Hsbc

[me versus the bank]

Just typed our first letter to HSBC to claim £2,000 charges for last six years but not sent it yet as I am worried that HSBC could

 

a) close our account and ask to have overdraft (authorised) paid back in full straight away (HOwever, the payback of charges if successful would pay the overdraft back, which is the plan anyway)

 

b) ask full repayment of loan with HSBC (never defaulted on this)

 

c)ask for repayment of credit card with HSBC (never defaulted on this)

 

I have also heard that the banks can be spiteful and tamper with your credit history and make hell for the future??.

 

As a precaution have set up a new Premier bank account with Alliance and Leicester and have been credit scored and accepted for that, but it just worries me that HSBC will ask for their loan and credit card back straight away. Have anyone experienced this?

Should I just be bold and put in my claim?? Many thanks

[Rayne]

Hi there and welcome to CAG

 

Sounds to me like you're already on top of things - you've opened a parachute account elsewhere which is always a good plan anyway, even on a first claim.

 

HSBC, as a rule of thumb, don't tend to close accounts if this is your first claim against them. The only "hiccup" I've really experienced with them since claiming was there refusal to accept a payment into the account and then denying all knowledge of the fact...well that, and their bolshy attitude now but you expect that anyway.

 

Good luck with your claim, any question just ask away, we've all been where you are right now and we're all here to help. Have a good read of other threads to bring yourself up to speed on the next stage, and have a click on the user guide in my sig for a step by step.

[me versus the bank]

Brilliant! Thanks for the quick reply! I am going to post my letter recorded delivery tomorrow! Fingers Crossed! Thanks again!

[Rayne]

No probs, and best of luck

[me versus the bank]

Hello again,

did HSBC settle before you had to use the small claims court or did you have to go through proceedings there? Many thanks!

[Rayne]

Once you file with MCOL you'll be dealing with DG, their inhouse solicitors so HSBC will be out of the running pretty much. Any offers you receive will come from them after that point.

 

In my case they offered the full amount just before their deadline to file a further defence with the courts. They have a tendency to do that sort of thing, take it right up to the wire, thereby wasting courts time and resources.

[nettyg]

remember it's your case not the bank's - you're taking them to court and not the other way round. they won't be setting foot in court you'll be paid before that stage although as rayne said, they may take it right to the wire. by that time (if it goes that far even), you'll have a differentattitude towards your claim and you'll be inviting them to join you there for all the messing about they've done lol.

 

good luck

[me versus the bank]

cheers! Thanks for the advice! I have read up on all the steps to follow, sounds straight forward. I suppose you got your claim settled, nettyg,well done!

It's quite addictive reading all the threads on this site! Some wonderful people doing some wonderful work. Thanks again!

[me versus the bank]

Thanks, Rayne! I have now read up more on the process, very useful reading!! not getting much "legitimate" work done today LOL!

[lateralus]

netty got well over 6k back! and lots of others have as well.

it's a bit scary taking on the big boys - but you have lots and lots of support here - so take advantage of it - read all you can on other's threads and ask if you have any questions. they won't bother with any of their other products - it's just the current acct. you are dealing with.

 

i'd say about 95% of the people have to file a claim to get their money back - but, believe me, we have it down to a t - you'll have no problem - just be prepared to wait a little - a little patience - you'll have your money back.

[me versus the bank]

Cheers, for the encouragement. i have been thinking for ages to claim but had to get out of the mindset of feeling like a naughty kid for having gone overdrawn from time to time!! NOw i realise other people are in the same position and it's just not me being ripped of by the bank!!

[lateralus]

lots of peeps in that same boat - this site now has over 140,000 members - you aren't alone!

[Rayne]

I know if it hadn't been for the people here I may well have balked at taking on the big boys and I'm now so glad I've had their support. Best advice I can offer is keep reading up on the next stage, make sure you fully understand what's going to happen next and what their likely responses are going to be, saves any nasty surprises

 

As for feeling bad about the way you managed your account...DON'T!!! The issue here is never about financial mis-management, at least not on the consumers part, it's about the bank taking what isn't lawfully theirs in the first place. The irony is, that in a lot of cases, people wouldn't actually be in as bad a financial state as they are if the banks hadn't gotten greedy and decided to screw people over. (mods, please feel free to edit that last bit and my apologies if you do so, I'm afraid I have a rocket up my **** tonight) The thing is its always the ones who can least afford it who get bent over the bonnet, those on benefits, the elderly, the infirm, etc and the banks couldn't give a flying about circumstances so long as they get their money!!!

 

Sorry, rant over now, I'm going to go and look at Mexico some more...

[me versus the bank]

He he! That made me chuckle, Rayne!

on a more serious note,you are so right, i had exactly those problems with Barclays about 10 years ago (Shame I can't claim for that one now!) They kept slapping on extortionate charges and in the end i had to close the account and take out a very high interest loan with them to pay them back, which took ages!! - (how naive i was then, just took it on the chin, cap in hand!) Fortunately, I am in a better financial position now, but how the banks want us to owe them money! i have just had my details through for my parachute account and although i did stress that i did not want an overdraft except the standard £250 that comes with the account, they have given me a £1,000 overdraft!! Don't want to rely on overdrafts any more! When my settlement comes from HSBC then i am paying off the perpetual overdraft!! Financial freedom at last!!

Cheers for your encouragement! Keep up the good work!

