Eyespy Vs Abbey

[eyespy]

I too am with the dreaded Abbey. Incurred further charges on Wednesday.

Im so furious with them now.

 

I had just last month destroyed most of my statements, so when I heard about this site I was so pleased to see I can get back copy statements done.

 

Telephoned this morning and asked for statements, felt nervous, was told (very matter of fact) that I can have the last years sent to me for free. If I needed more I can pay A fee of 10.00 GBP and have what I wanted.

 

I ordered my freebies (coz Im skint) and she said they will be here in 7-10 days.

 

I have made notes of the converstation I had with them.

 

Shall I wait for these to come first then ask for the previous 5 years?

Will you wonderful people have the patience to help me throught this?

Administration and organisation are not my strongest skills. I have started a file, where to keep it? I think under my keyboard, because I am determined to get my money back and I see myself doing many (fun) hours of research here.

Just read the Whizzkids account from start to wonderful finish, brilliant.

 

Any help appreciated, its taken me hours to find how to post a thread, I think my account hadn't activated or something?

 

kind regards Eileen

[mahala]

rather than asking the bank for duplicate statements for the last 5 eyars, you'd be better off submitting the DPA request, and paying the £10 fee for that.

 

The DPA request puts you on a legal footing, they have to comply within the 40 days. If you request copy statements, they can take their own sweet time about it.

 

I'd suggest having a good read of the FAQ and the Step-by-Step guide before you go any further - it will answer most of the questions you'll come up with at this stage.

 

Good luck

[Don Quioxte]

Welcome and welcome again..

 

good to see you have been readin - tis the best form of research on here!! And the Whizz case is a very good example to us all.

 

Bear in mind the FAQs and the guidance notes, as well as getting used to the templates in the library and what they all mean - you will find a lot of other helpful threads both within the abbey forum and of course elsewhere.

 

Good for getting the intitial batch of statements - try and get hold of the rest ASAP. Note, there is nothing to stop you embarking upon a claim based upon the first amoutn you calculate from the 1 year statements, whilst you await the remainder.. as long as you do not settle in full and final agreement should you be offered anything in response to the initial claim..

 

but read around a bit more and use the fantastic resources that are available to you.

 

Keep your file ON the computer - not under the keyboard - copy all your letters and correspondance to a dedicated file on your computer - and of course keep copies of all paper corresppondance from the bank..

[eyespy]

Hi Again

 

thanks to mahala & Don Quioxte for my welcome and the advice given.

printed off all the info in the step by step guide, will digest and aim to get my DPA request in ASAP for the 5 years statements I do not have at home.

 

opened the Natwest step account (advice found on this site) and I am awaiting to see if my online application to First Direct has been accepted. I hope these banks don't all conspire against us and stop us from getting another bank account.

 

can someone tell me, if and when abbey start to get unfriendly with me, ha, will they give me notice to close my account. I have a £1500 overdraft and worry that they may demand immediate repayment of this. What with the charges they have just taken from me and twin teenage daughters 16th birthday next week, I shall be pretty poor again next month.

 

oh by the way how do you put your statistics on the bottom of your posts ie the amount you are claiming for and who with etc. Im not used to this forum lark, please bear with me.

 

eileen

[lisamellor]

hi epespy!!

 

welcome to the forum.

 

*i found that i received a letter from abbey saying that they "may decide to close the account if they feel the relationship with me has broken down"

 

when you put in a request for back statements giving them 40 days, they usually send you a letter saying that it has been archived and does not come under the dpa so you will need to pay extra for copies of them.

 

that is when you send the letter giving them 7 more days.

 

they usually reply with the above* but says also that only if it goes to court.

 

once you have your parachute accounts up and running which you do have with the natwest ? then maybe making sure you have money going in that account in case they try to take your overdraft off you at short notice.

 

now i was wondering how everyone has that thing at the bottom of each post they do, saying where they are upto, so ill be looking at posts to see if anyone dilvulges the info.

 

good luck lisaxx

[NeilP]

The bits at the bottom are your signature and created in 'User CP' (User Control Panel).

 

Welcome Eyespy, keep us posted with things as they develop. We are all here to help one another.

