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    • Referring back to to your initial post... So not a judgment ?
    • I have never heard of any such law. Please post a link to what you have read online that explains this law. And please confirm whether you were ever married to or in a formal Civil Partnership with your Ex.
    • Today has been hectic so  have been unable to complete the whole thing. If you now understand it and want to go ahead with a complaint to the IPC, fine. If not then I won't need to finish it. But below is my response to your request  on post 64. No you don't seem stupid, the Protection of Freedoms Act isn't easy to get one 's head around at first. The part of the above Act referring to private parking is contained within Schedule 4 which you can find online under the Protection of Freedoms Act 2012. Section 9 of SCH.4 relates to how the parking scrotes have to perform so that they can transfer their right to pursue the keeper from the driver when the PCN is still unpaid after a certain amount of time. In your case the PCN was posted to you the keeper and arrived within 14 days from when they claimed a breach occurred. That means they complied with first part of the Act. The driver at that time was still responsible to pay the charge demanded on the PCN and PCM now have to wait for 28 days to elapse before they can write and advise the keeper that as the charge has not been paid, that they now have the right to pursue the keeper. They claim they sent the first PCN on the 13th March, five days after the alleged breach and it arrived on Friday 15th March. So to comply with the Act they have to observe Section 8 subsection 2f   (f)warn the keeper that if, after the period of 28 days beginning with the day after that on which the notice is given— (i)the amount of the unpaid parking charges specified under paragraph (d) has not been paid in full, and (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid. ---------------------------------------------------------------------------------------------------------------------------------------------So the first PCN was deemed to arrive on the 15th March and for 28 days to have elapsed is when the time is right for them to write and say you are now liable as keeper. So they sent the next PCN on the 12th April which is too early as you could still have paid until midnight of the 12th. So the earliest their second PCN should have gone to you was  Saturday 13th April so more likely on Monday 15th April. The IPC Code of Conduct states "Operators must be aware of their legal obligations and implement the relevant legislation and guidance when operating their businesses." So by issuing your demand a day early, they have broken the Act, the IPC Code of Conduct, the DVLA agreement  to abide by the law and the Code of Conduct not to mention a possible breach of your GDPR .   I asked the IPC  in the letter on an earlier to confirm that  CPMs Notice misrepresenting the law was a standard practice for all of PCMs Notices or just certain ones. Their distribution  may depend on when they were issued and whether they were issued in certain localities or for certain breaches. Whichever method used is a serious breach of the Law and could lead to PCM being black listed by the DVLA . One would expect that after that even if the IPC did not cancel your ticket, PCM could not risk going to Court with you nor even pursuing you any further.
    • thanks jk2054 - do you know any law i can quote (regarding timeframe) when sending the email as if i cant they'll probably just say no like the normal staff have done? thanks.
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Acceptance form sent: how long now?


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Hi all.

 

I sent off my acceptance form for full amount on Saturday night, they would have received it by now (I used their freepost address so didnt obtain proof of delivery). Nothing in my account yet though. It states on the letter it will take up to 14 days. I'm preparing myself for it to take 13.5, for some reason :rolleyes:.

 

If you've won vs. Halifax, can you please post a) how long it took for them to pay once you sent off your acceptance form and b) roughly how long ago it was they paid out (month/year?).

 

That way I can attempt to gauge how long this will take, and whether or not I should get a loan :D Thanks!

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The lady I spoke to was slightly surly, but I'm sure it gets on your nerves with all these people ringing in and threatening to sue your company (!).

 

I was told by a member on this forum that the more you hassle them, the longer it takes. I usually 'get results' by ringing 2-3 times a day until they listen, but in this instance I think I'll just have to sit back and wait. For the time being anyway. :(

 

Here's hoping they pay up this week ;)

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The lady you spoke to, was this the same person who's name was on the full offer letter you received, this is the person who you need to talk to and this is the person who will be more than happy to assist, im sure if you managed to speak to this person you would be informed of when you will have your cheque/account pay in. Politely refuse to speak to others as they will probably not be able to answer other than within 2 weeks.

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It took about two months in my case. I didn't bother for a month and then phoned, and didn't get anywhere. I then rang three or four times over a couple of days a month later, and got the money paid into my account. They had closed the file thinking the money had been paid. I'll be asking them for interest.

 

Leon

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Thanks guys. Interesting stuff. I'll be on the phone every day, sod it.

 

If it takes two weeks then at least that's as long as it WILL take. If I don't bother they will think I'm giving up.

 

I tried to speak to the lady twice, but of course, she wasn't there on both those days. Probably a fictional character knowing the Halifax. Or "on holiday".

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Hi there,

 

I am in the same position as you.

 

I sent my acceptance letter off and have called to confirm they received it. They confirmed they received it on the 1st March. Still nothing in account as yet but will keep you posted.

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yeh I'm in the same boat too. rang them on Monday to ask where it was and they confirmed they received my acceptance letter on 1st March and it usually takes 5 days to clear in my account. by my calculations that should mean it would have been in today. but it isn't.

 

im gonna give them a call now to see what they say.

