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Everything posted by sar011279

  1. Thank you the shadow yes it was linked to a mortgage. Not sure about the PPI - can't find anything This is all they have sent - no terms and conditions. They are calling loads now - my 8 year old daughter answered the phone when i was at the shop (her dad was here), they asked for me and when she said i wasn't here they as good as accused her of lying! Please help
  2. Oh wow!! thanks guys. I will try to work out how to use the scanner! 5 1/2 years is from the last payment made - after this we asked for the CA although not sure on the date of this now as it was all on an old computer that has long since died. SAR may be the way to go!
  3. Yes it is the agreement. No idea if it is enforceable! I expect so as it was with a big company some 12 years ago.
  4. Well 5 1/2 years after our last payment on a old credit card - plus 2 letters from the company saying they didn't have the agreement - we have now been contacted by equidebt who say that they have the agreement, which they have sent, and want all £8000 back now. I thought it all seemed to good to be true:-(
  5. No worries - name and shame!! Prestige Publishing of Exeter
  6. Hi I've still got the gift but not the packaging although we do still have the magazine. The damage was minimal and has completely healed now. I'm not really looking for anything other than an apology for my daughter - i don't know maybe a free magazine as a goodwill gesture or something. I'm not looking for compensation just really really pee'd off with their response!
  7. Hi, about a month ago I bought my 6 year old daughter a magazine which had a free toy set on the front. The toy set included 4 crocodile clips amoungst other things. When we returned home she opened the packet straight away and went to put one of the clips in her hair - next thing I know she's hysterically screaming with the clip stuck to her finger. I had to pull the clip out and there was a lot of blood but nothing worse than a few tears and a sore thumb thereafter. Basically the clips have a coiled piece of metal to help them retract when pushed and the metal on this clip (not on the others) had been left long and so when she pressed the clip it embedded into her thumb. Now i'm not one of these to run down the sue sue sue route but I was angry and so decided to ring up the publishers to give them a swift telling off. There was no address in the magazine just a publishers name and postcode - i looked them up on google but couldn't find them, I then searched for publishers with that postcode and found another company name so rang them. Turns out they are the same company who took my details and said they'd get someone to ring me back, a week later and nothing so I called them again, again took my details but still heard nothing. I'm getting realled annoyed at this point and decide to contact them and ask for the name of the person who would deal with the complaint so that I can write to them. This is a brief transcript of my conversation... Me : hello is that xxxxx publishing Them: why? Me: because i'd like a contact name and address to send a letter to please Them: oh right it is us then but i don't know our address Me:Pardon?? you don't know you're address? how ever to you manage to get to work! Is your manager there? Them: No Me: Ok when will they be back? Them: don't know Me: Can I take their name? Them: no and hang up!!!!! Now initially I just wanted to give them a piece of my mind but am livid that they've not even apologised and are so blatantly rude! I have contacted TS who are 'looking into it' but I just don't know what to do now. Any ideas welcome!!
  8. Oh god!! can't believe they've pulled it - i wouldn't have been able to have done the course without it. Does the college offer any childcare help - i used to get 90% before the other scheme was introduced. I know any funding from student support is on a first come first serve basis (well it was at mine anyway) - and there was a limited amount of money in the pot. What pathway were you doing or was it just a general access to HE? Could you do A levels in the evening instead? or OU courses?
  9. Hi, I've just finished an Access course and got 100% child care paid by a scheme called 'free childcare while you learn and train for work' - is this the same thing??
  10. I appreciate that but what annoyes me is that they aren't paying the money to BT for the line rental, they're pocketing it! (or at least they will when i pay them:grin:)
  11. Hi there My partner signed up for sky last year - 12 month contract. Half way through the contract he was made redundant and we were no longer able to pay the bill. We tried to reduce the package (tv, hd, multi-room, phone, broadband and line rental) but they refused and instead passed the remaining amount of the tv balance to a debt collector (this was for the amount up until the end of the 12 month contract- so tv we didn't have). Additonally they cut off the phone and broadband and again are charging us for the full 12 months. My question is that they are also charging us for line rental despite the fact that we have now taken a service with a much cheaper provider and pay them the line rental... so we are paying it twice!! Sky's answer is that the contract was for the cost of 12 months service - i can understand this (begrudgingly) for the cost of the packages but surely not the line rental as they would pay this to BT anyway!! Can anyone advise please?
