17 month old faulty TV - bought from box with my amazon card -

[Meishere]

Bought a samsung tv 17 months ago which has gone faulty.

It has a 6 year guarantee on it however the warranty company say its too expensive to repair and are offering £350 off a new tv which is £1299 which is what i originally paid.

It was bought from box with my amazon card but that card is no longer valid as amazon no longer have that card.

The account was closed by amazon.

Can i do a section 75 still?

Under the consumer act 2015 i thought i was entitled to a repair replacement or refund of depreciating value?

Not being expected to pay another £851 on a new tv? 

17 months is surely not an acceptable time frame for reasonable use of a tv for it to go faulty.

[dx100uk]

you mean an amazon credit card?

dx

 

[Meishere]

Yes amazon credit card

[BankFodder]

I think it might be tricky at this stage to use section 75 after 17 months of use of your TV.

Section 75 would effectively be enforcing the consumer rights act and that means that they would be entitled to deduct a proportion of the price refunded to you to reflect the 17 months use that you have had of the set before it broke down.
This assumes anyway that you would get some kind of refund.

You have two sets of rights here. You have the rights under the guarantee – which normally speaking we wouldn't recommend too much. We also have rights under the consumer rights act.

First of all, the supplier's position that it is too expensive to repair is nonsense and you can disregard that.

If the guarantee promises you a repair or new for old then that would probably be your best bet.

If the guarantee doesn't exceed your rights under the consumer rights act then we should go after the statutory remedy although as I have explained, any damages you would be awarded with probably be based on the full value of the TV minus a deduction for 17 months of use.

Please tell us about the guarantee. Are you able to link us to it somewhere on the Internet.

 

Also, tell us about the supplier. Who sold you the TV? Who is the warranty company? Did you pay extra for the warranty? And you keep on talking about "box". I have no idea what that is

[Nicky Boy]

"Box" BF

https://www.box.co.uk/

 

[Meishere]

It was as nicky says this company

BOX | Best Prices on PCs, Laptops, TVs, Gaming, Components, Monitors & More

WWW.BOX.CO.UK

the guarantee was included which  is through solocare and the repair company is ICTV which is the approved Samsung repairer.

This is the guarantee

https://1drv.ms/b/s!ApY5fqNZPNedgY4_MnbVC_uI-gHN5A

 

SOLOCARE PROTECTION PLAN_231124_103525.pdf

[BankFodder]

Have you received something in writing from solo care explaining that it is too expensive and the details of their offer?

[Meishere]

Yes see attached pleaseScan 24 Nov 23 11·33·47.pdf

[BankFodder]

Okay it all seems fairly clear.

You need to identify an alternative television of the same specification and as close as possible to the price that you paid for your faulty one.
Let us know what you have found. Or is the model that you have still available?

Can you find a website link for solo care? I would like to see if they are regulated by anybody.

I will be suggesting that you send them an initial letter of complaint and then follow up in short order with a letter of claim and then begin a County Court claim.

If you decide to follow this advice, you won't be bluffing. We aren't going to waste our time. Their proposals are outrageous and I think I have noticed on the Internet one or two other people being faced with the same kind of offer and of course because they haven't visited this forum, they have simply back down and accepted