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blitz last won the day on January 4 2012

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482 Excellent
  1. I was always disappointed obvious never came back to respond. 1 point to Gyzmo and I, right? - BiS are now redeveloping consumer law anyway, I really should look at the proposals sometime
  2. Do they still sell the model you purchased? - Which one is it (Cat No) Thanks
  3. Indeed you just need proof of purchase, if its paid by card Argos will be able to trace the transaction. When going into Argos insist they file a HazNot form for the item (Which basically means it will be investigated by QC)
  4. First off your case is with the seller of the monitor and not LG, they are only bound by the warranty they set. With regards to action you can take it would be deemed 'faulty' as it is not fit for the purpose it was purchased for. As a replacement and repair will not correct the issue they should be able to offer you an exchange / refund purchase date depending. When did you purchase the monitor, what is the actual fault? Is the fault not with the graphics card?
  5. Basically no there is not a statutory specific time limit, only that it should be a reasonable amount of time. Have you tried contacting the store as I would assume that reasonable period would be up by now.
  6. If you can provide the debit/credit card information with the approximate date and amount Argos can find the transaction details which includes a copy of the receipt. The process is quite simple - Get transaction details which will consist of a date, store, txn number and till number Using this information log on to RetailJ then go to audit logs, select region -> area -> store -> till number -> date from the drop down box -> press ctrl+f -> type in txn number and press enter. -> copy receipt into notepad -> print -> store stamp copy and sign. This system goes back a couple of years, must be done in the store the item was purchased (A store can only access their information), and not always widely known. I can also outline how to use the new repair system if they so wish but I don't want to take that away from them With regards to just presenting the box whilst that does show the product came from Argos it doesn't show an established contract between yourself and Argos which can be requested to follow SGA.
  7. That's accurate for the MD email, with regards to who has to prove it is faulty Argos must within six months (SGA79 s48A). I would be very inclined to take it into the store and ask for a replacement / refund there and then, I have had various bikes bought into the store whereby we have sorted it out (Though this is down to the manager).
  8. From my experience shoes that would have little friction on concrete / mud would generally have little friction on an scramble / incline for which has similar conditions (as inclines you use hiking boots for are generally muddy..) I can't speculate on how good the friction is on normal surfaces but would generally argue that point for s.14 Not fit for purpose
  9. Where is this offer... I have neither heard or seen anything about it? {edit} So its a link to an external site advertised after purchasing, with all detail captured by the third party (i.e its not Argos' T+C but the cash back website?) Surely your would wonder putting your cc / dc details in as many companies would pay using BACS or Paypal?
  10. I know its irritating but retailers will always err on the side of caution when it comes to ID, if they are unsure whether to take it then its grounds for refusal. Companies are not bound to accept a card just because it is deemed a valid form of ID and European ID cards are not well known at all and there are far too many fakes out there to know if its genuine or not. The fines and enforcement are too much and if a member of my staff refused the ID I would be backing them up. Feel free to complain to the store manager and HQ but I would push the complaint into asking if they can look into providing training on ID cards as that is what is lacking, unless they are told they can accept them you will find it getting refused as the amount of pressure and training to only accept certain IDs is very very very high.
  11. The retailer is allowed to pick the cheapest option to them out of replacement, repair or partial refund (Under the SOGA). In this case it would be the latter which they have offered you, when offering they need to make a calculator to determine how much to offer. To do this they will take a timescale for which is should reasonably last to be of a satisfactory quality and work out how much lifespan it should have left. I would say if its 4 years old with a 5 year guarantee that this figure should be 20% of the sale price in cash, their offer of 50% store credit therefore is more than reasonable, you can't insist on this offer in cash however, only to increase there offer upwards which I would imagine could vary between 15% - 30% depending on the exact age in months and what they would take as a reasonable timescale for use. What is the fault and product, have you asked them how much it would be to repair or able to get a quote (as if you can find it cheaper that is always an option too!)
  12. Depends on the T+C of the warranty, they dictate the terms and will usually have get out clauses. They are not worth the paper they are written on and generally should be ignored
  13. They are not obliged to give a full refund nor can you force them to do a replacement, the amount offered however does seem lower then it should. I would argue for something like £30 inclusive of VAT (i.e assuming a HDD should last 3 years and you have had a years use of it). Though feel free to ask for a replacement, HDD prices should have come down slightly too use that for bargaining!
  14. Quite simply LOCOG dictates the rules and you do not argue with them. Don't forget you can ONLY pay by plastic if its a Visa card in the Olympic venues, I think that trumps any food / branding issues.
  15. Tell both the cc company and the retailer: The goods do not conform to the contract as they are not of a satisfactory quality as defined by the s.14 of the Sales of Goods Act 1979 (As amended). There is no question on the conformity of the goods, with a repair offered by the retailer the goods not being of satisfactory quality is a matter of fact. Due to this I am entitled to reject the goods as they have not been accepted per the terms of s.35 of the act. As the goods are being rejected I must be put back into the position I was in before the contract which for this case would be a full refund for the amount I paid. Should you refuse my legal statutory rights I will have no option but to seek legal remedy and report you to the appropriate authority, be aware that no company policy nor terms you may try to set out can limit or remove those rights.
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