 

will let ya know

 

Gerrr

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I've just spoken to my Review manager and apparently they have sent the requistion to the cashier this morning and should take 1-3 working days to clear.

 

so Tuesday me thinks, if not then I'll get on the phone to tha bastards and threaten court action.

 

:D

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Hi - I was successful against Halifax too :D

 

I faxed off my acceptance on the Monday morning, as well as posting it too. The funds were in my account by the Thursday lunchtime of the same week.

 

Give them a ring, just to see that your acceptance is on the system and just ask how long it may be until the money is in your account. I rang a couple of times and was just told it would take up to 14 days. About an hour after my second "nudging" call, the funds were in the account.

 

Best wishes and happy spending!!

 

jaxads x

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

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Gave them a call just now, nothing yet. They are saying they haven't received the form (apparently due to the large number of claims atm).

 

Still, I'm hopeful I'll get it by tomorrow.

 

By the way guys, the lady who wrote the letter and signed in is called Michelle Hazlett. After ringing the 01977 number on the letter, I was told one day she was not in that day, and now I'm being told she has moved departments.

 

I now have to ring through the customer relations dept. and press option 2. The people on the 01977 number won't even speak to me about bank charges! Weird!

 

Anyone had any luck with the 01977 no? (01977 672349). If I can just *talk* to this Ms Hazlett it would put my mind at ease..

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I'm still waiting, 14 days up next Tue, tried phoning twice a day but to no avail, think I just peed them off, if it isnt in my account Tue then I'm filing for the whole amount plus intrest as their time is up with the court the same day, in a way I hope they dont pay it in in time ;)

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Bit of an update/useful info.

 

Try calling this number: 01422 326326

 

Ask to speak to 'either Kelly Duffy or (the person who wrote you the letter)'

 

They will then handle you in a more 'professional' manner than compared with the 0870 customer relations people.

 

I've requested a ringback from Ms Hazlett and will hopefully be wrapping this up today. I think this is an internal number/rarely given out. The gentleman on that line hinted that they could get the funds moved into my account asap :|.

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Same boat acceptance was received back 1st March (thurs) have been told up to 14 WORKING DAYS!!!! so that would be 18 days phoned again today nothing yet will phone guy who sent acceptance form 2moro if not in by lunchtime 2moro i think a week is long enough to hit the magic button.!!

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Not sure where the 01977 number is based, sounds somewhere 'up north' though, going by their accents :D

 

The lady rang me back within an hour. Usual story, "please wait".

 

I will take them to court if they do not pay up (can I do this if I've signed the acceptance) If I can, I won't cave in, I'll push for the court fee + interest. It's not fair we have to wait 14 days. :o

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just to let you know guys that in my previous replies I rang my Review manager at around 10am this morning and she said that somebody had sent the requisition to the Cashier this morning (im thinking that she had done it there and then)

 

and 3pm came along and the £1948 has been debited to my account!

 

yey

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Looking at a Halifax acceptance today I noticed the following:

 

"we accept offer of.....from Halifax in full and final settlement of my/our complaint regarding bank charges on my/our Halifax accounts."

 

The word "accounts" is, very obviously, in the plural.

 

My question is this. If you had 2 Halifax accounts and made 2 complaints. If you settled on the first and signed an acceptance containing the above phrase. Have you just shot yourself in the foot?

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Looking at a Halifax acceptance today I noticed the following:

 

"we accept offer of.....from Halifax in full and final settlement of my/our complaint regarding bank charges on my/our Halifax accounts."

 

The word "accounts" is, very obviously, in the plural.

 

My question is this. If you had 2 Halifax accounts and made 2 complaints. If you settled on the first and signed an acceptance containing the above phrase. Have you just shot yourself in the foot?

 

 

Not really, I have taken it that they have solved my complaint this time by paying up in full, my next complaint is for the previous 3 years. Read somewhere that their reply wont hold up well in court either.

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Just to let you all know that I have received my £4500.00 today !!

 

Yippee

 

Stick at it guys - it will come.

 

Thanks to everyone on here. Its been so much easier knowing there are people going through the same thing

 

xx

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I telephoned them on monday 5th March to be told they had received the acceptance that morning and it would be up to 14 days. Called again on wednesday for an update and was told 7-14 days but they normally pay out quicker. Called again 10 mins ago to be told up to 14 days.:confused:

 

Seems like there is no set time and no set payout system in place and I think it's a case of wait and see. If they exceed the 14 days though I think it is a case of submit your court claim and get the interest off them aswell for the delay.:p

 

Ah well....off to South Wales this weekend so would have been nice if it was in the account today... :rolleyes:

 

Do they pay out on the overnight update or do they just credit it anytime during the day ????

In the poop without a scoop....

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Hi, I sent my acceptance last thursday and phoned them wed and they said not on acc yet. I sent another acceptance letter yesterday by rec del and money was in account today !!!!

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Hi all

 

Need some advice. Halifax are saying that they have not received my acceptance form, which I sent off a week ago.

 

I requested another copy to be sent to me immediately, but the lady on the other end of the phone said that would interfere with the original acceptance form I sent (assuming they will receive it).

 

What should I do? I cannot be bothered to keep waiting and waiting now that I've won.

 

Thanks

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