EV Charger has gone faulty 3 times now and supplier is sending me to the manufacturer ***Resolved***

[PIXeL_92]

Before I send them an email to get the ball rolling I just want to make sure I am getting it right.

Fault is the car will charge for 15-30 minutes then cut out and will only start charging again if I flip the fuse in the consumer unit.

• Boxt are the suppliers
• Rolec EV are the manufacturers
• Ordered via Boxt - 7/04/2022
• Installed via approved installer - 13/04/2022
• First Fault Reported to Boxt - 23/02/2023 (no reply to this email, fault was very intermittent at this point.)
• First Fault chased up to Boxt / Rolec EV - 24/05/2024 (fault was now happening every time it was used.)
• Engineer out - 16/06/2024 (suspected faulty part ordered.)
• Part replaced - 24/06/2024
• Second Fault Reported to Boxt / Rolec EV - 03/07/2024 (Same issue as before)
• Rolec EV Suggest return to base repair - 03/07/2023
• Installer Collects EV Charger - 20/07/2023
• Installer returns to re-install repaired EV Charger - 03/08/2023
• Third Fault reported to Rolec EV - 20/08/2023 (Exact same fault as before.)
• Called Boxt to ask for a refund due to lack of support from Rolec EV and the fact it has had two failed repairs, they have said I would have to deal with RolecEV as the 3 year warranty is with them as a manufacturer and they only offered a 1 year installation warranty. - 21/08/2023

I have had the car checked by the manufacturer and I have no other issues with any other chargers, I have had a mate use my charger and they have the same issue.

I got it installed to avoid the higher cost of using public chargers however I am now having to resort to using them exclusively.

So to confirm should I be going to the supplier over the manufacturer for a refund and would it be a full refund as it was first reported in the 12 months of operation?

If it was to go down the small claims route could I also request the price difference in home and public charging also be paid?

Thanks

[dx100uk]

the fault is outside of 6mts so its for YOU to get   report done and sent it to the RETAILER wanting it repaired (one chance only) under your consumer rights and laws.

 

dx

 

[PIXeL_92]

No worries, Can I use the report I was given by the approved installer that came out both times to repair and then remove the charger (this was instructed to Rolec EV by Boxt the first time round,) or would I have to get them to come out independently again to do a new report?

Thanks

After sending them an email of my intentions they have agreed to replace it with a different brand of EV charger free of charge.

I am happy with that as I would have used the refund to do that anyway.

[AndyOrch]

Excellent topic title updated.