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    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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FSA To Review Waiver


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Great start kog! :D

 

A suggestion from me: 2nd highwayman (with gun more obvious), called 'FSA/FOS/OFT', with 'Consumer Champions' written on the toothless donkey; saying 'Don't worry madam, I'm right behind you' ?

 

If we can find a cartoonist among our number who can help kog bring this to life that would be great! I could also help with any DTP/Photoshop work, or putting comic speech bubbles and text into the cartoon (I have special software for that!); and generally cleaning up the background etc. (I can design and do layout pretty professionally, but can't draw to save my life, I'm afraid!) :roll:

 

Anyone?

  • 04/04/07 - £104 exit fee refund - Portman BS
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I'm limited on where I can put things without making it too cluttered.

I just had an Idea - that the FSA highway man can carrying a flag and on it I can put what you have suggested in your post.

 

The image says a lot now - the bank on a high horse looking confident, big nose to sniff out the money. We have the FSA highway man on his toothless donkey, looking stupid and useless, with the FSA man holding a joke gun totally unprepared and out of his depth and offering to help the bank not the elderly woman.

 

What I need is a reply from the bank man which makes it a little more clear that its he who the help is being offered.

The Waiver is an FSA Conspiracy with the banks against the consumer - Complain to your MP and the FSA about their shameful act!

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The toothless donkey of government consumer protection - I like that :D

 

I think he should be offering to help the woman myself, but it's your call - my point being that that's what he's supposed to do (I'm sure they haven't deliberately set out to help the banks), but ends up helping the banks indirectly anyway! This ties in better with the idea of the toothless donkey...

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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I am helping a best mate, who filed a claim under MCOL, nearly a month ago. I have contacted Northampton and they have said that her case is proceeding as normal. Given all the lastest news on this web site though, I am expecting to hear that our local court will grant a stay on her case. I am gutted, it took her weeks to save the money for the court costs and now she has to potentially wait 3 year..? Scandalous - I used the comparison that Trading Standards would not allow an unscrupulous car dealer to carry on trading un road-worthy cars, they would shut them down, so why are these banks allowed to carry on illegally charging customers, without any censorship?? I have a court letter here stating quite clearly in black and white, that my claim against Lloyds TSB was settled as "the defendant agrees that the facts stated in the original claim are true" - my original claim being that they had unlawfully charged me penalty charges on my bank account. They must have admitted in writing to claimants hundreds of times over that these charges are unlawful - why can't we use this??

 

Anyway, we have sent off the template letter to our local MP, lets try and get something to happen.

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Determined dsamsel - that's great thanks! Could you please also list your MP here too? Ta!

 

Mac

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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About sending letters to MPs....if you ask your MP to bring the matter to a Minister (prime or otherwise) on your behalf, they are legally bound to do so. You can send letters to the Minsiter in question yourself but unless you are their constituent they don't have to do anything about it if they are busy/disinterested etc.

 

So, I suggest we add into the letter to our MPs that they bring this issue to the attention of Gordon Brown and the Treasury Minister on our behalf. That way we know that our MPs are hitting the targets.

 

And Gordon has had to cancel his holiday anyway cos of FMD so we know he's in the office this weekend....!

Donation made 12/02/07 just cos being here is the best displacement activity I've had in years

 

 

The most useful post on the whole CAG site - find what you are looking for A-Z! http://www.consumeractiongroup.co.uk/forum/welcome-consumer-forums/69359-cant-find-what-youre.html

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sent mine to Angela Smith yesterday

 

also had letter from Southend court to stay that all cases are being stayed pending the decision on the test case, and due to the vast amounts of claims at this court, official orders have been delayed in being sent out and will be with us all within the next couple of weeks.

 

This is SOOOOOO unfair, how can judge decide to put a blanket stay on all claims, it is sooooooo frustrating that even though the banks have abused the system and peed off judges, the judges are paying right into their hands.

 

I will be asking for the stay to be lifted, however, is the judge likely to do it, when it was his decision to put the stay there in the first place.

Rant over, going back outside to enjoy the british weather (only good thing at the moment that is british, coz the banks and judges certainly arent).

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About sending letters to MPs....if you ask your MP to bring the matter to a Minister (prime or otherwise) on your behalf, they are legally bound to do so.

 

My MP is the current cabinet Justice Minister and as he is in charge of the courts, it might be an idea to write to him?

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tifo - I'd certainly write to him, but in his capacity as an MP, not a Dept. Of Justice Minister. As such, he is likely to be be extremely wary of doing anything that might be perceived as trying to influence the Judiciary.

