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    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
    • Just to clarify - it was the lender who undertook works, not me.  They racked up huge huge sums in refurb costs - which were completely unnecessary.  They have been trying to charge all the costs to me.  Of course, I refuse to be held accountable - in my defence and counterclaim.   (I refuse to  be held liable for these works costs whether vat was or wasn't added - I maintain its the lender that must cover the costs).  It was a ridiculous sum of money and made no difference to their ability to sell either.  As its still unsold.    I can see - from disclosure paperwork - that the lender ceo uses this contractor all the time on other properties - for himself and for the bank.  The payer may not be responsible for the contractor's failure to add vat - but the ceo can clearly see it's not being charged - and again and again on all his jobs.  So he is complicit even if not guilty of the actual fraud.    I admit I'm angry with them. The sheer injustice and arrogance (that they could/ can do whatever they want and get away with it - has been astounding.  It's why I have fought so hard to get justice.  This particular issue is just another niggle.  They think they are above the law; can circumvent it - with no consequences / repercussions.    Thank you dx for pointing me to the link. I will now follow that up
    • I have posted the letter off today - sent recorded delivery, so should get to the Police early next week. I also walked along the street where this happened and checked if there were any CCTV cameras or video door bells in that section of the road, but could only find one. I talked to the owners of the house with the camera but they say it is set to only cover the area leading up to the house and not really the pavement or road and footage also auto deletes after 72 hours, so anything captured would be gone now. That was disappointing. I walked along the road a bit more, but couldn't see any other video door bells or CCTV, so that didn't help.  I always thought most people have at least a video door bell these days but not in that road... 😐 So came home a bit disappointed.  If anything else happens I will post an update here, but may not be for a week or so. Not sure how long this will take now.
    • Hi all.   I've just cancelled my Virgin Media because my Wife and I are going abroad for 12 months or so. My Son will be staying in our home, and wishes to start a contract with them. He signed up to a great deal for New Customers online, and a Contract Agreement was signed online. He had a delivery date for a Self Installation Kit but it never arrived. After speaking to numerous Virgin Media Staff online, they are insisting that he calls their Pre Installation Team (I presume that is their sales Team to try and get more money). He doesn't want to speak to them over the phone. He doesn't mind doing a Live Chat, but he hasn't got an Account Number yet, so that's impossible. He even had a chat with a Team Member on Whatsapp, who say they don't have access to the information they need, so he has no option but to call them. Why can't they just be straightforward with their Communications? Is there any other option other than calling them?   TIA.
    • Hi All, I'm looking for help with a P2G claim for another lost parcel. Given the wealth of information on this site, I'm hopeful that this should be an easy one to fix, but want to be sure I have everything. On the 6th March, I contracted with P2G to send a parcel (a £600 Pioneer AVH-Z7200DAB car stereo which is not on either P2G or EVRi's excluded from compensation or prohibited items list) using EVRi, sent it off, and that was the last I heard of it. The EVRi tracking showed that the parcel had made it to the national sorting hub at 2:12 on the 7th, and then vanished. By Friday, I had started to get nervous, and so, raised an enquiry. And then another, and another - well, they weren't responding, and I couldn't get their telephone one to work, I think in all, it was more than 15 enquiries. I also raised an investigation with P2G as well. EVRi closed the enquiry confirming a loss on the 19th March, and P2G near the end, although P2G closed it claiming that I needed to send photos of the parcel as proof - which I didn't have, and I also do not have an account with P2G so couldn't upload anything (I did test, just in case), and this is why despite receiving advice on the EVRi Fb group to send the letter before claim, I haven't yet acted. I have proof of the eBay listing, and the refund, to demonstrate that which was being sent, but P2G's insistence that I have no photographic proof of the parcel with the label - I have the photo of the goods in their box before sending, but this is for the eBay listing, and so does not show it after the fact. This I fear is what P2G will seek to rely on as a defence, hence my 10 week delay on progressing with this. But, I am more than £600 out of pocket for the loss: £600 for the item and £8.04 for the delivery fee, although my claim will actually be for an initial £611.09 to cover the cost of the loss, their delivery fee, and my 1st Class Recorded stamp for the Letter Before Claim to P2G, rising to £681.09 to cover the additional £70 cost of opening the court case if they fail to respond within 14 days. This question mark surrounding P2G's request for photographic evidence, is this likely to cause me a problem? Steve
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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UKPC/DCB(Legal) 11+PCNs for privately owned van used for my Ltd Co. - PAPLOC for 5, gained Default Judgement!! - Parkhorse Shopping Centre, Church St, Hudds, HD1 2RT **SET ASIDE+CLAIM DISMISSED**


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Thanks for this.  I'll go through it with a fine tooth comb later to see if they have respected POFA time frames.

