as for if the defendant, prior to the raising of a claim, dobbed themselves in as the driver in writing during any appeal to the PPC, i don't think we've seen one case whereby the claimant referred to such in their WS.. ?? but they certainly typically include said appeal letters in their exhibits. i certainly dont think it's a good idea to 'remind' them of such at the defence stage, even if the defendant did admit such in a written appeal. i would further go as far to say, that could be even more damaging to the whole case than a judge admonishing a defendant for not appealing to the PPC in the 1st place. it sort of blows the defendant out the water before the judge reads anything else. dx  
    • Hi LFI, Your knowledge in this area is greater than I could possibly hope to have and as such I appreciate your feedback. I'm not sure that I agree the reason why a barrister would say that, only to get new customers, I'm sure he must have had professional experience in this area that qualifies him to make that point. 🙂 In your point 1 you mention: 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver. I understand the point you are making but I was referring to when the keeper is also the driver and admits it later and only in this circumstance, but I understand what you are saying. I take on board the issues you raise in point 2. Is it possible that a PPC (claimant) could refer back to the case above as proof that the motorist should have appealed, like they refer back to other cases? Thanks once again for the feedback.
    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

How long before recorded delivery should be delivered.


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6141 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Sent of a CCA letter on the 12th of this month and have been getting this message ever since on the Mail website.

 

 

Your item has reached the delivery office and is out for delivery.

 

We can confirm that your item left the delivery office this morning and should arrive shortly if it hasn’t been delivered already.

 

 

I have tried phoning to get an answer but keep being driven round in circles by the automated telephone system.

 

I just cannot get to speak to a real person.

 

How long should it take for this to be delivered and anyone have any tips on how to get past the phone system and get an answer from a real person.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

Link to post
Share on other sites

If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

To quote Public Enemy.........

"Fight the power, fight the powers that be" :D

Link to post
Share on other sites

Thanks, today is the 8th working day after posting which is why I am anxious to find out what has happened to my letter.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

Link to post
Share on other sites

some advice I got re automatic phone systems is to ignore the prompts and press nothing. The system should hopefully assume you do not have a touch tone phone and redirect you through to a real person. Has worked for me for a few call centres eg tax credits, powergen,virgin. Might be worth a go?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

Link to post
Share on other sites

Just had a thought did you keep the cheque/postal order number, if this was cashed surely the letter is delivered?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

Link to post
Share on other sites

Just got a reply although it was dated some 10 days ago so dont really know what has happened here.

Royal Mail say the item is still out for delivery but obviously this is not the case and the cheque is not showing on bank statements as being cashed.

 

Confusing but at least they have it and the countdown will start from the date on the reply.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

Link to post
Share on other sites

The once trusty Track and Trace seems to have problems. I have had a couple of problems in recent months and I have heard others say the same thing. I would complain about it. When I phoned Royal Mail they didn't recognise it as a problem. They need to be fully aware of it.

What sort of world do you want your kids to grow up in?

Link to post
Share on other sites

Guest ArthurP
If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

 

First class signed for (recorded), has a 15 day waiting period before it is condidered unaccounted for by Royal Mail.

 

Two working days for first class mail is just a target.

Link to post
Share on other sites

Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

I did complain via the automated system and got a reference number e-mailed to me together with a request for further details which have been duly sent off.

I have had no reply to that.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

Link to post
Share on other sites

Two working days for first class mail is just a target.

 

Actually, the target is next day delivery (but this isn't guaranteed).

 

Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

As you know the item has been delivered, there are two possible scenarios which may have happened here:

 

either - The item was delivered correctly, signature taken etc, but for some reason the tracking system wasn't updated (if you speak to Royal Mail they may have a signature for the item on the system as the signature system doesn't link to the delivery system as well as it should).

 

or - The item was delivered with other items of mail (possibly part of a large bulk deliver if it went to a big business) and the item got missed and the postman did not notice it was a Recorded Delivery item, so the item was delivered with no signature taken. If this is the case then you should claim a refund of the Recorded Delivery fee from Royal Mail (although as this is only 60-odd pence they will probably send you a book of stamps instead worth a few quid).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

Guest ArthurP

The aim is to deliver next day but the target is 1-2 days for first class mail.

 

You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Go to your post office with your receipt and fill in a claim form.

However, although the letter was important, the value of it is probably a book of stamps to Royal Mail.

Link to post
Share on other sites

You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

Link to post
Share on other sites

After reading loads of threads, suggest you send special delivery - recorded is not always reliable.

