PARKINGEYE ANPR PCN - overstay - LIDL Wheatlands Way, Arnison Retail Centre, Pity Me, Durham DH1 5FA **Cancelled by Lidl money refunded**

[mackem67]

Hello all

We received a PCN from Parking Eye when we got home from a weekend break on Tuesday 12/09/23. Apparent infringement was dated 03/09/2023 and notice issues 07/09/2023.

Charge amount £90 reduced to £45 if paid within 14 days. We were 17 minutes over the maximum stay time and in that time we were in Lidl twice to buy shopping.

I have written to the CEO (adam caterall) of Lidl and to their customer service department. Customer service responded yesterday with requests for proof of shopping, do we have any previous PCN with this company, have we appealed and a copy of the notice.

Unfortunately  I can't put my hand on the original letter and received a reminder today stating £45 to be paid today (not 14 days since 07/09).

Is there anything we can do? 

Many thanks

[Nicky Boy]

Can you fill this in the sticky below please mackem?

Then we'll move you on.

Well done on contacting Lidl direct.

I think Customer Services are being rather pedantic though.

7 minutes ago, mackem67 said:

requests for proof of shopping, do we have any previous PCN with this company, have we appealed and a copy of the notice.

https://www.consumeractiongroup.co.uk/topic/391121-have-you-received-a-parking-ticket-please-fill-this-out/#comment-4684358

 

[honeybee13]

Don't pay anything and especially, please don't contact Parking Eye, it can only complicate things.

HB

[FTMDave]

Like the username by the way 

[mackem67]

• Please answer the following questions.

 

1 Date of the infringement 03/09/23

 

2 Date on the NTK [this must have been received within 14 days from the 'offence' date] We found it on 12/09/2023 on return home from a few days away. Not sure it is an NTK and cannot find it. Will search and provide asap
 

3 Date received: we discovered it 12/09/23 on return from days away
 

4 Does the NTK mention schedule 4 of The Protections of Freedoms Act 2012? [Y/N?] 
 

5 Is there any photographic evidence of the event? Yes 2 photos, entry and exit
 

6 Have you appealed? [Y/N?] post up your appeal] NO
 

Have you had a response? [Y/N?] post it up Give answer here
 

7 Who is the parking company? Parking Eye

 

8. Where exactly [carpark name and town] LIDL Wheatlands Way, Arnison Retail Centre, Pity Me, Durham DH1 5FA 

For either option, does it say which appeals body they operate under.

POPLA / BPA
 

 

[FTMDave]

I don't want to be over optimistic, but if a supermarket chain doesn't want to cooperate, they say so immediately.

The fact they've asked for more details is very promising.

If you can't find the original invoice send Lidl the reminder letter, it'll still have the fleecers' reference number on.

[mackem67]

I have sent them the reminder

[mackem67]

To let everyone know that Lidl has cancelled my parking charge from Parking eye and as my husband paid the £45 they have agreed to a refund which will come from Parking Eye.

They did say that this is a one off and to be careful in future

Thanks for help

Mackem67

[FTMDave]

This is excellent news.  Well done.

Your experience will help others too as we've seen Lidl go from being at excellent at cancelling tickets to dreadful, but now they seem to have had a change of policy again.

Just one thing.  Parking Eye have a lot of previous for being told to cancel tickets and then "forgetting" to do so, and in your case they've even got the money in their pocket.  So if they haven't paid within a fortnight say, come back here and we can take it from there. 

 

[mackem67]

I will do thanks

Just noticed today they ha e a new big blue sign at the entrance now. That definitely wasn't there before! 

Edited September 24, 2023 by mackem67

[FTMDave]

Have PE refunded your husband?

And if the answer is no - how did he pay?

[mackem67]

Hi FTM Dave

 

Yes they sent a cheque

[FTMDave]

Superb!  TBH I expected them to faff around and "forget" to pay.  Well done on your victory! 

[Nicky Boy]

Congratulations!

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