Dispute with removals firm

[Candygirl 06]

Late Feb I enquired about storing furniture

with a local removals firm.

The storeman quoted a figure of £86.91.

This was for 2 containers per month,

1 month to be paid in advance, inclusive

of V.A.T.

However, the director required an immediate

payment of £60.00, which I paid and

obtained a receipt for.

At the same time,I was given a copy letter

confirming my bank details, which he had

requested,and the amount to be debited

each month.

As far as I was aware,the payments were

to be made via S/O, which was the agreement,

but this sounds more like a D/D

 

He is now refusing me access to my property on the

basis that there are arrears on the account.

He is now requesting 50% of the outstanding

balance, before he will allow access.

What are my rights on this ?

What if he has set up a DD instead of a S/O,

and arrears have accumulated as a result, does

this mean he has the right to deny me access ?

How best do I resolve this ?

The thing is, the letter confirming he has my bank

details, he is denying knowledge of, and the copy

I was provided with is in the container! HELP!

Also he is now requesting payment of £26.91,

outstanding from Feb ??

 

Any help appreciated

[StormWarrior]

Do you owe him the money, if so then sooner or later you will prob have to pay.

 

The DD or Standing order bit shouldn't make any difference.

I don't think that he can continue to deny access unless it was in the contract, and even then it's a bit iffy.

 

How can there be

£26.91, outstanding from Feb

if you only started in late feb and paid first month in advance?

[Candygirl 06]

 

The DD or Standing order bit shouldn't make any difference.

I don't think that he can continue to deny access unless it was in the contract, and even then it's a bit iffy.

 

Ahhh, but it DOES make a difference, because he has set up

a D/D inadvertently, not collected the funds as he agreed to,

(£86.48 per month, first payment due 20th March, and every

month thereafter). It ALSO means there is an outstanding

balance on the account of £XXXXX, due to HIS error, for which

he is denying ME access.

That is the POINT I am making here.

 

Quote:

Do you owe him the money, if so then sooner or later you

will prob have to pay.

 

Whether the balance is outstanding is NOT the issue here.

 

How can there be

Quote:

£26.91, outstanding from Feb

if you only started in late feb and paid first month in advance?

 

 

My furniture was taken into storage on 22/02/07.

If you read my post correctly I was given two figures

of what the cost would be.

The first was the storeman, who quoted £86.91 to bring

the furniture into store (this was the month in advance)

The second figure was the director, who required a payment

of £60.00 to bring the furniture into store.

At no point in the conversation did he mention anything

about the other £26.91, and NOR has he ever contacted

me about the outstanding balance.

[StormWarrior]

ahh, got you now.

 

Did you get a contract? That should set out the charges.

If your luck is like mine, the contract will be in the storage as well

[Candygirl 06]

I am just wondering whether the

company has gone into liquidation

since the furniture side of the business

has shut down.

This is due to "increase in competition"

according to the director, though

they have been struggling for the

last 3 years

[Candygirl 06]

Further to my original post, I have now

been to the C.A.B and they advised to

send a recorded delivery letter to the

director of the storage company, stating:

 

Dear Sir,

At the start of our contract you took

my bank details in order to set up a S/O

for my monthly payments.

You appear to have failed to do this as I

have had no deductions from my bank account.

Please rectify this situation as quickly as

possible.

My contract with you states that I am

allowed access to my belongings at anytime.

By denying this access you are breaking

our contract.

I have been to the Citizens Advice Bureau

about this and they will assist me to take

further action if you do not co-operate.

I have read in the paper that your company

is in financial difficulties, if this is true, are

my belongings safe with you

Yours faithfully

 

Any comments regarding the contents

of this letter, before I send it would be

appreciated

[gizmo111]

Further to my original post, I have now

been to the C.A.B and they advised to

send a recorded delivery letter to the

director of the storage company, stating:

 

Dear Sir,

At the start of our contract you took

my bank details in order to set up a S/O

for my monthly payments.

You appear to have failed to do this as I

have had no deductions from my bank account.

Please rectify this situation as quickly as

possible.

 

Did you not check your bank account? You have a duty as well to pay - you cannot blame the other side.

My contract with you states that I am

allowed access to my belongings at anytime.

By denying this access you are breaking

our contract.

 

Your contract probably says that you will pay the rental monthly in advance also - but you haven't - therefore you have also breached contract.

 

I have been to the Citizens Advice Bureau

about this and they will assist me to take

further action if you do not co-operate.

I have read in the paper that your company

is in financial difficulties, if this is true, are

my belongings safe with you

Yours faithfully

 

Any comments regarding the contents

of this letter, before I send it would be

appreciated

 

My calculations show that you should have paid £526.91 to date - including up to Aug 22 in advance and you have only apid £60 - I would get in touch with storage man and make arrangement to pay the arrears.

[Candygirl 06]

Did you not check your bank account? You have a duty as well to pay - you cannot blame the other side.

 

I have been informed that it was in fact

a D/D that he had set up NOT a S/O,

therefore he was responsible for collecting

the amount on the AGREED date, which

he never.

And yes I did check my bank account

And yes I did contact him regarding the MISSED

payments ALL to no avail