  12. It's confussing isn't it! He's on SGP for a week but then on lay off for 12 weeks. The money on SGP is better than SSP so not handing sick note in at the moment but will next week as will get no money at all (he still has to be availble for work at short notice hense why we've needed a sick note).
  13. Thank you I am trying to post a link from Directgov Guarantee pay : Directgov - Employment
  14. Hi, does anyone know if you are entitled to SSP whilst receiving Statutory Guarantee Pay or whilst on lay off? Thanks
  15. Hi honeybee13 thanks for your response. OH has been employed for 15 months and yes it is quite a large company. His contract says 'you will required to work away from home at such other locations as XXXX may reasonably require'. It doesn't say about expenses in the main contract but they have recently tried to ammend it with a letter that says ' XXX will pay the cost of dinner, bed and breakfast up to £35 per night. If accomodation and breakfast costs £35, there is no further allowance for an evening eal or claiing back the cost' - we have contested this change (and others that it includes) but are awaiting the outcome of this. The greviance concerns what we deem to be the unreasonable request to work away and the manner inwhich the company have responded my OH. ie telling him he would be laid off if he didn't go, company would tell job centre he was not willing to work, they would 'assume' he resigned if he didn't turn up on site etc (incidently they deny this last statement now despite it being made on a conference call and heard by another employee who will verify this)
  16. Hi we have an employment problem and wonder if anyone can help. It's very urgent as you will see! My OH works for a company based 300 miles away. On thursday he got a phone call from his manager saying that due to no work in our area he would be required to work over 200 miles away for a period of about 3 months - returning home on weekends. His job has at times required him to work away but never for such a long period (usually a week tops) or at such short notice. The company have basically said he either does this work or gets laid off - initially they would not consider using a rota for other staff that also work for the company. Initailly my OH refuse to work away for this long as he feels it unreasonable (his contract says he must work away if it's reasonable) and the notice peiod (3 1/2 days) was unreasonable - having spoken to ACAS they have suggested we get a solicitor for which we have an appt on friday. Anyhow in the meantime my OH has agreed with the HR manager that he will work away for a period of 2 weeks in order to allow the company time to either find him other work or implement a rota system (obv this also means he will be paid!). The company have agreed this but have said that they may have to lay him off after this period if he won't work away again. Now we have encountered another problem, he has been told that he will be expected to pay for his own evening meals if the company cannot book him lodgings for under a certain amount. This is not in his contract but in an ammendment that we received recently and have disputed (not yet ressolved). He has spoken to his employer again this morning and said that he cannot come if he is expected to pay for his meals as we just don't have the money (we live on about £40 a week with 3 small kids) given the short notice that we've had. The employer has told him that they do not know the cost of the accomodation and won't until monday after he has travelled to their HO for a greviance meeting. They have said if they can't find cheap accom then tough luck he'll have to be laid off. I'm a bit concerned as to what we should do because if that's the case then potentially he could be stranded 300 miles away with no means of getting home as they're going up in a works vehicle which his colleage will then need to get to site. Any advice would be really appreciated as ACAS aren't open today and solicitors appt isn't until friday!
  17. Hi, sorry not sure if this is posted in the right place or not. My partner owe's money to Sky for a subscription that they've cancelled early in view of an outstanding balance which we are unable to pay. Sky have written to us today to say that they are going to take the full amount from our Lloyds debit card within 10 days (this was the card used to initially take out the subscription although it has since expired). Have rang the bank who have said that there is no way that we can stop this payment as by providing our card details in the past authorises the company to debit from the account any money owed - even if the card no longer exists. The bank say they will have to honour the debit and take the account overdrawn - we have no choice... surely this can't be right can it?? We have asked sky to pass to a debt collector so we can arrange reduced payment but they won't. Really worried at the moment!
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