No refund or exchange heeeelp !

[Moodymulder]

Hi all,

 

I bought a flash memory for my mobile phone in argos last week and being in a rush I bought the wrong memory card.

 

Been told by argos that these memory items are NOT part of their 16 day money back/exchange deal and I have to accept I have made a mistake and keep the memory as they will not accept an exchange for the correct one.

 

I only wanted to exchange and did not want a refund ......is there anything I can do about this?

 

I feel it is so unfair !!!

[itsamomentintime]

you have rights under the sale of goods act

 

did you pay cash or credit/debit card?

[sar011279]

Sadly your rights are limited on this one as any 16 day period for refund or exchange is purely goodwill from the retailer, they do not have to take it back from you or even exchange it. I would ask for the manager and be extremely nice and very apologetic etc etc, say you've made a genuine mistake, show them your receipt to show that it isn't the right memory stick and hope like hell that they're in a good mood that day!

[blacksheep1979]

you have rights under the sale of goods act

 

yes, you have the rights that it was accurately described, fit for purpose etc - not that you didn't buy the wrong thing.

 

Unfortunately you're going to have to try plead with them. Tbh look elsewhere to buy these sort of things as argos are far from the cheapest supplier and if you buy online or on the phone you are covered by the distance selling regs and can return wrong goods for swapping/refund.

[blitz]

First of all is it opened or completely sealed?

If it is opened then you have a very little chance of getting a refund. Sealed improves those chances slightly.

If it is sealed, contact customer services, explain the problem, the store refusing a refund, and all you want is an exchange. They are slightly more sympathetic then stores. If they do say yes, make sure they give you some form of reference, and see if they can phone the store to confirm.

 

There was an issue a few years back where argos sold a digital camera, which had pictures already on (was in national tabloids). We have no way of checking if a card has data on, and frequently have people ruining packages buying the wrong card. Hence the exemption.

 

Argos, and most high street retailers do rip you off with memory cards, My psp card cost me £35 online, and would cost over £100 down a high street. Try ebuyer.com - the UK's largest independent online retailer of computers, components, electronics, MP3 Players,cameras, televisions, DVD Players, car audio, software and more...

 

It is upto the manager on the day when you return it into a store, they know they do not have to take it back (no legal rights if you brought the wrong item), and it depends on the person, if they are having a bad day. It is discretion. There will be days where I will refund one, and the random bad day where I will refuse it. (I never take back opened ones, unless its argos' fault, and generally refuse if it was brought a while ago)

 

Good luck, and feel free to pm me if you need any advice. Customer Service number will be on the back of the receipt btw.

 

ps. a little off topic, the 16 day money back guarantee becomes the 30 day money back guarantee from saturday 20th Jan.

[tim2718281]

Hi all,

 

I bought a flash memory for my mobile phone in argos last week and being in a rush I bought the wrong memory card.

 

Which one did you buy?

 

Some of them are described by Argos as "universally compatible".

 

Tim

[rosiecotton]

you have rights under the sale of goods act

 

did you pay cash or credit/debit card?

 

I'm afraid you don't.

 

You simply didn't buy the right item, it's not the traders fault. There's nothing wrong with the item, it's just not right for you.

 

Traders often offer refunds as a goodwill gesture but it's really up to them what they accept back, if anything at all. Check their terms in store, but there's really not much you can do about this.

[blitz]

It is illegal, and by mentioning such a thing, you are clearly suggesting it even with the 'disclaimer'.

Quite alot of stores do have the ability to test such things. Why make a company pay just because you are to incompetent to check that you have ordered the right item.

Whilst I am generally sympathetic with people that do return some items that aren't exempt, ignoring my superiors telling me not to refund such things, I don't appreciate lying.

 

 

The post being talked about has been removed , mjanet

[chesham]

People are free to make their own choices about what they do. I was not suggesting that people should do this at all.

[sar011279]

I'd try it if I thought I could get away with it!

[Movingon]

Right - let's get one thing straight. This site cannot be seen to condone ANY action such as that described. We encourage people here to take the moral high ground - not to find ways to cheat organisations out of their legitimately earned money.

 

I think that the best thing to do in this situation is to bite the bullet, sell the damn thing on EBay for what you can get, and buy the right thing. Don't buy it in Argos because they're not the cheapest; I know where you can get 1Gb Micro-SD cards for phones for £13.99. Look around on the internet.

[Rooster-UK]

If you had asked for a memory card for a particular application and it turned out to be unsuitable then that would be the store's fault for mis-selling you an item which was not suitable for the purpose that you specified.

If you specified which memory you wanted and it was not suitable, then it would be your fault as the store has sold you what you asked for.

 

Right - let's get one thing straight. This site cannot be seen to condone ANY action such as that described. We encourage people here to take the moral high ground - not to find ways to cheat organisations out of their legitimately earned money.

I fully endorse Stonelaughter's comment.

We do not, at any time, condone any action which is not completely lawful.

If we were to condone fraudulent practices we would lose all credibility.

 

Regards, Rooster.