Jump to content


  • Tweets

  • Posts

    • Absolutely for the agreement they are referring to.... puts them on notice that this is going to be a uphill fight.   Andy 
    • Particular's of claim for reference only 1. the claim is for the sum of £6163.61due by the defendant under an agreement regulated by the consumer credit act 1974 for hsbc uk bank plc. Account (16 digits) 2. The defendant failed to maintain contractual payments required by the agreement and a default notice was served under s 87(1)  of the consumer credit act 1974 which as not been compiled with. 3. The debt was legally assigned to the Claimant on 23/08/23, notice on which as been given to the defendant.  4. The claim includes statutory interest under S.69 of the county courts act 1984 at a rate of 8% per annum from the date of assignment to the date of issue of these proceedings in the sum of £117.53 the Claimant claims the sum of £6281.14. Suggested defence 1. The Defendant contends the particulars of the claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.3 (3) in relation to any particular allegation to which a specific response has not been made. 2. The claimant has not complied with paragraph 3 of the PAPDC (Pre action protocol) failed to serve a letter of claim pre claim pursuant to PAPDC changes of the 1st of October 2017. It is respectfully requested that the court take this into consideration pursuant 7.1 PAPDC. 3. Paragraph 1 is noted. I have in the past had financial dealings but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification. 4. Paragraph 2 is denied. I have not been served with a default notice pursuant to the consumer credit act 1974. 5. Paragraph 3 is denied. i am unaware of any legal assignment or notice of assignment. A copy of assignment was sent by Overdales solicitors when acknowledgement of receipt of CPR request was received, but this was not the original.   6. Paragraph 4 is denied. Neither the original creditor or the assignee have served notice pursuant to sec86c of the Credit Consumer Act 1974 Notice of Sums in Arrears and therefore prevented from charging interest on debt regulated by the CCA1974. 7. The defendant submitted a request for a copy of the alleged agreement pursuant to s78 CCA 1974. The claimant has acknowledged receipt of request but has failed to comply. The claimant has failed to provide any evidence of balance or Default Notice requested by CPR 31.14 8. It is therefore denied with regards to defendant owing any monies to the claimant. therefore the claimant is put to strict proof to:  a.  Show how the defendant has entered into an agreement with HSBC. b.  Show and evidence the nature of breach and service of a Default notice pursuant to section 87 (1) CCA 1974. c.  Show and quantify how the defendant has reached the amount claimed for. d.  Show how the claimant has the legal right, either under statute or equity  to issue a claim. 8.  As per civil procedure rule 16.5 (4) it is expected claimant prove the allegation that the money is owed. 9.  Until such time the claimant can comply to a section 78 request he is not entitled, while the default continues, to enforce the agreement 10. By reasons of the facts and matters set out above, it is denied that the claimant is entitled to the relief claimed or any relief.     .
    • OK, well rereading the court orders from March, in the cold light of day rather than when knackered late at night, it is quite clear that on 25 June there will only be a preliminary hearing about Laura representing her son.  Nothing more. It's lazy DCBL who haven't read things properly and have stupidly sent their Witness Statement early. Laura & I had already been working on a WS, and here it is.  It needs tweaking now after reading the rubbish that DCBL sent and after all of LFI's comments.  But the "meat" is there. Defendant's WS - version 1.pdf
    • Morning, I purchased a car from Big Motoring World on 10th December 2023 for £14899.00. On the 15th December I had a problem with the auto start stop function of the car in which the car would stop in the middle of the road with a stop start error message. I called the big assist and the car was booked in for February. The BMW was with them for a week and it came back with the auto stop start feature all fine and all error codes cleared on the report from big motoring world. within 5 days I had the same issue. Warning light coming on and the car stopping. I called big assist again and the car was again booked in for an other repair in May. Car was taken back in may, they had the car for a week and returned with the report saying no issue with the auto stop start feature and blamed my driving. Within 5 days of having the car back it broke down again. This time undrivable. I had the rac pick my car up and take to Stephen James BMW for a full diagnostic. The diagnostic came back with the car needing a new fuel system as magnetic swarf was found.  I have sent big motoring world a letter stating all the issues and that under the consumer rights act 2015 I have asked for a replacement vehicle. all reports from Stephen James BMW have been sent over to big motoring world. Big motoring world have come back and said they will respond to my complaint within 14 days for the date of my complaint letter. I am not feeling confident on the response from them, what are my next steps?   Thanks in advance. 
    • That is really good is that a mistake last off "driver doesn't have a licence" I assume that should be keeper? The Court requested me to send the Court and applicant proof of my sons disability from their GP this clearly shows he has Severe Mental Impairement, he is also illiterate.  I naively assumed once the applicant received this that they would drop the claim.  It offends me that Bank has asked the Judge to throw the case out at the preliminary hearing and to make us pay up.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
        • Like
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
        • Like
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

TCB v NatWest


topcatbones
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6522 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi.

 

Unfortunately time was pressing and I did things the wrong way around. I sent the Preliminary Letter, got the standard response so sent the Letter before Action. I was only asking for my charges over the last 9 months to be refunded. I didn't realise you could go back 6 years.

 

Anyway, I got a letter back yesterday stating that the bank would not refund my charges and the initial offer (paltry) still stood.

 

I have today written back to the Customer Relations dept at NatWest and told them that I was not happy with their response and so I have put my claim on hold while I request details of charges for the last 6 years.

