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    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
    • I have checked. No recording was triggered by the camera - I don't have loop recording, only proximity and vibration sensor triggered recording - abs and since he took photos from afar and did not physically touch my car - no recording was done. 
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Insurance for flat owner


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Hi

Don't know if this is the right forum, but if not perhaps you could point me to a better one.

My son owns his flat.  The freehold is owned jointly by all the flat owners in the building, and buildings insurance is held jointly.

If my son's central heating were to have a leak that caused damage to other residents flats and contents, is my son liable or should it be covered by the joint buildings insurance?  If he is liable, what sort of insurance would he need to address this?

What about if, say, his bath overflowed and caused damage below?

Many thanks

Abo

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normally in this case it would be covered by the buildings insurance but your son would be liable for the excess as the issue occurred within his demise.

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It would depend on what the lease says, how the damage was caused, and what was damaged but most likely your son would be responsible for the damage to.otuer people's flats by a leaking CH system and almost certainly if he lets his bath overflow.

The owners of the damaged flat (or their insurers) would make a claim against your son and if he were legally liable it would usually be insured by his contents insurers under the third party liability section of his contents policy.

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Hi

I Agree your son needs to have a very good read of there Leasehold Agreement to see specifically what it states about Insurance and Repairs/Damage.

Does your son have a copy of the Jointly held Building Insurance and again they need to have a good read of this to see exactly what it covers.

Does your son have Contents Insurance for there Flat and if so again they need to have a good read of this to see exactly what it covers.

The scenario you describe is a difficult one to answer as it would all depend on the exact wording of the Leasehold Agreement that was signed as a radiator leaking may actually be the responsibility of the Flat Owner its all in the wording of that Agreement and who is responsible for what i.e. Maintaining/Inspecting these Radiators.

Ultimately the Owner of the other flat would make a claim against your son for the damage caused to there property and your son would pass this onto whichever insurer (bear in mind all the above)

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