***RBS PPI Claim Long fight but, WON***

[alanalana]

Thank you pinknico:)

 

aa

[RedVixen]

Well Done AA

[alanalana]

Many thanks to you Ref Vixen:)

 

aa

[hellhasnofury]

Hello AA,

 

Now just cause you've have a success, don't you dare leave this forum, you are needed, oh and especially by me:lol:

 

Can you point me to the sstatement regarding the fos and the rbs in their commitment to handle complaints fully before passing it on to the fos:-D

 

Please pretty please:grin:

[bathgatebuyer]

WELL DONE!!!!!!!

 

 

[alanalana]

HHNF working on finding the information for you. do you need an answer in nanoseconds:D or will tomorrow do if I can find it?

 

Bathgatebuyer

 

many thanks for the sentiment all appreciated

 

aa

[hellhasnofury]

HHNF working on finding the information for you. do you need an answer in nanoseconds or will tomorrow do if I can find it?

 

aa

 

Tut Tut AA see already slacking, has the champagne gone to your head already:-D:lol: Would not blame you if it is has. This has been a long slog for you and very well deserved

 

No honestly, there is no rush for this information as long as you do it now.

 

Only joking anytime is great, I do appreciate you looking, I have looked and looked at those links and cannot see it:grin:

[alanalana]

Hello hhnf,

 

not sure if this is it but it is a start. If not I will give it more time tomorrow;)

 

RBS | Complaints procedure

 

Let me know if this is enough:)

 

aa

[hellhasnofury]

Hello hhnf,

 

not sure if this is it but it is a start. If not I will give it more time tomorrow;)

 

RBS | Complaints procedure

 

Let me know if this is enough:)

 

aa

 

Thanks AA,

 

It is something you put on the new links for ppi

 

One bank, RBS/NatWest, has responded to the FOS's approach to the FSA by changing its attitude to dealing with customer complaints about PPI. According to an internal bank memo, dated 22 August, the bank decided "at Group Senior Executive level to reduce the volume of complaints going to FOS" to demonstrate to the FSA and FOS that their concerns have been taken on board.

 

Hope that rings a bell:-D

 

There is no rush for this AA. If and when you get some time:grin:

[alanalana]

Thanks AA,

 

It is something you put on the new links for ppi

 

One bank, RBS/NatWest, has responded to the FOS's approach to the FSA by changing its attitude to dealing with customer complaints about PPI. According to an internal bank memo, dated 22 August, the bank decided "at Group Senior Executive level to reduce the volume of complaints going to FOS" to demonstrate to the FSA and FOS that their concerns have been taken on board.

 

Hope that rings a bell:grin:

 

There is no rush for this AA. If and when you get some time:grin: Today 19:57

On it now hhnf:D

aa

[alanalana]

Hi hhnf found it:D

 

Thanks AA,

 

It is something you put on the new links for ppi

 

One bank, RBS/NatWest, has responded to the FOS's approach to the FSA by changing its attitude to dealing with customer complaints about PPI. According to an internal bank memo, dated 22 August, the bank decided "at Group Senior Executive level to reduce the volume of complaints going to FOS" to demonstrate to the FSA and FOS that their concerns have been taken on board.

 

Hope that rings a bell:grin:

 

There is no rush for this AA. If and when you get some time:grin: Today 19:57

 

On it now hhnf:grin:

 

stay with me on this aa

[alanalana]

One bank, RBS/NatWest, has responded to the FOS's approach to the FSA by changing its attitude to dealing with customer complaints about PPI. According to an internal bank memo, dated 22 August, the bank decided "at Group Senior Executive level to reduce the volume of complaints going to FOS" to demonstrate to the FSA and FOS that their concerns have been taken on board

 

 

the link...

 

BBC NEWS | Business | PPI sales face new restrictions

 

See even through the fog of a celebratory glass of wine I can do it:D:p;):)8)

 

the sunglasses will be for tomorrow then:grin:

aa

Edited October 15, 2008 by alanalana
always bad a spelling and maths and geogrophy and histery etc

[alanalana]

Thanks for Angry Cat for this link from the General forum..

 

 

Bailed-out bank's secret £150k bash | The Sun |News|Sun Money

 

Now does this make your blood boil:mad:

 

It would have been a bigger bash but for my small success a few posts ago:wink:

 

aa

[alanalana]

Hello All,

 

Fos have sent letter of confirmation of offer from RBS enclosing their revised offer. See the FOS does work but takes time:eek:.

 

FOS have given a timeline to expect a response on settlement and if not get back to them to hasten. ( I will keep you posted on this timeline)

 

Information Commissioners Office are also on the move and I expect a response to my complaint by 7 November 08 from my original complaint on 31 March 08. This was the result of a phone call today to the Information Commissioners Office. I got their acknowledgement in May.

 

aa

Edited October 30, 2008 by alanalana
spelling

[alanalana]

Hello all,

 

It took a long while but this is the response to my complaint to the Information Commissioners Office.

 

It is my first attempt at photobucket so here's hoping:)

 

http://i435.photobucket.com/albums/qq80/alangles/page1.jpg

 

http://i435.photobucket.com/albums/qq80/alangles/page2amended.jpg

 

http://i435.photobucket.com/albums/qq80/alangles/page3amended.jpg

 

http://i435.photobucket.com/albums/qq80/alangles/notes.jpg

 

No doubt there will be more to come later.

 

aa

[hellhasnofury]

Can't wait for the next installment:-D

[alanalana]

Hello all,

 

further to post 269.

 

Hello all,

 

I have just had a call from the FOS with reference to my claim for 4 mis-sold PPI policies with Direct Line Financial Services going back to 1997. Being dealt with by RBS who legally took them over (it is in one of my earlier posts.