[andtroy]

Hi

 

Welcome to the forum I'm on page two at the mo under "Hello All" read through my thread as it will give you anwers to some of your queations like how to add things to the bottom( don't worry I asked the same thing ), to make it easier for you it's the top window and you click on usercp then click edit signature and away you go.

 

I would like to reiterate don and lisa advice and that read as much as you can I've only been on here 2-3 weeks and feel really confident with what I'm doing as you will be as well

 

So good luck and you are in the right place there's loads of friendly people here who are in the same boat as you, that is we're screwing the banks.

 

Andy

[eyespy]

Yeaheyhey

 

thanks for all the posts guys - feeling that support already.

 

will keep you all posted with my abbey drama.

 

speak soon Eileen

[eyespy]

Hi all

 

awoke this morning dreaming about my pending correspondance with abbey.

 

jumping on pc whenever I can, this site is just amazing.

 

Im giving myself the weekend off and will get back to you all bright as a button on Monday.

 

have a great weekend everyone.

 

Eileen

[eyespy]

See I can't keep off here, no sun so Im back in from the garden.

 

Forgot to say I have applied for parachute accounts at Natwest and A&L.

Just got this from A&L this morning::grin:

 

 

Thank you for applying for an Alliance & Leicester Premier Direct Current

Account.

 

I am sorry, but we are unable to offer you a Premier Direct Current

Account at this time. We would, however, like to offer you a Current

Account, with all the benefits of a cheque book and Visa Electron card

which you can use at any cash machine in the UK.

 

Your agreement papers will be sent to you within the next available first

class post. Once you have checked and signed your agreement papers please

return them to us in the prepaid envelope provided.

 

This message is for information only; there is no facility to reply to

this message directly by email.

 

 

Claire Tomlinson

Senior Manager - Current Accounts Direct

[LondonPam]

Well done Eileen, you've started the process, let battle commence!

Nice signature by the way lol

[give_me_it_back]

Hi Eileen, and welcome! Just one little point... I wouldn't be at all bothered about A+L turning you down - they are about to be bought by Abbey! Steer clear!

[eyespy]

Hi LondonPam & give me it back

 

thanks for messages.

Oh I didn't realise about the A&L being taken over by the abbey grabbey.

I just need to get another account!

HAve you any advice on who may give me an account and honour my 1500 GBP overdraft. (My pound sign is not working on my keyboard).

 

I shall be sending my DPA application for my previous 5 years statements on Monday, then I shall be looking for a little hand holding from everyone when it gets to the court stage.

I am telling friends and well, everyone I know about reclaiming the monies that have been taken from us all. I wonder if the whole banking system will eventually crumble under the strain?

 

speak soon comrades Eileen:rolleyes:

[give_me_it_back]

If you have a look on Moneysupermarket site, it allows you to put in what is important to you (eg overdraft facility etc) and compare who is best for you.

 

I'm now looking at Nat West.

[eyespy]

Hey GMIB

 

thanks for the info on bank choice Ill look a that tomorrow. its amazing how many hours you can spend on this site.

 

just like to say :o CONGRATULATIONS:o

 

to NeilP

 

excellent result, also thanks for taking the time away from your own troubles to answer me.

[eyespy]

Hi All

 

Sent my Data Protection Act letter to the Abbey today requesting my last 5 years statements.

 

Opened up another bank account with First Direct who are offering me an 800 GBP o/draft instantly.

As soon as my salary goes in I get a 50 GBP new customer reward! NICE!!

 

I shall be tranferring all my banking transactions over to them and will leave my Abbey account open. My overdraft at the Abbey is 1500 GBP (sorry pound sign not working on me keyboard) so if they force me to close my Abbey account I shall offer them 20 GBP a month to repay this. Do you think they will go for that?

 

Used the Excel spreadsheet from Vampiress to log all the charges I know of so far.

 

Will let you know how I get on. Can I change the title to my posts or does that create a new thread? Sorry bit dim on the forum rules.

[Bookworm]

No, it doesn't create a new thread, but you can't change the title yourself. If you tell me what you want it changed to, (as long as it's not rude!!!lol) I'll do it for you.

