RRG Toyota Denton, Manchester - warranty issues

[sylhet]

Hi everyone,

I have an issue with toyota dealership,

I have bought a car from denton rrg Manchester on 02/02/2022 a 2021 plate toyota Corolla hybrid.

the car ran fine until 29/05/2023 then developed an electrical fault,

I took it to my local garage for check and they sent it to a dealer for diagnosis

the dealer told my local garage it was a wrong fuel issue, in that's why it cut off while running.

my local garage drained Out all fuel and refill with new E5 but the car still has the same problem,

I took it to different 3 garages but no one could fixe it s

I've sent it to dealer 2nd and 3rd time but the dealer stands on fuel issues, but it's not its clearly an electrical problem,

one of the garage came with fault code p3190 +B153A and they advised me this is the job has to be done under warranty. 

I have complaint to Toyota as well consumer, motor ombudsman,

I've sold my car for £8000 because I don't have parking space,

the car  I purchased for £23640

the mileage is 75831

do I have rights to continue with the dispute,

I will appreciate if anyone can advise me my next step.

Thank you 

[dx100uk]

30 minutes ago, sylhet said:

I've sold my car for £8000 because I don't have parking space

sold what car? this faulty Toyota??

if its on HP finance , its not yours to sell!!

 

[BankFodder]

And some more detail please.

Which Toyota dealership did you purchased a vehicle from?
Which dealership advise you that it was a fuel issue?
How did the full manifest itself?
How did you pay for the car?

And as my site team colleague above has suggested, your post is confusing because we aren't certain whether you are referring to 2 cars or simply to one car.

I think you need to be a little clearer about giving is a careful and structured bullet pointed account of what has happened

[sylhet]

It's only one car and I purchased from Toyota rrg denton manchester, paid by debit card and bank transfer it's not finance I got personal loan from the bank. 

and I've sent to same dealer for diagnosis and they finally told me they can't do under warranty. 

 

[BankFodder]

So this is not the car that you sold for eight thousand pounds?

[sylhet]

yes this is the one I have sold it for £8000 

Thank you again 

[dx100uk]

opps.

you do realise it was not your legal property to sell? you signed a finance agreement with xxxx (who?) they are the legal owners of the vehicle . did you get their permission to sell their property?

so bearing that in mind, how are you going to make any claim now against the retailer that sold it to you? ?(not that any warranty makes any odds at all. they mean nothing , not worth the paper they are written on) .

under your consumer laws and rights, you need to get a report done that concludes this fault was there at time of sale to send to the retailer demanding repair. and legally you should also be informing the owners you are doing so.

dx

 

[sylhet]

I am the owner of the vehicle that's nothing to do with bank loan, when I got the loan the bank didn't know which car I am going to buy. 

so the bank loan is between me and the bank. 

when I bought the car it was fine no problem, the problem started after 15 month. 

I think this is clear to you. 

Thank you 

[dx100uk]

well it is now.

ok good thats better.

its not a HP agreement or any agreement where the car is named? just to be clear please?

so, forget what they are saying about warranty, means nothing.

you now have to produce a report (if you dont already have one) that concludes the fault must have been there at point of sale and send that to Toyota rrg denton manchester, citing your consumer rights/laws etc etc.

you are now 18mts into the purchase, quite frankly it will be difficult to counter an expected response of 'wear and tear'.

how many miles have you done since purchase?

dx

 

 

[sylhet]

when I bought it was 6500 miles now it is 75831miles 

Thank you 

[dx100uk]

so you have done, 70K MLS in 18mts... i take it you've been using it for your taxi job then?
 

dx

 

[sylhet]

Yes I have used it as private hire taxi 

Thank you 

[pettersuk]

As others may try and help you, I would like to come with this side questions.

1. Are you up to date with the service intervals? every 5/to10 k miles? (especially for taxi purposes)

2. The amount of miles done will go straight out of warranty so toyota doesn't have any fault and as well not even the dealer.

just a side and personal opinion.

[dx100uk]

at 18mts use and 70k you are going to have a very very hard time as the dealership etc etc will claim wear and tear on your usage. sorry dont think you can go anywhere with this unless you can prove it was there at sale and or is a known inherent fault.

 

dx

 

[sylhet]

Hi pettersuk,

my local garage has done all the services using Toyota genuine parts from Toyota dealership. 

the warranty is 5 years or 100000 miles whichever comes first, so my car has done only 75800 miles which is still under warranty, 

when first I've sent to dealer they didn't charge me for diagnosis, which I was told it was wrong fuel I've used, 2nd time they told me they drove the car about 11 miles they could not find any fault, 3rd time they told they would not diagnose under warranty, this is the same problem since 1st to 3rd time to them.

I hope it's clear to you 

Thank you 

 

Hi, dx100uk

the toyota provide 5yr 100000 miles warranty mine still under warranty, 

I've taken this car to another professional hybrid specialists garage they found two codes which is P3190 +B153A and they advised me to take the car to dealer when this can get fixed under warranty, 

why you should spend money on it. 

now I've talked to Toyota dealership but they refused to do this under warranty. 

I think this gives you understanding of my situation. 

Thank you 

 

[pettersuk]

19 hours ago, sylhet said:

 

 

now I've talked to Toyota dealership but they refused to do this under warranty. 

Thank you 

 

ombudsman may be your only resolution as car it's still on warranty then, just double check and prepare all your documents for an eventual court claim.