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    • No. The defence is different. Their defence paragraph 2.7, 2.8, 2.9, 2.10 – for the first time makes reference to an alleged term between the Packlink/EVRi contract which apparently specifically excludes the effect of the Contracts (Rights of Third Parties) Act 1999. If this is true then it is very likely that they will have closed that loophole because the 1999 act specifically allows itself to be excluded by an express term within the principal contract I think that you will have to do ask the court to require them to provide evidence by way of presenting their contract and also the date that this new amendment was inserted. I understand that your claim refers to an item which was lost a year or so ago. These give us the date. We would certainly want to know that this amendment predates the date when you first contracted with Packlink to send the item. I would want to say to the court that in the absence of their willingness to confirm with evidence the date that this contractual amendment was made, that the court should assume that this was a recent amendment and was therefore not in force at the time you made your contract. We have third-party defences on this sub- forum which are fairly recent and there has been no mention of this exclusion of the 1999 act. I think we can take it that this is something that they have put together very recently. Secondly, even if they want to exclude your third party rights, it does not absolve them from the negligent handling of your item and in respect of an action for negligence you have first party rights. You don't have to rely on third party rights – although of course, you didn't allege negligence in your original claim. We didn't advise you to do so. Maybe shortsightedly we didn't foresee this contractual amendment. Of course assuming that this contractual amendment is true – although I expect it has only been added recently – what they are saying here is that nobody in the United Kingdom who makes any contract with any parcel delivery company using Packlink will have the right to bring a claim for lost or damaged or even stolen parcels. These people have lost their moral compass. It is shabby treatment of ordinary customers who pay their money and who repose their trust in these parcel delivery companies. No wonder that the Paralegal Children are now ashamed to sign off these documents with their own names. In terms of parcel tracking information – apparently it has been destroyed according to their own data protection policy. That's their business. It's got nothing to do with you and they can't use this to frustrate the six year limitation for bring a breach of contract action or the three-year limitation period for bringing an action in negligence or other tort. There reference once again to the exclusion of the 1999 Act but this time apparently in the contract between you and Packlink – is irrelevant because the exclusion has to be in the commercial contract between Packlink and EVRi – which they have referred to in their paragraph 2.7 et cetera of their defence. I'm assuming that you propose to go ahead with this case. Please let us know when you respond and we will go forward. In the meantime, I suggest that you write a letter to EVRi. Referred to their paragraph 2.7 et cetera and asked them for a copy of the contract and confirmation of the date on which the exclusion of third party rights term was included in it. Tell EVRi that if they do not answer or if they refuse that this will be brought to the attention of the judge. Tell them also that you notice that they say that they have destroyed data in line with their data protection policy. Inform them that they do not appear to have disclosed this data protection policy to their customers. Please will they forward you a copy of it and once again if they failed to respond or if they refuse that you will bring this to the attention of the judge as well. I suggest that you post a draft of the letter here so we can have a look    
    • Good morning dx100UK Could I send the update to you privately? Regards
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Ebay not upholding seller protections and making my account negative


jk2054
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Hi,

I've sold a number of items on ebay over the last 6-8 and sent all tracked and signed for, despite tracking showing delivered, buyer claims not received.

Ebay have sided with them and recently restricted my account, checked now and its around £2k negative because I stopped selling as they were just refnuding everything even when its signed for delivered to buyer.

So just wondering what to do.

Do nothing?

Sue the buyers who made the false claims?

Sue ebay and claim they failed to honour the agreed contract for seller protections?

 

Was planning to write to CEO 

 

Grateful for advice on what to do next (Assuming contacting CEO doesn't work)

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I can't imagine that writing to the CEO will make much difference – but go ahead and try. It won't hurt and won't cost anything.

Suing eBay would be a very nice idea – and it is about time that somebody did it although I imagine that they would rise up regardless of cost to crush you.

Can you identify any particular aspects of the contract which set out their obligations and which you say they have breached?

Are you sure that the tracking is accurate and not some courier telling porkies and nicking your parcels?