 

I am now, today, sending out the DPA letter for information on charges for the last 6 years.

 

I hope this will be ok and that it will not affect my claim.

 

The last letter I had back from the bank was pretty insistent that they would not refund my charges, even though they knew I was going to make a claim.

 

These charges have caused me a lot of problems, especially over the last 9 months due to circumstances beyond my control. If I get them back I can get myself out of debt.

 

I've read other threads and been impressed with the support everyone has given each other and hope I can receive some of the same. This is quite scary.

 

Thanks for listening (reading).

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

Guest Lueeze

Dont worry, When you get you 6 years, send 1 LBA letter again with the new total, then claim in court!

 

Good Luck

 

Lou x

Link to post
Share on other sites

Thanks Lou.

 

DPA letter sent by recorded delivery on 25 May to Natwest.

 

I await their response.

 

Good to hear that my doing things the wrong way round will not affect my claim.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

Had a letter from the famous Mr Higley acknowledging that I was putting my claim on hold while I got hold of details of charges for the last 6 years.

 

In my letter I told Mr Higley that at no time had NatWest ever given me a breakdown of their charges as I had requested.

 

In his reply to me he stated "The bank is under no obligation to explain how its charges are calculated and isn't prepared to enter into any correspondence on the subject. I would just add that the bank is in the process of responding to the OFT statement and further information might become available at that time."

 

How interesting that the bank will not explain their charges. Sounds like they might have something to hide.

 

Has anyone had this comment from the bank before?

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

If they are point blank refusing to say how their charges are calculated then it would look bad in court if they tried to justify their charges were reasonable.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

Link to post
Share on other sites

Well, I have it in writing so it doesn't look good for them.

 

I wonder if this admission will be of any use to anyone else using this forum?

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

Am I jinxed?

 

I sent my DPA request recorded delivery on 25 May. Tried to track delivery but kept getting nothing so rang up the Post Office. It appears they may have lost my letter. I can't claim though until 14 June. Apparently I can't find out if my postal order has been cashed until that date either.

 

To make matters worse, good old Nat West lost my salary cheque I delivered to them, by hand. Consequently, they didn't pay some DD's and charged me for the privilege. This time however, the bank did apologise for their error and, after a duplicate cheque had been paid in, paid the DD's. They wrote to me telling me what they had done and hoped that this resolved the matter. Nothing was said about the charges they had made on my account, even though I had requested them back. I guess they think if they ignore the problem them it will go away.

 

Wrong. They had a letter straight back telling them to sort it out.

 

We'll see what happens. In the meantime I have to wait until 14 June to find out if my letter has turned up.

 

Frustrating or what?

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

Just a quick update on my lost cheque saga.

 

I wrote to Natwest telling them I wanted all my penalties back because they lost the cheque I posted to them (in their own letterbox, but out of hours).

 

Natwest have refused to pay back these penalties because, and I quote, "the letterbox is not an authorised depository".

 

I couldn't get angry because I was laughing so much at just how stupid they make themselves sound. So, these charges will be added on to my claim.

 

I will be writing to the bank, again, to find out exactly how I am to pay a cheque in when I cannot get to the bank during opening hours.

 

They really are driving me up the wall.

 

The Royal Mail have lost my first DPA request, including the Postal Order, so I am now claiming against them. I have now posted another DPA request but handed it in to my local branch and told them to deal with it.

 

Ever get the feeling that things are not going your way?

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

  • 1 month later...

Well, my 40 days are up on Monday 24 July so I rang up the bank to find out whats going on.

 

They have my letter and it is "work in progress". Turns out though that they have been inundated with requests for statements. Go figure.

 

They have been warned though that 40 days are up on Monday and it will be reported if I do not have a reply.

 

I'll keep you posted.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

40 days are up. Nothing received.

 

Letter before Action going in the post tomorrow.

 

They have 7 days to respond. Hopefully they will, just before I go on holiday. Then I can get out my LBA to Mr Higley so I have my reply on my return.

 

Not giving up. I'm gonna get them.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

  • 2 weeks later...

Well, what a surprise. My first SAR request, which I thought was lost, had actually arrived at Natwest. Thank you Post Office for getting a signature.

 

Natwest have now returned my second postal order as they have already received payment from me. Very kind of them. In their letter they stated that my request is being actioned and that the information should be with me shortly.

 

Not good enough. Especially as they had my original letter back in May. They have been threatened with legal action though.

 

Unless I get anything in the post tomorrow morning I am going to leave it until I return from hols in 2 weeks time. Bit of a pain as I wanted to get my LBA in before I go away so that I can sort out Court papers when I get back.

 

Hey ho. It's gonna take longer but I'll get them.

 

Great to see other threads where people have got their money back. I'm a little concerned about this threat of having one big court action to sort it out once and for all. I'm hoping this doesn't happen before I get back what I am due. Although, with the profits that have been announced by some banks this week I don't think the judges will look too favourably towards them (I hope).

 

Good luck to everyone else with their claims. I'm back in 2 weeks after my hols in the Germany Alps.

 

Tony

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

  • 12 years later...

This topic was closed on 11 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

Original Claim (9 months charges) put on hold. 25/5

Data Protection Act 6 Years Statements request sent 26/5 (Sent recorded, Lost! Claimed from Post Office 14/6)

New DPA handed into local branch 14/6

LBA for DPA sent 26 July

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 6522 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...