NCO Europe - How do we stop payments?

[Dispirited]

They have defaulted on CCA request, how do we stop bank payments?

Can't cancel via the 'net, rang the bank, they said they can't do it. Now NCO are refusing to answer their phone. Yes, hard to believe I know but they just keep hanging up! There's a payment due to them from son's account next week which he's trying to cancel until he gets some answers.

 

Any ideas?

[djdave]

How are you currently paying? Standing orders or DD can be stopped by your bank, if they're being awkward then put it in writing and hand it to a personal banker at your local branch.

[mrmarmite]

only other alternative it to wrtie to DCA VERY clearly warning them that they are to stop, should they refuse it will be treated as theft, then complain to bank who can pull money bank

[Dispirited]

He's paying by debit card. Bank said they have no record of a payment agreement so they can't cancel it. (Eh?) Am googling at present, determined to stop this payment.

[djdave]

Get him to cancel the card. And as mrmarmite says, put it in writing (with proof of delivery) to NCO that any attempt to collect will be treated as theft. Give your bank a copy of the letter.

 

[Dispirited]

Fantastic, he's on to it now. Thank you.

[davethorp]

The other option would have been to report the card as being lost to your bank. A few days later a nice shiny new card will arrive with a new card number

[Dispirited]

The other option would have been to report the card as being lost to your bank. A few days later a nice shiny new card will arrive with a new card number

 

 

Done.

 

Son wants this back with the Student Loan Company where it belongs. They've given him a right run-around over the years, losing his paperwork, sending letters to the wrong address, and then slapping charges on him. Very frustrating.