 

The creep who took the photos was very interested in a ticket on the dashboard (20.06.2018).  Can you remember what is was for?

 

My thinking is that they might try and use this against you and pretend you had to pay or something.

We could do with some help from you.

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It might have been for a totally different car park. See I do follow the rules. No idea why it was there. You sometimes in a rush and leave them don’t you. 
thank you again!! 

 

Just to clarify.

 

There were no ticket machines at this site then.

 

Probably still isn’t.

 

Does this add any meat to my bone? 

 

Just in response to your point about the ticket in the window.  

 

That just have been from some other parking sites.

 

Which proves I do pay for parking when required.

 

Apart from when I’m caught out or misguided.  

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Understood, much ado about nothing from me.

 

I'm busy now but promise to look through your attachment properly late this evening.

We could do with some help from you.

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Yours from UKPS seems to be breaching a prohibition as in no permit no parking but you weren't parked as per Jopson v Homeguard you were unloading.  So begs the question and it might be one to chuck at any brief they sent, If it was a DPD, Yodel driver in an plain white van delivering without a permit, or a Scania artic  delivering would they be expected to obtain a permit?

We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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Yes good shout. There were 20ft arctic lorries in there for hours or more unloading, for the bigger shops that were in there, they used to block the whole in and out, the in and out was just one entrance / exit, no real management in there.. Just mindless bullies with yellow jackets.


I was unloading for 15 to 25 mins. 11 times over 1 year. I was unloading and loading every 2 days as well so it just goes to show it’s only when they’ve caught me in that half hour as if it was me parking all day as I was in the shop every single day then I’d have 365 parking tickets. 

 

Should I just call the fleecers and tell them this?

Maybe ask to speak with their head management, tell them the situ?!

 

I got a letter back from part of the management of the shopping centre should I upload as a PDF?

I am not sure it's a good idea to post on here?

 

He's a bit unsure what he can do, didn't exactly jump at the chance to help. But said if there's anything I can do please message back.... YES THERE IS SOMETHING YOU CAN DO!

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Don't rush into something that could backfire on you, please. You don't give the fleecers anything that you might be able to use against them later or they will figure out ways of defeating you. Now is the time to be patient and build your case, as I said before, don't do something impulsive.

 

Post up what you have from management minus identifying information and the guys will advise.

 

HB

Illegitimi non carborundum

 

 

 

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I have been forwarded your email below as I managed the Packhorse Shopping Centre in Huddersfield on behalf of NewRiver before they sold the property in 2021.

 

I recall you being a tenant back in 2017 and 2018 on site when you held a lease in the name of your shop, but have no record of you having reported receiving the parking tickets at the time.

Do you know who you raised this with?

 

I can confirm that UKPC UK Parking Control Limited were contracted by NewRiver Retail (GP1) Ltd, the landlord of the Packhorse Shopping Centre in Huddersfield at the time, to provide parking management restrictions in the service yard area with effect from March 2018. They replaced the previous provider, Care Parking. The centre manager confirmed on 21st March 2018 that he wrote to all the tenants that day advising them of their appointment which went live on 23rd March 2018.

 

UKPC’s services included installing signage that stated the parking restrictions that were in force. I note the point in your email about there being no planning permission in place for these signs, though as these were not outdoors with them being in an internal covered private service yard I do not believe they would have required this but that is a point you will need to discuss with them.

 

I trust this assists but if you need anything further please let me know.

 

Kind regards

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You haven't been taken to court yet, and there is still a chance that this NewRiver Retail (GP1) Ltd could stop the fleecers, but court is probable and as HB says you need to slowly build up evidence against UKPC.

 

You've already found out they had no PP.

 

Regarding the invoices, unfortunately on every single occasion they've respected the time frames of the Protection of Freedoms Act Schedule 4 so, although they don't know who the driver was, they can transfer liability to the keeper ...

