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    • O/H has had first pfiser covid dose today, DIL had it a week ago  (both patient facing NHS) DIL had the relatively minor sore arm issues for half a day so its ... probably ... not psychosomatic   J&J vaccine coming along. O/AZ is also being made and distributed in India with India selling on to others although significantly, its not approved in the EU or US.   Express and mail (and other usual poopulist/nutter cheerleader rags and web pages ) are spinning conspiracy crap around O/AZ NOT being approved elsewhere ... .. but there is more justification for conspiracy crap around its early approval here it seems to me ..  . and the lack of approval in the US and EU seems unquestionably tied to those (dodgy?) O/AZ test data issues    
    • Just a update:   I received a email today:   Further to our meeting yesterday please find the invitation to a disciplinary meeting as discussed.   It is likely the meeting on Thursday next week will be held online by Zoom or WhatsApp unless you would prefer this in the office. We currently have a procedure where only 4 people are in the office at any one time and this would need to be booked in advance.   Please acknowledge receipt of the email and please advise if you would like a hardcopy of the letter.   The manager explained that they would send a email with all the details, and why I was getting a disciplinary for?   I just hope as I not had this, maybe a written warning? Hence : “ would like a hardcopy of the letter”    what do you think?
    • Thanks for your replies. I tried searching for my post from a while back but could not find it. Yes I believe I did send the statute barred letter a couple of years ago and haven't heard another thing until the letter today. I will send another SB letter to Global Debt Recovery and see what happens. I don't have any credit card numbers/ agreements just debt company reference numbers so not sure if I can send CCA request as well. Thanks Paul 
    • Thanks for your reply. So are the tenancy one of the same thing?  convert-jpg-to-pdf.net_2021-01-21_20-37-05 3.pdf I always thought they were sitting tenants (regulated) because they moved in there in 1984, and it’s a private landlord not a housing association property.   The particulars in the claim are very arguable. The only deterioration was caused by the LL when they attempted to bring the property up to a safe standard.  Parents have maintained the property as far as decoration and basic repairs but nothing structural. Waste is all they left from the works. We have evidence to back this up also.   Will seek further advice, but I asked you kind chaps here just to be sure   Oh just to add, the property as of last month is registered with a fair rent as a regulated tenancy. The solicitor for the LL said the courts would handle the tenancy as if it was a secure tenancy? Which confused me a bit
    • Thanks for your reply. So are the tenancy one of the same thing?  convert-jpg-to-pdf.net_2021-01-21_20-37-05 3.pdf I always thought they were sitting tenants (regulated) because they moved in there in 1984, and it’s a private landlord not a housing association property.   The particulars in the claim are very arguable. The only deterioration was caused by the LL when they attempted to bring the property up to a safe standard.  Parents have maintained the property as far as decoration and basic repairs but nothing structural. Waste is all they left from the works. We have evidence to back this up also.   Will seek further advice, but I asked you kind chaps here just to be sure
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

dvdmonster vs hsbc


Please note that this topic has not had any new posts for the last 5185 days.

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took the dpa letter to the local alliance and leicester yesterday for my wife-no problem.

they accepted it and said yes we know where it should go to here's a receipt-all fine and dandy.

 

right then this should be easy.

 

goto to the local HSBC with my letter(couldn't find details of their dpc so just wrote to hsbc data ptotection commissioner on the envelope)

 

women behind the counter claimed ignorance

 

"never heard of it-i've been working for hsbc for 30 years can't help you."

 

told her they might be called the data protection officer and she decided to have a look on her computer.

 

"sorry we can't accept the letter,the only contact details we have is an email address or fax and we don't have those facilities here"

 

yeah right-so i said could i speak to the manager about this so she wandered off,came back 10 minutes later and said:

 

"he hasn't heard of them either but we'll take the letter and hope it gets to the right department"

 

can i have a receipt for the letter

 

"no"

 

then i can i have your details and the managers details as you have refused to give a receipt the letter

 

wanders off comes back a few minutes later and gets my details and contact number then finally gives me a receipt for the letter.

 

 

now either she didn't have a clue who what why when etc or i get the feeling i was being messed about.

she kept on asking why i wanted it,what was in the envelope etc etc-all to which i replied it was a personal confidential matter.

can i fax the contents,no it contains a letter a cheque i though you said you didn't have fax facilities.

 

i get a horrible feeling i won't be getting this dealt with in 40 days!!

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you have a receipt for the letter, so don't accept any delaying tactics. If is isn't dealt with within 40 days, make a complaint ot the IC.

... a little

Mahala is a powerful thing ...

 

If you like my advice, please click the scales.

All advice is offered informally. If in any doubt, seek professional advice.

Barclays:claiming £908. Defence filed

Simply Be: settled in full

Abbey: Claim issued for DPA compliance order

GE Capital: Claim issued for DPA compliance order

Aktiv Kapital: Failed to comply with CCA disclosure. Debt unenforceable.

If this site has helped you, please make a donation to help keep it going.

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  • 2 weeks later...

may 26th received a reply already and the return of my cheque :D

 

we will forward you copies of the statements etc etc in batches etc etc

 

at the bottom of the letter there was a comment which i belive they have put there to actually justify why they make high charges.

 

"although many of our systems are automated,a "manual intervention" by HSBC staff may be required in a variety of situations including;account opening,dealing with corrspondence or telephone calls,when deposits or withdrawals are made of the counter at our branches and from time to time during account administration."

 

so without me even mentioning making a claim they are saying that i may not relaise how much it costs them-oh dear i suppose i feel sorry for them now and don't think i will continue with my claim!!

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may 26th received a reply already and the return of my cheque :D

 

we will forward you copies of the statements etc etc in batches etc etc

 

at the bottom of the letter there was a comment which i belive they have put there to actually justify why they make high charges.

 

"although many of our systems are automated,a "manual intervention" by HSBC staff may be required in a variety of situations including;account opening,dealing with corrspondence or telephone calls,when deposits or withdrawals are made of the counter at our branches and from time to time during account administration."

 

so without me even mentioning making a claim they are saying that i may not relaise how much it costs them-oh dear i suppose i feel sorry for them now and don't think i will continue with my claim!!

 

 

lol :D , yeah right

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 2 weeks later...
but who did you address the rquest letter to?

a certain person or just the manager

I sent mine to the manager of my local branch. Got his name from the telephone customer service line. If you are calling the service line remember youdon't have to use the 0870 number, but use http://www.saynoto0870.co.uk/ to find the geographic number.

 

Neil.

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and the second request? dont forget, no 8% unless you submit a court claim ;)

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 3 weeks later...

nointch

today was day 15 so ready to raise hell until mr postman arrived.

 

blah blah blah it would be too difficult for us in lost management hours and court case we wish to offer you £1040

 

woohoooo methinks i'll accept hat-i only lost £127 out of it unless i wanna be stubborn.

 

the letter i got to return and accept didn't have the confidentiality clause just a simple i accept.

perhaps they are getting fed up wasting time and just forking out?

 

 

wicked

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nice one there, congratulations

 

(usual , please do survey and possibly donation? ta)

HSBC- £4995, settled payment in full

if you found this post helpful, please click the scales (top right of post), ta ;)

 

if you're not sure what to do?, Read the FAQ's

Unsure about what to claim, or confused about overdraft interest? Charges explanation

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  • 4 months later...
  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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Please note that this topic has not had any new posts for the last 5185 days.

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If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

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