They called my son and said the rejection letter wouldn’t get him anywhere and was Useless/irrelevant And meant nothing, no reason given as I believe? since then things have moved swiftly and they are agreeing to fix the car.. in regards to the warranty I’ve left that to my son to deal with, I don’t know what he’s intentions are regarding this as I think he just hopes they will fix the car, but that’s he’s decision.. your help has enabled us this far so I Thankyou

Update.. so after handing the rejection letter to head office and delivering to snodland, had a phone call To say the rejection letter was useless.. (expected that) since then have had a very apologetic phone call and them agreeing to take the car into snodland and fix the problem.. the car is booked in for the 7th March… so let’s see how that goes!

Will Look into this, Thankyou for the link to the other post about mice.. shocking! I also agree that my son should really be on this site moving forward as will be simpler for all concerned, rather than passing information about, i will get that sorted asap Thankyou

Sorry wasn’t @dx100uk was @Nicky Boythat helped with letter.. and Thankyou @BankFodderi will get onto what you have advised asap, and yes All letters and emails have been sent

Should the letter be hand delivered to Snodland who we are in contact with? Or head office bmw Gillingham? Or doesn’t it matter? I’ve done a few copies so can do both?

Hi, I do understand what you are saying totally, and I backed away from Facebook as soon as I was advised to visit this group.. I only used the 1st template as I already had it saved, then @dx100uk kindly informed me it wasn't any good and sent a link to a guide line one which was more acceptable, hence where the 2nd one was drafted, my son is aware and he is Ben, the person writing all the emails/letters, I’m just posting on here and relaying the information, I have more time to monitor this than he does. i take every piece of information and advise with gratitude and thanks and in no way want you to think we are messing around with this. so to clarify is this 2nd rejection letter acceptable to send via email? And can be hand delivered to BMW today?

ST68 ZXR Notice of Rejection Letter 09.02.2024.pdf Hopefully this one’s acceptable? I will try to find where I found the template and let you know, it would have been here or on Facebook BMW complaints group,

I actually used a template for the letter and sent to my son.. which he did and sent back.. unfortunately I was obviously misinformed With the template… I don’t like cutting things fine either or wasting anyone’s time… so shall I use the advise given earlier by @Nicky Boy.. although the rejection letter states that car is unusable and my sons is now going… I just want to get this right?

Will try get this done this afternoon after work

Yes I am waiting for my son to send to me then I will forward on, I had asked my son in law to help upload all correspondence so far, just waiting for letter then will post Ben

Ok Thankyou I will do this when home from work

Will do that now Thankyou

I’ve been advise to post on here for help! my son purchased his car on 14/08/23 he’s had numerous problems since, various emails and insane amount of unanswered calls! Purchased from BMW bluebell hill, purchased extended warranty.. cars broken down twice and showed gearbox fault 4 weeks after purchase, taken to a garage and they couldn’t find fault, light went off, they advised to take straight back if light returned, which it did. They still couldn’t locate fault they advised it Maybe oil level in gearbox (automatic) could try draining replacing, they couldn’t say if would help because couldn’t see the level. BMW said they wouldn’t cover that as it’s wear and tear? £500 for a job which may/May;not help. Then car broke down and EML came on as well, cannot mot because of this, now no MOT either, had to pay to get car recovered, since then car shows EML on and off. BMW have said they won’t entertain it as we should have had the oil changed, which may/may not have been the issue anyway! Really want to give car back but not sure if possible, 6 months runs out feb 13th.. I’m having difficulty attaching emails and diagnostic reports but as soon as I figure it out I’ll put them up any help/advise greatly appreciated