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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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in court tomorrow - any advice?


mcvey123
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I have a claim against the bank of Ireland who do not seem to be taking it all very seriously.

 

They have said that there is no legal ruling that charges over £12 are illegal and basically it is too bad etc etc.

 

I have given them a further 14 days to reply before I take them to court.

 

Has anyone had any luck from them?

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  • 2 weeks later...

Hi there,

As Big Aid has said check out my thread it gives the details but in summary I seem to be the furthest along in terms of BOI. I started my claim way back in Feb, it was listed for June then rescheduled for Sept. So went to court in Sept and they turned up with a full team. They asked for a Stay pending test cases in England and the second statement by the OFT. I objected to the stay on a number of grounds (which seemed to take them by surprise - think they were expecting me to just accept it and that would be it posponed indefinately).

I objected stating that there was no gaurantee that there would be a test case as over 300 cases have been settled out of court and none had been heard in full. Also that the first statement of the OFT was to Read Across to all financial institutions and that the OFT had not given a date for publishing a second statement and that the first took 2 years.

The judge agreed with me but did adjourn until Nov 21st but said that if no settlement is reached he will hear the case and if needs be it would be the test case (so there is great interest in this one).

I can't find anyone else who has been to court with the BOI please let me know if you know anyone who has.

As for them taking it seriously, perhaps they hadn't up until my day in court as they came with alot of documentation ( over 100 pages - most of which was irrelivant - full statement of my account etc) but they had not supplied me with a copy of any of it (which i complained about) but they didn't seem to be ready to actually defend the claim - i wish they had have.

 

Since the court case I sent them a letter offering to alter my claim to only those charges which exceed the actual cost to the bank for the offences (i would imagine that to be all of them) if they will supply me with a detailed and itemised breakdown of their actual costs. Copied this to the court too. No reply of course.

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  • 2 months later...

Good luck, you probably wont need it as they may well settle tomorrow.I have heard of other people having cases settled 15 mins before hearings .Hold your nerve and read and reread your case so you will be prepared also check with corthouse all is going ahead and get name of the judge presiding as my case was adjourned with very little notice only advised today and was supposed to be in court on monday.

 

Barry

Data protection act letter sent ,received partial info with 2 days to spare.

 

Preliminary Approach for refund sent 19/08/06 standard delaying letter received 25/08/06

 

Posted Letter before action 06/09/06

 

NI Small Claims Online 22/09/06 filed claim for£1977 with interest and charges comes to around £2800.

Return Date 26/10/06

 

Court Date Adjourned at direction of Judge awaiting OFT/Competition Commision report due March

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Hi Mcvey

 

Do you have your court bundle printed off ready?.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Got everything crossed for you.

Please note that I am not a legal expert and all advice given is without prejudice and is purely my opinion only.

 

** Nationwide - £1821.15-PAID IN FULL - Aug 06 **

** Halifax Mortgage -£390 - PAID IN FULL - Nov 06 **

Lloyds TSB - MCOL issued 09/03/07 - £2953 + costs - ON HOLD....

 

 

 

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Hi there

 

The bank of ireland (surprise surprise) requested an adjournment pending the oft report - just like the other BoI claimants.

 

As it happens, the court bundle didn't even get opened and I was lucky if I was in there for more than 5 mins! All the nerves for nothing!

 

Thanks for all your support anyhow, now it's a waiting game.

 

However doing ok though! ....

 

Capital one settled in full £1122.12

Black Horse settled in full: £419.68

Abbey National claim 1 settled in full: £1720

Abbey National claim 2 pending: £2955

Bank of Ireland pending: £1685.71

Aktiv Kapital: still not able to get the slippery eels to remove defaults from record!

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Hi there

 

The bank of ireland (surprise surprise) requested an adjournment pending the oft report - just like the other BoI claimants.

 

As it happens, the court bundle didn't even get opened and I was lucky if I was in there for more than 5 mins! All the nerves for nothing!

 

Thanks for all your support anyhow, now it's a waiting game.

 

However doing ok though! ....

 

Capital one settled in full £1122.12

 

Black Horse settled in full: £419.68

 

Abbey National claim 1 settled in full: £1720

 

Abbey National claim 2 pending: £2955

 

Bank of Ireland pending: £1685.71

 

Aktiv Kapital: still not able to get the slippery eels to remove defaults from record!

 

So what do you think they will do now - the obvious is for them to pay UP altogether and not waste valuable court time.

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I read a thread where the BOI turned up with full legal team AND disclosure of costs that amounted to £12. They showed their breakdown to the judge in private and he accepted their costings. As they had already paid the claimant the difference between the £12 and the charge, BOI won. I am trying for life of me to remember who it was. Will have a scout round and see. One thing I do know is that it was in Ireland.

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I think you mean lickthewallfatboy v Citi, not BoI.

 

And they didn't win.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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I believe so.

 

However, if Citi had been succesful every other bank would be jumping on the same band wagon and fighting tooth and nail, instead of meekly coughing up after being given a few good prods with a sharp sticks. :-)

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Barracad.... the last post I read was something like the judge accepted their disclosure of costs as being £12 per item. Has something else happened since?

 

Well they didn't win then did they?!

 

If they charged £30 (or however much they charge) and the judge ordered that the actual cost was £12 then that means they lost because the judge agreed that the original charge was wrong. (Even though the £12 is a ridiculously high figure).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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