 

But he's still your MP!

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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In the abscence of anything else, have a look at this letter to your MP. Please let me have any comments and any way of improving it.

Thanks.

 

The link to the MP is here ( thanks davebeek)

WriteToThem.com - Email or fax your Councillor, MP, MEP, MSP or Welsh, NI, London Assembly Member for free

 

 

 

 

 

 

Mr xxxxxxxx MP

xxxxxxx

xxxxxxx

xxxxxxxxxx

 

 

1 August 2007

 

 

Dear Mr xxxxx,

 

I am one of your constituents in Anytown. I write to you in the hope you can help me in my plight with the bank and in particular the FSA.

 

You may be aware that on 27 July 2007, the OFT commenced litigation proceedings against the big seven banks to try and establish once and for all as to whether these overdraft fees are actually unlawful.

 

Whilst we agree with this course of action, the FSA has waived the regulation that enforces the banks to process claims of this nature until the outcome of this hearing.

This means that any claims going through the banks now for reclaiming charges (sometimes in their thousands) are put on hold and will not be processed for what could take up to two years if any appeals are allowed.

 

The FSA has also allowed the banks to apply for a stay in all court proceedings of this nature until the case has finished. The Banks are now to apply to the Master of Rolls to issue a blanket stay on all court hearings.

 

This is a ridiculous situation for all local people who are in the process of reclaiming charges. And, just to rub salt in the wounds, they have allowed the banks to keep on charging!!!

 

The majority of the people I have spoken to ( including myself) were not able to afford the court fees to take the claim to the next step. They have had to save every spare penny to raise the £120.00 needed so they could take the bank to court. In some cases where the claim was over £5000.00 they have had to stump up £250.00, something which was very, very hard for these people to find, considering it was the high cost of these charges that have put them in this position. Some even took out short term loans so they could take the bank to court to try and recoup some of these charges. They are now left with no claim, no compensation and hundreds of pounds out of pocket.

Although there may be a slim chance of them being able to recoup some of the court costs, the issue is that they should be allowed to continue with this claim and get their charges back, as have thousands of consumers all over the country.

 

To allow the banks to still charge and not allow the consumer the right to reclaim is against everything the FSA and the OFT and the FOS are supposed to stand for.

 

The OFT web site states :

 

The OFT is responsible for making markets work well for consumers. We achieve this by promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive

 

The FSA website states :

 

We have a wide range of rule-making, investigatory and enforcement powers to enable us to meet four statutory objectives summarised as one overall aim: to promote efficient, orderly and fair markets and to help retail consumers achieve a fair deal

 

The FOS Website states;

 

So when we look at a complaint, we give both sides a fair hearing.

 

Protecting consumer interests? - help retail consumers achieve a fair deal? Give BOTH sides a fair hearing? One word that appears in all of their statements is FAIR. How is this fair?

 

How can they be protecting the consumer interest by stopping them reclaiming what is rightfully theirs and still allowing the banks to charge these ridiculously high penalty charges.?

 

I understand that the banks disagree they are unlawful, so why have they kept paying out to consumers at the rate of around £500 million in the last 12 months? This alone should tell the FSA that the consumer has to keep claiming against the banks.

 

This situation alone will save the banks hundreds of millions of pounds, firstly through not paying out claims, not having to pay legal fees and more importantly, due to the Limitation Act 1980, the longer this case goes on the more they will save under the 6 yr rule of the above Act.

 

So, whilst this will save the banks money, the consumer goes further and further into debt by having charges still applied.

 

This is just the tip of the iceberg Mr xxxxx, I am sure there are many more people out there that will be destined for financial hardship as a result of this legislation. Not to mention the hundreds of thousands of consumers all over the country who have started their claims and some may also be made bankrupt by allowing the banks to still charge. All this caused by a regulator who is supposed to have the consumer in their best interest.

 

I would like to see how they explain that this benefits them. The problem with all this is, it was all done behind closed doors for months without anyone knowing except the banks, the FSA , the OFT and the FOS, and then, without a care in the world for consumers or anyone else, put into practice. The nice little arrangement that the banks had already sorted with the FSA, the OFT and the FOS, the three regulators set up to protect the public. Mr xxxxxx, someone is having a laugh at your constituents’ expense and it is not the slightest bit funny for us.

 

I also understand that It could also interfere with our rights under the European Convention on Human Rights directly and as enacted in the Human Rights Act 1998.

 

Art.6 1. of the Convention provides that “ In the determination of his civil rights … everyone is entitled to a fair and public hearing within a reasonable time.”