 

... unless there are other balls-up on the PCNs.  Forum regular lookinforinfo is an expert on these things and I'm sure will look in soon.

 

The only possible exception is the 12.07.2018 one.  The reminder letter arrived on 11.09.2018.  But what about the first letter?  You've blanked out the date.

 

 

Edited by FTMDave
Typo

We could do with some help from you.

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What would have been easy in 2018 is now going to be damn difficult.

 

In 2018 UKPC would have been given an order by their client to scrap your tickets and would have had to obey given (a) they were working for the client and (b) they wanted to stay in the client's good books and have their contract renewed.

 

Fast forward four and a half years and you'll be contacting a company that no longer owns the shopping centre asking them to intervene with UKPC who won't give a toss about the ex-client having been booted out.

 

Still, you can only do your best.

 

So ask your contact to put in a good word for you with NewRiver Retail (GP1) Ltd.

 

And ask NewRiver Retail (GP1) Ltd to tell UKPC to cancel the tickets.

 

And, a long shot - have you still got a record on your phone of when you called UKPC about the tickets?

 

 

Edited by FTMDave
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From a manager at the company that owns or owned the shopping centre.

 

 

The parking system that we had in place meant that there was a process to be followed before any Parking Charge Notices were issued to cars parked in the service yard.

 

The operative from UKPC would call the centre manager or security team to check if a parked car belonged to a tenant,

 

if they were a tenant they would get confirmation that they were they permitted to park in the service yard, and if not were they in the process of loading/unloading. Only then would a decision be made to issue a parking ticket.

 

Given the amount of time that has passed since these tickets were issued, there is not a lot I can do to assist here other than provide what I have already sent over to you.

 

We can no longer review any CCTV from the time to provide evidence to UKPC as to why these parking tickets should be cancelled because they would only have been issued if the process described above had been followed which would have been correct for them to do so.

 

Kind regards

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Totally predictable.

 

Indeed there is little they can do given they no longer own the place and UKPC were booted out years ago.

 

It is evidence however that tenants weren't supposed to be ticketed and you were a tenant.

 

Send the snotty letter off in a fortnight or so, but it won't work with £1600 to play for, you will have to battle UKPC in court.

We could do with some help from you.

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Exactly I was a tenant.

Loading and unloading.

This is just absurd I am in this situation.

 

This is what you get for trying to run a business and make a dying town somewhere to visit.

 

I really do not want to go to court. No way. 


What do I do here now. 
I don’t have £1600 to give. I don’t need the stress of all Of this.
Had I been taking the micky I’d have had 365 pcn - but I have 11.

And it’s clear it’s when I’ve been loading or unloading.


What about the large pdf I uploaded. Anything on there? 


What Should I do now ? 
What do judges usually see here?

Surely any judge will see I was a tenant?!  
 

 

 

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You send the snotty letter in 10 days or so.

 

Then the ball will be in UKPC's court.  It is almost certain that for £1600 they will take you to court. 

 

Then we help you win the court battle.

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We could do with some help from you.

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Just a quickie for now but the manager who has been writing to you is quite correct about planning permission. If the area is enclosed there is no need for planning permission.

 

Having looked at all the PCNs you uploaded not one of them complies with the protection of freedoms Act 2012.  That means UKPC cannot transfer the liability from the driver to the keeper. Bear in mind that the driver could be any of your family or friends or anyone else who has a valid vehicle insurance is able to drive that car.

 

The reason they don't comply is because under the Act UKPC must specify the period of parking during which the alleged breach occurred. all they have is the time the vehicle was first seen. They do show photos in all cases  but they are only spread across a couple of minutes or so. You are allowed a consideration period of five minutes so there was no breach according to the PCNs.

 

In addition they have missed out a vital piece of the Act in the Notice to Keeper.   PoFA  Schedule 4 S8 or 9 [2][f]  since both applied as sometimes you had a windscreen ticket and other times you didn't  states "(if all the applicable conditions under this Schedule are met)". Well all the applicable conditions were not met as they didn't include the period of parking. In addition they also missed off the phrase above in parentheses which in itself is a breach of the Act.

