dvdmonster vs hsbc

[thedvdmonster]

i closed my hsbc account about a year or so ago

 

can i claim 6 years from when it was closed or does it have to be 6 years from todays date?

[Guest Lueeze]

from today...

 

Lou xxx

[thedvdmonster]

cheers for the response-time to get em!!

[thedvdmonster]

took the dpa letter to the local alliance and leicester yesterday for my wife-no problem.

they accepted it and said yes we know where it should go to here's a receipt-all fine and dandy.

 

right then this should be easy.

 

goto to the local HSBC with my letter(couldn't find details of their dpc so just wrote to hsbc data ptotection commissioner on the envelope)

 

women behind the counter claimed ignorance

 

"never heard of it-i've been working for hsbc for 30 years can't help you."

 

told her they might be called the data protection officer and she decided to have a look on her computer.

 

"sorry we can't accept the letter,the only contact details we have is an email address or fax and we don't have those facilities here"

 

yeah right-so i said could i speak to the manager about this so she wandered off,came back 10 minutes later and said:

 

"he hasn't heard of them either but we'll take the letter and hope it gets to the right department"

 

can i have a receipt for the letter

 

"no"

 

then i can i have your details and the managers details as you have refused to give a receipt the letter

 

wanders off comes back a few minutes later and gets my details and contact number then finally gives me a receipt for the letter.

 

 

now either she didn't have a clue who what why when etc or i get the feeling i was being messed about.

she kept on asking why i wanted it,what was in the envelope etc etc-all to which i replied it was a personal confidential matter.

can i fax the contents,no it contains a letter a cheque i though you said you didn't have fax facilities.

 

i get a horrible feeling i won't be getting this dealt with in 40 days!!

[mahala]

you have a receipt for the letter, so don't accept any delaying tactics. If is isn't dealt with within 40 days, make a complaint ot the IC.

[thedvdmonster]

may 26th received a reply already and the return of my cheque

 

we will forward you copies of the statements etc etc in batches etc etc

 

at the bottom of the letter there was a comment which i belive they have put there to actually justify why they make high charges.

 

"although many of our systems are automated,a "manual intervention" by HSBC staff may be required in a variety of situations including;account opening,dealing with corrspondence or telephone calls,when deposits or withdrawals are made of the counter at our branches and from time to time during account administration."

 

so without me even mentioning making a claim they are saying that i may not relaise how much it costs them-oh dear i suppose i feel sorry for them now and don't think i will continue with my claim!!

[maverik1979]

may 26th received a reply already and the return of my cheque

 

we will forward you copies of the statements etc etc in batches etc etc

 

at the bottom of the letter there was a comment which i belive they have put there to actually justify why they make high charges.

 

"although many of our systems are automated,a "manual intervention" by HSBC staff may be required in a variety of situations including;account opening,dealing with corrspondence or telephone calls,when deposits or withdrawals are made of the counter at our branches and from time to time during account administration."

 

so without me even mentioning making a claim they are saying that i may not relaise how much it costs them-oh dear i suppose i feel sorry for them now and don't think i will continue with my claim!!

 

 

lol , yeah right

[thedvdmonster]

yay including interest i calculated £1500.74

 

now who exactly do i address the request for repayment to?

 

just my bank or is there a certain dept it needs to go to?

[neilloffhagen]

I sent all mine to my local branch.

 

Neil.

[thedvdmonster]

but who did you address the rquest letter to?

a certain person or just the manager

[neilloffhagen]

but who did you address the rquest letter to?

a certain person or just the manager

I sent mine to the manager of my local branch. Got his name from the telephone customer service line. If you are calling the service line remember youdon't have to use the 0870 number, but use http://www.saynoto0870.co.uk/ to find the geographic number.

 

Neil.

[thedvdmonster]

sorted

 

someone gave me this guy to send hsbc stuff to:

 

Mr M Bowden

Customer Service Manager

HSBC Bank plc

Customer Credit Services

Sheffield

S1 2US

 

i hope they ignore the first request so i can add my 8%

[maverik1979]

and the second request? dont forget, no 8% unless you submit a court claim

[thedvdmonster]

nointch

today was day 15 so ready to raise hell until mr postman arrived.

 

blah blah blah it would be too difficult for us in lost management hours and court case we wish to offer you £1040

 

woohoooo methinks i'll accept hat-i only lost £127 out of it unless i wanna be stubborn.

 

the letter i got to return and accept didn't have the confidentiality clause just a simple i accept.

perhaps they are getting fed up wasting time and just forking out?

 

 

wicked

[maverik1979]

nice one there, congratulations

 

(usual , please do survey and possibly donation? ta)

[bearo]

Mod Note: I have merged your two threads. Please try to stick to one per claim. Thank you.

[thedvdmonster]

This topic was closed on 10 March 2019.

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