[eyespy]

Battle begins!

[eyespy]

Bookworm

thanks, so glad u are out there. DId you see I had changes my title on last post?

Im concerned that if I keep the been reading site for two days title how will people know that I need help?

 

can u explain simply for me, DOH im not with it tonight.

[Bookworm]

You can change the title of each post (look above), but you can't change the title of your thread. For that, you need a mod.

 

We normally advise a simple title you can keep throughout, like eyespy v evil bank, kind of thing.

 

If you need help, all you have to do is post a new post on your thread, doesn't even need a title, just click "post reply", and type your query/update.

 

Next time s/one clicks "new posts" in the blue bar up there, all the new posts come up in their threads. Or, if it's of special interest to 1 person, they would have subscribed to your thread, (like I did for yours earlier), so that when you posted, a notification came up to tell me there was a new post on your thread, you see? I have a few subcribed threads, about cases I'm following from close up, so as soon as s/one posts in that thread, I can check it out.

 

If we're very busy, sometimes, your post will not get noticed in the deluge of new posts. If you haven't had an answer after a few hours, or the next day if not urgent, post a reply again, saying "bump" or "help" or "anyone?" or anything you like, it will then bring your thread back up to the top of the new posts.

 

So now, all you have to do is tell me what title you want!

[eyespy]

Hi Bookworm

 

thanks for the info, I have just heard that Im looking to be made redundant!! **** so its a little hectic for me at the moment.

 

Ill stick with my original thread title. thanks.

 

I have sent my DPA request for my 5 years statements and will keep you all informed with my claim.

[give_me_it_back]

Sorry to hear that Eileen. Good luck in finding a new job.

[eyespy]

Hi

 

Thought I'd keep you all updated with my claim.

 

I have just spent 40 minutes on the telephone to Abbey with no results.

 

There will be a further 110 pounds charges to be taken from my account on SATURDAY 22 JULY my salary goes in on the Monday 24th July.

I ask if they can help me out, a nice female says we can up your overdraft to cover it, but after checking Im informed that Im at my maximum overdraft limit.

I knew that already.

So she says don't worry Ill put you onto debt management, they will help you.

 

I ask debt management if they can take out charges on Monday, very rude woman says NO, ill tranfer you back to telephone banking!!

I did't even get time to ask her name.

 

Back to tel banking, I ask (very friendly) Indian operator if they have any indication on my account history of my Data Protection Act request for 6 years statments, he said no but give me an alternative number to ring. No reply on number given.

 

Rang telephone banking again spoke to second very polite Indian guy, he said I need to speak to the Duplication Statements Department on 01274 369246

Number constantly engaged!!

 

DOES ANYONE HAVE AN EMAIL ADDRESS FOR THE STATEMENT DUPLICATION DEPARTMENT? OR IS THERE A NUMBER FOR THE MICROFILM RECORDS DEPARTMENT?

 

MANY THANKS EILEEN

 

Oh by the way looking at the few old statement I have at home I have noticed that my charges always used to come out of my account on the 24th of each month. Then they were changed to the 22nd, my pay goes in on the 24th!!!

Have they done this deliberatly? Is the 22nd the standard charges day for all Abbey customers?

[eyespy]

To Give me it back.

thanks for the message.

 

Im having a run of it, on the final 10 mins of the England game on Saturday my 10 year old son crashed his bike into husbands parked car. So it was up to A&E to get his leg steri-stripped back together and bandaged. Had to watch final of game with the A&E team before the doctor would look at it. LOL

 

Then last night my twin 16 year old daughters rang from their first ever trip away from home, (staying at a youth hostel in Wales) to say they had missed the last train home!!!! AAAAAAARGH THE STRESSSSS.

 

Eileen

[noobrider]

I'm absolutely convinced abbey time their charges to the most inconvenient day. I had a joint account where my wage went in on the 30/31st of the month and my charges were timed to come out on the 27th however my wifes single account had her charges come out on the 24th again to coincide with the fact she was paid on the 27th of the month. So it doesn't appear as if there is a standard charges day other than 3 days before you get paid.