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Deposit put down, requested an inspection, now car suddenly needs work before inspection


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Hi all,

I'm posting on behalf of a friend.

A couple of days ago (15/01/24), my friend saw a car for sale which she liked and suited her needs. This car was located some 200+ miles away. The garage said they offered a delivery service.

She put down a deposit and her car was being taken in px. Delivery/collection was due this week (19th). However, when my friend asked for an inspection (AA or similar), the garage said they needed time to prepare the car for the inspection which included changing 2 wheels, but they said they would replace all 4!

I've just read reviews and they are not great. A few faulty cars seem to have been sold and won't do anything etc.  She has cancelled the purchase as it feels they aren't being honest about the condition etc.  They are refusing to refund the deposit which was over £600. I've said, it sounds like they were potentially knowingly selling a faulty/dangerous car and changed their tune (and delivery date) as soon as an independent inspection was requested.

Does she have any recourse to a refund of the deposit either in full or partial?

Many thanks 

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It's time to back out of that deal.

How did she pay the deposit?  If by Credit Card do a section 75 chargeback and if by Debit Card contact the bank and do the same reporting it as fraud at the same time.

Leave a review once you've resolved the cash back so others don't get caught and name them on here.

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18 hours ago, Homer67 said:

It's time to back out of that deal.

How did she pay the deposit?  If by Credit Card do a section 75 chargeback and if by Debit Card contact the bank and do the same reporting it as fraud at the same time.

Leave a review once you've resolved the cash back so others don't get caught and name them on here.

After a very strongly worded email to them, they backed down and refunded the deposit.

There are clearly issues with the vehicle that they weren't being clear about and the request of an inspection spooked them.

The company is MP Motors in Preston.

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