 

I turned down their goodwill offer of £2,600 as they would not offer the 8%. and went to the FOS.

 

RBS (DLFS) have rolled over and capitulated offering a goodwill gesture in excess of £3,800 :grin: without admission of liability. The FOS have stated that this is what they would have been able to ask for. Letter on it's way. I will keep you posted.

 

aa 1 - RBS 0 :grin:

 

aa

 

The Result now reads:

 

aa 2 - RBS 0

 

http://i435.photobucket.com/albums/qq80/alangles/settlementfospage1.jpg

 

http://i435.photobucket.com/albums/qq80/alangles/settlementfospage2.jpg

 

No final figures but have talked to fFOS today who have stated it includes all single premiums incl the interest added (plus 8% Statutory net of tax)

 

Could be a few quid more than the first result. Still waiting for first settlement but according to the FOS such is the flood on the banks they are having trouble coping with staff they have on the retail regulatory issues:eek:

 

aa

[bathgatebuyer]

Well done again! I'm guessing you won't be on their Xmas card list this year?

[alanalana]

Hello BGB,

 

Well done again! I'm guessing you won't be on their Xmas card list this year?

 

Thank you for the well done:)

 

No you are probably very much accurate with that statement and when I get my money back I will not be on their customer list either after 34 years just to make my final point. My monthly call to offer help from my friendly customer advisor has been missing for 11 months now. surprise surprise:eek:

 

aa

[banker_rhymes_with]

Hello aa!

 

Great news!

 

I hope they pay you before Christmas so you can Buy that RBS Fairy I mentioned earlier...i.e. the one with a big Christmas Tree stuck firmly up its bottom!

 

---->

 

Cheers,

BRW

[alanalana]

Hell BRW,

 

Having spoken to the FOS adjudicators (plural) as I am currently dealing with three of them LOL. Oh and the ICO:D

 

They tell me that the banks, due to staff shortages (and RBS are about to be short of another 3,000 by all accounts) the staff that deal with the PPI recoveries issue are behind with their work. So it could be into next year before I see MY money. That is not a problem as I will exceed my agreed overdraft for Christmas and then when the Bill arrives fill in of one of those FOS complaint forms to add another adjudicator to my list of friends. I may not have the complaint upheld but it could cost RBS another £450 fee for the adjudicators time.

 

I do believe I am getting the hang of learning the banking way of dealing with finances.

 

aa

[banker_rhymes_with]

Hello aa!

 

I do believe I am getting the hang of learning the banking way of dealing with finances.

 

Excellent. Study your enemy and learn their ways, but don't do what they do, or that would make you dishonest!

 

 

Cheers,

BRW

[alanalana]

Hello all,

 

Latest update on my complaints to the FOS.

 

RBS do not want to give me my money back quick time.

 

latest email from FOS yesterday......

 

Your settlement form was sent to RBS on 25 November 2008.

Normally we expect it to take a month to be completed. However RBS have advised it is taking them 9 to 12 weeks to complete payments.

In addition with the holiday season approaching delays are I am afraid inevitable.

In the circumstances your payment is likely to be made some time in the New Year.

There is little we can do under our rules to ask for payments to be made more quickly

Sorry to advise this is the situation.

 

aa

[banker_rhymes_with]

Hello aa!

 

The bankers never had any problem handing out money fast when it suited them. Say, when getting people into Debt in the first place and selling mega profit PPI at the same time to help them enjoy even deeper levels of Debt!

 

So, why they need to take 12+ Weeks to re-pay something they mis-sold in the first place is just another good slap in the face for the Consumer. FOS won't push, because we all know who FOS likes best.

 

Maybe it's time to put some pressure on?

 

For example, tell them if they Pay what FOS suggests within the next 14 days, then you'll leave it at that. Have a nice Christmas.

 

However, if no Pay within 14 Days, then you will be going to Court to claim Contractual Interest in addition to the 8% FOS are suggesting.

 

Make it clear it's up to them, but getting a move on would be tidy when considering the bank's position.

 

I have absolutely no idea what that means, but bankers often mention that the bank needs a tidy position. Seems only polite to use the same meaningless banking expressions when writing to a banker.

 

Cheers,

BRW

[alanalana]

Hello BRW,

 

H

ello aa!

 

The bankers never had any problem handing out money fast when it suited them. Say, when getting people into Debt in the first place and selling mega profit PPI at the same time to help them enjoy even deeper levels of Debt!

 

So, why they need to take 12+ Weeks to re-pay something they mis-sold in the first place is just another good slap in the face for the Consumer. FOS won't push, because we all know who FOS likes best.

 

Maybe it's time to put some pressure on?

 

For example, tell them if they Pay what FOS suggests within the next 14 days, then you'll leave it at that. Have a nice Christmas.

 

However, if no Pay within 14 Days, then you will be going to Court to claim Contractual Interest in addition to the 8% FOS are suggesting.

 

Make it clear it's up to them, but getting a move on would be tidy when considering the bank's position.

 

I have absolutely no idea what that means, but bankers often mention that the bank needs a tidy position. Seems only polite to use the same meaningless banking expressions when writing to a banker.

 

Cheers,

BRW

 

I will make an approach tomorrow but by phone directly to the Retail Regulatory Risk person and explain that they are Taking the P*** after all this time. My complaint submitted in Jan 2008 is still not resolved and insist that they take immediate action to resolve my complaint Before I escalate matters to a higher level within FOS, Information Commissioners Office, OFT, BBA and of course the FSA and County Court if that is necessary. Another complaint means another £450.00 fe for the FOS to look at it.

 

aa

Edited December 9, 2008 by alanalana