FOOD issues????

[sinking_fast]

Right was wondering if this is in the right place first off, as can't seem to find anything about general food retail issues on here?? i know the sites more for big issues (retail) and bank charges but i need to know if i'm making a mountain out of a mole hill with this issue or if you think i should be as angry and sickened by the issue as i am!

 

I'm not going to go into great details in this 1st post until i know that its worth telling the story to get some advice and your thoughts on it, all i'm saying is its about a chicken and a chickens head

 

just delete this thread if theres no interest or its not something that is really spoken about on this site, just don't want to embarass myself again, liike i did on a t.v program this morning

[spotnot]

I have on many occassions complained successfully to food retailers, from reclaiming the cost of a coat which ripped on one of their counters to complaining about appalling service (got a huge bunch of flowers, £50 vouchers and a food hamper)

 

I will help if I can

 

Spot

[dollies01]

Im naturally nosey

I NEED to know now!!!

Could you fill us in on your tv appearance to?

I once had issues with a cheeseburger and Pharoh ants if that helps?!

[sinking_fast]

right basically what happened was i purchased a chicken from my local co-op cooked it, craved it, and myself, hubby, kids, brother and niece ate it, later on when i was stripping it for the cats, i noticed there was something inside it, i thought i'd cooked it with giblets inside (as i have done this before ) i then pulled the chicken apart and it wasn't giblets but a chickens head complete with a massive beak feathers and eyes, needless to say i was shocked first thing i thought was "oh my god we've all just eaten the chicken how do i tell everyone" i pulled myself together and took the chicken and baking tray back to the co-op explained what had happened the supervisor ran off with her hand over her mouth at the sight. anyway the upshot was i got new baking tray there and then (which is crap compared to my old one), and told to phone the NHS helpline, which i did (because i over cook everything they explained that we should all be o.k, and we were) i then got a phone call saying that the chicken would have to be sent to the supplier for tests????? and that the co-op offered me a full refund, which next time i'm in shopping just ask for the manager who will sort the refund out! i think this is awful that i have to belittle myself next tiem in go shopping and ask for my refund (its a really small town that i live in where everyone knows each other, this is why i feel like this) i can't see why they couldn't send out a voucher! since then 10 days ago i have received a 3 line letter from head office, saying they will keep me informed of the chicken tests :-? i phoned head office yesterday asking for the suppliers name which they wouldn't give me and said if i hadn't heard anything by next week phone back, i can't believe i'm being treated like this!! the head was placed in the chicken its not an accident surely because it was a "co-op chicken" they should be dealing with me and and supplier.

 

dollies: sorry i wasn't on t.v i was speaking on a t.v topical talk show (On the phone) and was shot down in flames by 1 of the spokespersons saying they couldn't see anything wrong with the head/chicken isssue and "did i knot realise the amount of guts etc that use to be in the chicken" i answered with " the chicken didn't say complete with head on the wrapper" i was then told "in the older days people use to kill, gut etc chickens and then eat them" i never got to reply cause it was like "thanks for your call" and i was cut off.

 

after the event i emailed 5 papers none have got back in touch (i understand before any one says about "its not the end of the world etc etc" but i've seen the worlds biggest crisp, funniest shape potatoe etc and just think this is a bit omg thats disgusting.

 

what i want to know is is this now exceptable in this day and age, or should i stand my ground??

[dollies01]

OMG!!!

I can fully understand how you are feeling

I would of freaked completely out!

If the bag didn't say it would contain the chickens head (and who would want it?!) then it shouldn't of been there! I would contact enviromental health

They will know if you have a good cause for complaint from the health point of view. You can guarantee if they get onto CO-OP the attitude will soon change.

ewwww that is sooooooooo gross

I dont buy chickens with giblets in cos the whole thing makes me gip

but I honestly can't see me ever buying a whole one again now.

[sinking_fast]

cheers dollies, was starting to think i was over reacting after this mornings embrassment (t.v) its beef all the way with me now, can't get the picture out of my head

[phatram]

You should have made stock with it.

[sinking_fast]

omg you're not going to believe this, I after phoning and phoning the co-op head office received a letter from them and the suppliers the chicken came from, the co-op letter said the usually "sorry about this crap, heres £30 in co-op vouchers and hope you still continue shopping with us" the suppliers letter says "no way is it possibly for this to of happened and basically i must of placed the head in there myself" needless to say i'm totally fuming, cause everone has a stock of chicken heads (complete with feathers and eyes) in there frigde don't they!!!!!!!!!! i have since been in touch with our local enviromental health who say that they will look into ot for me, but because the co-op throw away the chickens head and never sent it to the suppliers theres not much they can do. I do have pictures a letter from the co-op what more proof do they need? i'm just so angry that i am getting accused of doing this. I just think its wrong what ever happened to "the customers always right"??

 

I live in a really small coastel village and theres a right who-ha because tesco's wants to open in the town, well hope it does now and co-op has to close