abbey helll please guide me in the right way

[softshane]

HI ALL

 

OK AM WANTING CLAIM ALL BANK CHARGES ROBBING ABBEY (NATIONAL ) HAVE ROBBED ME FOR 6YEARS WISH IT COULD BE MORE AS I HATE THEM SO MUCH AND BEEN WITH THEM AS LEAST 15+YEARS AND HAVE NEVER OFFERD ME ANY THING ONLY A O/D SO IVE STARTED THE BALL rolling by sending a £10 cheque to abbey stating 6years bank charges use the template letter here thanks had a letter a few weeks later saying usal rubbish we are investigating your complaint RUBBISH and so i waited for my six year statements had a letter from abbey saying thanks for your recent enquiry requesting information on bank account also acknowledgement receipe of your £10.00 fee then the letter stats the transactional information remaining on our systems normally covering the LAST FOURTEEN MONTHS WILL BE SENT OU IN THE FORM OF INDIVIUAL DUPLICATE STATEMENTS AND A STUPID SUMMERY OF CHARGES DEBITED FROM YOUR ACCONT BACK TO JANUARY 2004 SO after reading this letter i was so mad i rang them up asked for the person whos name is on the bottom of the letter as says if i have any questions to call the number above on my letter which i did after 30mins on hold i got to speak to someone who was no use what so ever and COULDNT OR WOULDNT HELP ME OR PASS ME ON TO A SUPERVISOR OR MANAGER SO I ENDED PHONE CALL AND RANG AGAIN SPOKE TO ANOTHER PERSON WHOS ENGLISH STUNK TOOK 5MINS JUST FOR HERE TO SPEEL HERE NAME FOR FUTURE COMPLAINT AS THIS TIME AFTER ON HOLD I WAS IN TO 50MINS WHICH IVE GOT TO PAY FOR SO WANTING TO CLAIM THIS PHONE CALL BACK ASWELL AS SHE WAS NO USE AGAIN AND JUST PROMISE ME 6YEARS STATEMENTS WOULD COME THIS WEEK WHICH THEY DID BUT ONLY 14MONTHS SO SOME ONE POINT ME IN THE WAY I NEED TO GO TO CLAIM PHONE CALL BACK THAT WAS A WASTE OF MY TIME AND MONEY MAKE A COMPLAINT ABOUT THE TELEPHONE GIRL THAT I COULDNT UNDERSTAND AND HOW TO GO ABOUT CLAIMING ALL MY CHARGES I GUESS IS A FEW GRAND AND WANT TO BE A RIGHT SOD TO ABBEY AND ADD 8% ON ASWELL ALSO ANY ONE WITH ABBEY ADDRESS THAT MAY GET THINGS MOVING FASTER AS ABBEY FIRST 40DAYS UP IN A WEEK AND OTHERS AT WORK NEVER HAD THIS MUCH TROUBLE I HATE ABBEY

also forgot the statements the gave me for the 14months dont show any charges but got last couple of months statements that have got charges and intrest charges:mad: and do i send letters to my local branch ?

[Guest louis wu]

Shane,

 

Sorry mate, I think I've lost the will to live after that lot:eek:

 

Can I make a small suggestion. Post your story in the Abbey forum, but just include the facts and any questions. Can you also include a couple of full stops please.

 

You will get lots of help and advice, but we all have our issues with the banks, so you don't need to include the rant (It is good to get it off your chest though:)).

 

Best of luck

 

Louis

[Guest ChloeJane]

Hi Softshane,

 

Step 1.

 

Abbey forum - http://www.consumeractiongroup.co.uk/forum/abbey-bank/

 

Click the above link - at the bottom of the page is the button - "new thread". Copy and paste all you have written in there and it will be the right area for help.

 

***Please don't use caps lock though as its soooo hard to read***

 

Step 2.

 

One you have done that try this link here -

 

http://www.consumeractiongroup.co.uk/forum/barclaycard/85351-barclaycard-r-subject-access.html#post811212

 

This will run through the SAR.

 

I can understand you are angry and if you follow the steps and suggestions above it will be a start to get back at abbey for the fees.

 

All the best,

 

CJ

[JOSH_IOU]

Could we have full stops?

[ladybird17]

Phew - please turn off your caps lock, and put some full stops in.

Would like to have helped, but lost the plot about 5 lines in!