 

It is unreasonable to allow an indeterminate stay which depends on some litigation unconnected to the instant case, between other parties who have no relation to the parties in the instant case.

It is not clear that the matter will be heard as predicted and in the event that it does go to trial, there could then be appeals and subsequent appeals so that the matter might become protracted and even last as long as 3 years or more – from the date of the commencement of trial.

 

I sincerely hope that you can help us in getting the FSA to revoke this unfair and biased legislation and allow the consumer to continue to fight for what is rightfully theirs.

 

I thank you for you time.

 

 

 

To long to email to MP @ houses of parliment. limit of 4000 characters. This includes spaces, paragraph spacing your details on top of Official message form. I edited it to fit and lost quite a bit including all of human rights section. I have also copied and altered with my personal story to send snail mail or deliver by hand to Constituancy Office on Monday.

=======================================================================================================

[sIGPIC][/sIGPIC]

 

 

 

Halifax Won £1180.00

NatWest Won £876.00

Halifax 2 N1 submitted 20/07/07 stayed 24/08/07 N244 Application filed 31/08/07 hearing set for 12/11/07 rescheduled for 29/01/2008. Application dismissed stay still in place.

Charity Group £200 compo for lost passport.

HM revenue & Customs; demand for WTC overpayment £632.12. Disputed, their error. Did not have to repay.

All opinions expressed are my own and have no legal standing and no connection to CAG

 

All errors/typos etc are not my fault the blame lies with the spelling gremlins

 

<<<<<< If any of this has been helpful, PLEASE click my scales

 

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stondecroze - use this edited version I created, which is shorter and passes through OK.

 

Mac

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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stondecroze - use this edited version I created, which is shorter and passes through OK.

 

Mac

 

 

 

Thanks Mac, but I have already emailed and will follow up with letter on Monday

=======================================================================================================

[sIGPIC][/sIGPIC]

 

 

 

Halifax Won £1180.00

NatWest Won £876.00

Halifax 2 N1 submitted 20/07/07 stayed 24/08/07 N244 Application filed 31/08/07 hearing set for 12/11/07 rescheduled for 29/01/2008. Application dismissed stay still in place.

Charity Group £200 compo for lost passport.

HM revenue & Customs; demand for WTC overpayment £632.12. Disputed, their error. Did not have to repay.

All opinions expressed are my own and have no legal standing and no connection to CAG

 

All errors/typos etc are not my fault the blame lies with the spelling gremlins

 

<<<<<< If any of this has been helpful, PLEASE click my scales

 

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Somefriendly - why don't you modify this template? It's just as valid a complaint to the FSA or OFT as it is to a political representative. J.barton1 modified it for that purpose I believe.

 

And while you're at it, why not drop a copy to your MP here too and have it recorderd here?

 

Thanks

Mac :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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please remove - duplicate post

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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A reminder to all posters - How to send our complaint letter to your Representative

 

 

  • You may also use it, should you so wish, to send to the FOS, FSA, OFT, your MEP, the press/media, or anyone else who you think will be able to raise the profile of the issue. Modify it yourself as necessary. We're not going to spoon-feed you! :p

 

  • Once you've created your masterpiece, if it's intended for a Political representative, we suggest that you use the link at the bottom of the template; repeated here. This excellent site will find your representative if you don't know him/her, give you space to compose your letter (copy/paste in our case!), check it and send it all from the same site!

 

  • Once you've sent your letter (Westminster MPs only), please let us know which one you sent it to here, so we can check it off - we're aiming to send to every Westminster MP and this will help us know where we are.

 

Thanks for your support!

Mac :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Thanks and well researched dj59 - Folks, these are our Prime Target MPs! - we want to get every MP of course, but these people have already shown an interest in related issues and are therefore more likely to help us raise the profile of our complaint!

 

Download the spreadsheet and see if your MP's in there!

 

I'll filter them into the existing worksheet too.

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Thanks again DJ! :D

  • 04/04/07 - £104 exit fee refund - Portman BS
  • Halifax Current a/c 20yr (closed) - in progress - all 20 years statements recovered!
  • Halifax Platinum Card 15 yr - Court Action Commenced - all 15 years statements recovered!
  • A&L Current a/c - You're next..

Write to your MP and

COMPLAIN about the ANTI-CONSUMER way in which the OFT Test Case is being handled!

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Hi Everyone,

 

What about putting a piece in the letter about the people who are receiving benefits and have had them taken to pay their bank charges.

Are they going to go on loosing their benefits in charges whilst this is sorted out ?

 

JB

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