 

As far as I remember most PCNs ,if not all ,were issued because of a lack of a permit rather than a case of no parking which unloading would have been the get out clause. I am surprised that as you were there so often you didn't qualify for a permit. Could you have got one  At other times when you were unloading perhaps the car park management said you were a tenant and it was ok to unload there?

 

 

 

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Thanks for this.

 

It seems you have hit some nails on the head. Hopefully power for me if this ever goes court?! 


As for a parking pass that was something given to long term traders. There may have only been 4 or 5. 
But as we know. I was not parking. I was only loading or unloading sacks of used clothing each weighing 20kg. 


We were allowed to unload or load.

 

As I stated if I was taking the micky I’d have 365 parking tickets as I’d be parking every day. But I have 11 only. Spread out over the year when I was caught loading or unloading.  

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Parking was permit holders only to my knowledge.

 

Those with permits would have been management or the special chosen traders who were able to got one. To be honest I don’t remember there being any marked bays as such. I don’t think. No special permit bays I think it was just an unmarked space. 

 

When 20ft hgv come in they just parked wherever they could. When people loaded or unloaded they parked were they could. Was a bit of a free for all. 

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In which case could be argued that the fleecer's should have invoiced the artic driver's for no permit , have come across gated and fleecer infested developments where delivery couriers in liveried vans have been invoiced for parking while delivering for not displaying a Permit that they would never know they need being as how they might deliver there once a week potentially.  Might be still worth using Jopson v Homeguard as a defence case as you were unloading not parking irrespective of parking conytrols, ergo my use of the artic driver's and delivery courier's as an example of the unreasonableness of the Fleecer's position.   Thoughts folks.

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We could do with some help from you.

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The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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I was only ever loading or unloading. How is it I can be in This position.

This is some rubbish and these Edit not getting a penny. 
If it goes court who will represent me? 

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1 hour ago, mrk1 said:

If it goes court who will represent me? 

You'll represent yourself like everyone on CAG.

 

Court wins for Caggers are around 85%.

 

It's not "if", it's "when" given £1600 is at stake.

 

You know what you should have done four and a half years ago, but didn't, so there's no point moaning about court now.

We could do with some help from you.

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As has already been pointed out, with the money involved, the chances are that the fleecers will likely do court, so you need to accept that eventuality.
You've done well so far exploring all of the usual quick fixes, unfortunately without success, but all is not lost.


You've also built some rapport with people who may be able to help you...
You should now be slowly gathering evidence to show the judge what charlatans these fleecers are.
And possibly even starting to draft a witness statement.

 

You really shouldn't worry about doing court.
(I've been there, employment tribunal, and it really isn't scary).
You come across as the type who would put on a good show in court.

 

I beleive your tenancy agreement is a strong piece of supporting evidence for your case. It entitled you to make deliveries.
Have you still got it, or could you get a copy of it from the previous site owner?
Also did the site owner actually own the land, or if it was leasehold, who the freeholder is
While you're at it, ask for a copy of the owner's agreement with the fleecers.

 

A couple of suggestions for your witness statement further down the line...
The fleecer's photographs...

It looks like you stopped the van next to entrance doors, not in a marked bay. This is very persuasive that you were carrying stock through doors into the centre.
You've indicated your stock in one of their photographs. There's also some in another photo, and there are also display racks in another (Which were definitely yours, weren't they! 😉)... all evidence that you were unloading.

 

Already mentioned are their time stamped photos... They only show your van stopped for 14 seconds, 18 seconds, 27 seconds, 33 seconds, 37 seconds, 39 seconds, 1 minute 22 seconds, 1 minute 31 seconds, and the "biggy"...2 minute 44 seconds!
Not exactly evidence of being "parked".

I'm sure others will come up with more ammunition.

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We could do with some help from you.

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Sounds good thanks.

 

Later on or tomorrow I’m going to re read the entire thread and make notes. Get a list of evidence on billet point form. And contact all appropriate parties for leases and contracts. 


Certainly was my stock on the floor. And certainly I was there loading or unloading as a tenant. For no more than 5 or 10 minutes.

 

This is absurd that these dogs actually think they can come and hold me over the toilet and empty my pockets.

 

Why are these [edited - HB] allowed to operate like this. 

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please stop swearing and using like words ,

you've done it throughout your thread and its been changed each post.

 

be civil be nice, calling them names does not exactly help your case nor attitude toward them.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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