[me versus the bank]

Wow! i've just read the whole long thread of what a woman and her battle against hsbc. i think i would be tempted to take the offer of 85% if that was offered. could save a lot of hassle.is that usually 85% of the original claim plus the 8% interest? At this stage i have just asked for all charges listed. do you add the 8% at the mcol stage? I hand delivered my first letter in the end to my branch. should i contact them and ask if it is being dealt with or just send the LBA anyway when the 14 days are up? grateful for advice. Having nightmares this will drag on for years!!

[lateralus]

yes, you add the 8% when you file the actual claim

handing it in at the branch is ok - but you should ask for a receipt.

so, no other contact needed - 14 days after the prelim - you do the lba.

it just shows that a little patience and you will be successful.

ignore any silly letters from hsbc saying they are looking into it.

figure about 4 months from the very first contact with hsbc to settlement.

look at it this way - a year ago - you probably had no idea you would be getting anything back - so for a little effort and a little time - look what you stand to gain.

[me versus the bank]

Just got my customary letter from uncle Colin today in response to the prelim letter hand delivered to my branch on 3rd May. Surprised Mr Langdale is still around! Thought he may be reeling under the sacks of mail and claiming leave on the grounds of stress! LOL! Anyway, I doubt anything will be offred before 17th May when I will be dispatching my LBA! Reading up on the MCOL procedure as well. NO doubt that will be the next step after LBA.

Anyone know what happened with Tom Brennan and his case? I must admit i was fretting a bit thinking that if Natwest get their smartass lawyers on to the case and somehow wangle it in their favour then all us claimants will be out on our ear!! But hopefully it won't come to that because we are rightfully claiming what;s ours! To justify the "bank robbery"which has been going on surely must be impossible... So i have every faith in getting back the dosh! And yes, I will be making a donation to this site to be sure! Without you guys who have boldly

gone before i would not have the guts to take on the baddie bank in the first place!!

 

cheers one and all!

[me versus the bank]

Just got my customary letter from uncle Colin today in response to the prelim letter hand delivered to my branch on 3rd May. Surprised Mr Langdale is still around! Thought he may be reeling under the sacks of mail and claiming leave on the grounds of stress! LOL! Anyway, I doubt anything will be offred before 17th May when I will be dispatching my LBA! Reading up on the MCOL procedure as well. NO doubt that will be the next step after LBA.

Anyone know what happened with Tom Brennan and his case? I must admit i was fretting a bit thinking that if NatWest get their smartass lawyers on to the case and somehow wangle it in their favour then all us claimants will be out on our ear!! But hopefully it won't come to that because we are rightfully claiming what;s ours! To justify the "bank robbery"which has been going on surely must be impossible... So i have every faith in getting back the dosh! And yes, I will be making a donation to this site to be sure! Without you guys who have boldly

gone before i would not have the guts to take on the baddie bank in the first place!!

 

cheers one and all!

[me versus the bank]

Help! Does anyone know what is happening now following the Lloyds verdict yesterday?? is it business as usual with the claims?? Are we still in with a chance?

[lateralus]

absolutely - just carry on!

[me versus the bank]

thanks lateralus! ! I am having the pleasure of sending the LBA tomorrow! all going to schedule!

[me versus the bank]

Just writing the LBA. Unfortunately the prelim letter i sent was not from this site but from the moneysavingexpert site. So i did not ask for the terms of conditions of the bank account in my first letter. I have therefore amended the LBA paragraph to request it now and if they do not supply it it will be brought to the court's attention bla bla is that OK? Also, the last bit in blue "Furthermore, I shall submit a Consumer Credit Act 1974 complaint to the OFT upon the basis that you have failed to comply with the OFT's direction of 5 April 2006 and are therefore not a 'fit and proper person' to hold a consumer credit licence under the 1974 Act. If you do not understand what this means then seek advice from your legal department".

Is this important to include? If so, if I include it how do you submit a complaint to OFT? ARe people doing this as a matter of course in their claims process? grateful for your help so that i can get this LBA off asap! Cheers,

[lateralus]

the advice is - don't include it unless you actually intend to follow through - so leave it out if you wish.

just follow the lba from the library - you will be fine - doesn't matter what you said in the first letter - you were only asking for your money back - doesn't even matter if the amount changes - so make sure your breakdown is complete and on a spreadsheet (just cover over the 8% column for this letter) nice, neat spredsheet with names of charges as per your statements - (another little thing mse falls short on).

[me versus the bank]

thanks again! i think i am going to make a new spreadsheet to send with the LBA, as the original spreadsheet i just made up myself simply using a column for each year and listing the charges with the dates on each side, totalling each year at the bottom and then an entry for the grand total. I did not name the charges next to each charge. so i am going to redo it following the proper CAG format. Just thinking, as I took the charges from my online statments but did not print them out, now I may not be able to go back as far as i did around the 20th May. Anyway, i will see what happens. Guess i should now print out all those statements in case i ever neeeded them in court!! And thanks again lateralus. You must get fed up with all the questions!

[lateralus]

only the same ones - and yours is different -

try this:INTERNET BANKING WEBSITE: -

HSBC INTERNET BANKING

 

HOW TO OBTAIN YOUR STATEMENTS ON LINE: -

Click on “My Accounts” choose the account that you wish to deal with and then click on “My Statements” this will give you online access to up to 6 years of statements. (Repeat for each account and use a separate spreadsheet for each account).

 

Hint: - Watch out for the moving "Prev" button it is replaced by "Next" which takes you back to where you started

 

and yes, i'd print them off in case you can't get them later - then you'll have them.