Energie Fitness Gym Suddenly Closed - paid annual fee - only 3mts use. want refund!

[Tyton01]

Hi

I was informed early Jan without any notice by email The Gym I used had to close

I paid annual Membership that runs out in Sept 24.

I was advised to contact them to arrange refund but not getting back to me

 I feel they don’t want to Refund money

Who do I need to contact to get any help with this matter

The Gym group is Energie Fitness 

Thanks 

 

[honeybee13]

Hello, welcome to CAG. I've amended your thread title slightly to show the gym name.

How did you pay the annual fee please?

Best, HB

 

[Tyton01]

Hi Paid on my visa Debit card 

[BankFodder]

Contact your Bank for an immediate charge back of the outstanding balance.

If they cause any resistance then you will have to start insisting politely.

 

[Tyton01]

Have rang them already

they said as transaction was over 120 days they won’t do anything  

Not sure if every bank like this but told them not happy And advised me to got to consumer rights

I pushed them but won’t do anything which is crap.

annoyed about whole situation 

[BankFodder]

Yes, sorry it hadn't occur to me that it would be out of time.

Does the company still exist or have they gone into liquidation?

How much are we talking here of the outstanding balance?

[slick132]

Hi Tyton, have you contacted their head office about this?

Aurora House, Deltic Ave, Rooksley Roundabout, Bradwell Common, Milton Keynes MK13 8LW
Hours: 

Phone: 0845 363 1020

[dx100uk]

record your call if you ring them.

dx

 

[Tyton01]

Hi

I could not get phone number for head office. But I did speak to the Area Manager for North West of England

I need to get Refund from the Manager from the Energie Fitness branch , he not replied to me.

Have used roughly 5 months of 12 month membership then shut  

it’s a franchise any money went to not energie fitness but to the person who runs that particular Gym

if I had known wound never of paid for membership.

I notice others Energie fitness ones have also shut recently

either way they are Terrible  and advise anyone not to join them.

If you have a tel number for Head office that would be help to be as could try Them

Ok apology you gave number I try call

[dx100uk]

utter rubbish they ARE responsible not the franchise manager.

[Tyton01]

Energie fitness just not dealing with it

seems like they are fobbing me off

He said money went to franchise off club paid to KAMAX LTD  

let me warn anyone else using Energie fitness don’t pay for annual membership as if Gym closes you may have problems getting money back.

they are a Joke and robbing people.

[slick132]

Hi Tyton,

If the HO fobs you off on the phone, I'd write a simple polite letter to them asking for a refund but NOT accusing anyone of robbery !