 

It may take up to 5 days for you to get proof of delivery on Spec Del on Track and Trace (Royal Mail website), however, if you haven't had it after 5 days you can apply for it - have got the address somewhere will have to look this up tomorrow - too tired at mo.

 

I had a problem with POD on the website for Spec Del but was given an address to write to and finally received the Proof of Delivery by post.

 

Cheers!

 

BO (haven't got it honestly:D )

Link to post
Share on other sites

Guest ArthurP
Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

 

Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

As far as I can read the OP hasn't had his letter delivered in any case.

Link to post
Share on other sites

Guest ArthurP
brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

 

Recorded is fine although seemingly not in your case this time. I have sent probably hundreds of recorded items in the past and have only once had a problem.

 

However, if you have now complained Royal Mail will investigate which basically includes them just asking the intended recipients if they are in receipt of the letter.

 

The DCA, if it is them you CCA'd, may just be acting awkward and say they never received it.

Link to post
Share on other sites

Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

Guest ArthurP
Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

 

 

Not the case.

 

The differing compensation schemes are for bulk (business) mail & retail (including private) mail.

 

The bulk mail scheme need not be mentioned in this thread as it is irrelevant.

 

The OP needs to be aware of the retail mail compensation for his letter.

 

This compensation scheme deals with lost, damaged & delayed mail. This one scheme just has differing levels of compensation depending on what the claim is ie loss, damage and/or delay (which may become considered lost).

 

The maximum payout for delayed mail could be £34 as after 15 days, as I previously pointed out, the delayed letter is considered lost.

 

Also, my previous example of delayed mail of wedding invitations makes those invitations as good as lost anyway as the wedding would have taken place before the invitation was received.

 

The OP seems to indicate that his letter had still not been received on the 16th day, last Thursday, so his letter is now considered lost and he can make a claim for a maximum of £34.

 

Each claim is considered seperately so it is hard to determine what the OP will get although he is free to claim £34.

 

Royal Mail's website will explain that Recorded Signed For letter's attract a possible compensation limit of £34.

 

The above shows why.

Link to post
Share on other sites

Wrong again I'm afraid. I am well aware of the bulk mail compensation scheme, which would not apply to Recorded Delivery and is paid as a percentage refund, not up to a fixed amount. The £34 maximum is for loss or damage only. Delay is seperate. Please see the Royal Mail website for further details.

 

Also the wedding invitation example would be classed as Consequential Losses, which Royal Mail are not liable for.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

Guest ArthurP

4.7 Compensation for delay is currently split into two stages; delay which is measured as 4

+ days after the due date, and substantial delay which is measured as 10 + days after

due date. An item is classed as lost 15 + days after due date.

 

http://www.postwatch.co.uk/pdf/policydocs/23.2.07PW%20Response_Compensation.pdf

 

 

Recorded Signed For

 

If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting, signature on delivery and online tracking so you can follow the progress of your delivery.

  • Proof of posting
  • Signature on delivery
  • Online tracking
  • Up to £34 compensation
  • Prices from 70p plus normal postage

With Recorded Signed For™, you get next day delivery with most First Class items. And if you’re an account customer, we’ll pick up your items from your business.

 

 

The OP has sent a letter by Recorded Delivery and it appears the letter has still not been received after 16 days.

 

This situation is no longer a delay but is considered lost (15+ days) and therefore he is entitled to claim compensation of up to £34 for a lost (delayed 15 days+) letter.

 

Loss, damage AND DELAY (which can clearly become lost mail) come under The Retail Compensation Scheme which is regulated by Postcomm-Royal Mail simply have to observe it.

 

My example of wedding invitations being delivered in three weeks, one week after the event, mentions nothing of monetary loss but is simply meant to show what was intended-a three week delivery period which would entitle the sender to claim for compensation which would be considered lost mail (as it was 15+ days).

This has nothing to do with consequential loss.

 

 

Why do you find this difficult to comprehend?

Link to post
Share on other sites

For Information (taken from the Royal Mail website)

 

First Class Mail:

Has your mail item arrived five or more working days after it was posted? If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting') and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £34 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

First Class Recorded/Signed For:

Has your mail item arrived five or more working days after it was posted?

If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £32 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

Please note that we do not pay compensation without an original certificate of posting being produced.

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

Link to post
Share on other sites

Guest ArthurP
For Information (taken from the Royal Mail website)

 

 

Hi and thanks for that.

 

Although the Postcomm/Postwatch website are more informative as it is they who actually regulate and set the compensation tariff (with agreement with Government), Royal Mail just obey it.

 

The OP just needs to pop into his local PO who will confirm his letter is 'lost' and has gone beyond 'delay' which entitles him to claim up to £34.

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...