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Yes they set out their seller protections and I meet the full crieria. Also the cases were originally closes in my favour, only later being overturned by buyers appeal.

 

Yes I believe tracking becaue courir have also sent me GPS location of the delivered scan so I’ve no reason to doubt courier

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Another thought... not sure of relevance, but might open other avenues of attack... were the couriers booked through Ebay's system?

We could do with some help from you.

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Can you be certain that they weren't delivered – and if you have evidence that they were delivered then why not attack the courier

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oh you meant it that way

I mean well no but If i sue UPS i image i'd lose.

They've got GPS which is bang on, and a signature and name that matches.

 

I've got a buyer who made a claim that IMHO has absolutely no grounds at all, and ebay only gave them it on appeal anyway which means they probably went and cried to ebay cs

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That was my other option in post 1 was instead of suing ebay i sue the buyers on the grounds i fufileld the contract so they need to pay.

my only thing with that would be, if they defend it, it would go to their local courts so I could end up a bit spread out over the country, but part of me thinks some of them would just pay when they got a court letter.

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26 minutes ago, jk2054 said:

well because if they were delivered why would i attack the courier?

I thought that the issue was that the tracking data shows that they were delivered but the purchasers say they weren't. This means that there is a distinct chance that they were delivered but somebody has got the tracking data wrong or even manipulated it.
So apart from the tracking data, is there any photographic evidence?
If there is no photographic evidence, then should they have been? Is the courier contractually obliged to make a photographic record of the delivery?
If they are and there is no photograph – and if the addressee is prepared to confirm in writing that it wasn't delivered then I think you have a very good chance of seeing the courier.

I do love to see eBay but I can imagine that it would be pretty difficult because they will rise up against you as I have already said.

 

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Same thoughts here about them just paying up on the threat of court. They may even cave in at PAPLOC stage...

Sorry, cross post with BF.

We could do with some help from you.

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3 minutes ago, jk2054 said:

That was my other option in post 1 was instead of suing ebay i sue the buyers on the grounds i fufileld the contract so they need to pay.

my only thing with that would be, if they defend it, it would go to their local courts so I could end up a bit spread out over the country, but part of me thinks some of them would just pay when they got a court letter.

Fulfilling the contract means that delivery would have to be completed – and according to them, there has been no delivery and that means that you are in breach for whatever reason

Just now, Nicky Boy said:

Same thoughts here about them just paying up on the threat of court. They may even cave in at PAPLOC stage...

Who is "them"/"they"?

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3 minutes ago, BankFodder said:

Fulfilling the contract means that delivery would have to be completed – and according to them, there has been no delivery and that means that you are in breach for whatever reason

But jk has proof of delivery...?

We could do with some help from you.

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But what is the proof of delivery? Is it a signature – okay. Is it a photo – probably okay, although Facebook has got lots of videos of couriers taking photographs of the parcel and then picking up and walking away.
Is it simply GPS tracking data? Dodgy.
Is it that the courier has marked it is delivered? Dodgy.

What is the contractual obligation of the courier company and have a complied with it?

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not really because ebay private sale contracts means they’re on burden for no delivery

They have name + signature + gps pin

no ups dotn take photo they get physical signature, but physical signature means someone was in

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yes marked as delivered but witht signature and GPS and the fact UPS have a good solicitor I don’t see myself standing a chance against UPS because if all i have is a letter and UPS has signature and GPS i don’t see why UPS wouodnt win

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Have we checked that the signature really is the signature of the addressee? What are they saying about it?
Sometimes the so-called signature is a mere scribble on a screen

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yes they is the buyers

well no because the buyers wont give me a signature nor answer my messages

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5 minutes ago, jk2054 said:

not really because ebay private sale contracts means they’re on burden for no delivery

You mean that Ebay are on the hook for non-delivery?

We could do with some help from you.

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no but theres no consumer rights because im not a trader for the purpose of these specific ebay sales as they came from my personal account not my business one

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Well, personally, I think the zero cost of sending a PAPLOC to the buyers is low risk.

Why not try it and see what happens?

We could do with some help from you.

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