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    • be very wary upon what you see being recently posted on here 😎 regarding KIH.... all is not what it seems...  
    • 1st - all my posts on CAG are made not only in reply to the specific issue the topic starter makes but also in a general matter to advise any future readers upon the related subject - here it is kings interhigh online school. KIH lets take this topic apart shall we so readers know the real situation and the real truth...and underline the correct way to deal with KIH. https://tinyurl.com/ycxb4fk7 Kings Interhigh Online School issues - Training and Apprenticeships - Consumer Action Group - but did not ever reply to the last post.  but the user then went around every existing topic here on CAG about KIH pointing to the above topic and the 'want' to make some form of group  promoting some  'class action' against KIH . then on the 2nd march this very topic this msg is in was created. all remarkably similar eh? all appear to be or state..they are in spain... ....as well as the earlier post flaunting their linkedin ID, (same profile picture) that might have slipped through via email before our admin killed it.., trying to give some kind of legitimacy to their 'credentials' of being 'an honest poster'....oh and some kind of 'zen' website using a .co.uk  address (when in spain- bit like the Chinese ebay sallers) they run ... and now we get the father of the bride ...no sorry...father of a child at the uk-based international school in question posting ...pretending to be not the 'other alf... do you really think people are that stupid..... ................... nope you never owed that in the 1st place... wake up you got had and grabbed the phone - oh no they are taking me to court under UK jurisdiction...and fell for every trick in the book that they would never ever put in writing that could be placed in front of a court operating under their stated uk jurisdiction wherever you live. T&C's are always challengeable under UK law this very site would not exist if it were not for the +£Bn's bank charges reclaiming from 2006> and latterly the +£Bn's of PPI reclaiming both directly stated in the banks' T&C's were they claimed they were legally enforceable ...not!! they lost big time... why? a waste of more money if you've not got a court claim....... why not use them for a good outcome...go reclaim that £1000 refundable deposit you got scammed out of . people please research very carefully ...you never know who any of these people are that are posting about kings interhigh and their 'stories' they could even be one of their online tutors or a shill . don't get taken in. dx      
    • @KingsParent thank you for sharing your experience.  I also tried contacting the CEO but didn’t get very far. Do you mind sharing his contact details?  kind regards   
    • Thank you Rocky for the clarifications though they did cause a problem at first since an original windsccreen ticket was  of a different breach some time before. The current windscreen ticket only states that you were parked there for 6 minutes which is just one minute over the minimum time allowed as the Consideration period. There is no further proof that you parked there for any longer than that is there? More photographs for example? Moving on to the Notice to Keeper-it does not comply with the Protection of Freedoms Act 2012 Schedule 4. First there is no parking period mentioned on it. there is the time 20.25 stated which coincides with the W/S ticket but a parking period must have a starting and finishing time-just one time is insufficient to qualify as a parking  period as required in Section 9 [2] [a] . Are there any different photos shown on the NTK comapared to the w/s PCN? Not that that would make a difference as far as PoFA goes since the times required by PoFA should be on the NTK but at the moment Met only appear to show that you stayed there for 6 minutes. Another failure to comply with PoFA is at S9([2][e] where their wording should be "the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; ". You can see on your NTK that they misssed off the words in brackets. Met cannot therefore transfer the charge from the driver to the keeper. Only the driver is now liable. Then their is the discrepancy with the post code on the NTK  HA4 0EY which differs from the post code on the contract and the Post Office Postcode Finder which both list it as HA4 0FY. As you were not parked in HA4 0EY the breach did not occur. In the same way as if you were caught speeding in the Mall in London, yet you were charged with speeding in Pall mall London [a street nearby] you would be found not guilty since though you were speeding you were not speeding in Pall Mall. I bow to Eric's brother on his reasoning on post 12 re the electric bay abuse  That wording is not listed on their signs nor is there any mention on the contract of any electric charging points at all let alone who can park there or use them. He is quite right too that the entrance sign is merely an invitaion to treat it cannot form a contrct with motorists. Also the contract looks extremely  short no doubt there will be more when we see the full Witness statement. As it stands there is no confirmation from Standard Life [or Lift !] on the contract that Savills are able to act on their behalf. Also most contracts are signed at the end of the contract to prevent either side adding extra points. So their percentage  chance of winning their case would be somewhere between 0.01 and 0.02.    
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Allianz not paying out on missed event insurance *** Resolved and GOGW***


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Hi everyone, I have been having some trouble with Allianz not paying out on an insurance claim I made regarding a missed event.

 

I bought tickets to an event back in July and caught covid, so I wasn't able to go. I subsequently made a claim with Allianz (as I had bought the tickets from ticketmaster and paid extra for insurance just in case). I provided proof of purchase, and proof I had covid. I heard absolutely nothing back from them after that. I made multiple phone calls, complaints, emails, and they were all ignored.

 

I then involved the financial ombudsman service to help sort this, on the 11th of November. I got a response from Allianz finally on the 23rd November saying my claim had been approved and to wait 5-10 days for payment. As you have probably guessed by now, no such payment arrived. I have re-contacted the ombudsman but frankly at this point its just ridiculous and I am asking whether I have any grounds for legal action against this company.

 

Thank you

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Yes, you do. I would suggest that you cut to the chase and simply send them a letter of claim.

Have you actually had a decision from the ombudsman or simply some kind of recommendation .

You could post up what you received from the almondsman in PDF format

 

 

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Hi, thanks for the quick response.

 

To save a lot of typing I will attach the final decision from the ombudsman and the confirmation email from allianz

 

In short, they approved the claim and the ombudsman deemed it a fair response. They ended it there and said if there's any further issues to get back in touch and they would re-open the case 

 

 

Ombudsman decision.pdf Payment letter 2022 4516862 2022-11-23 200430 copy.pdf

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I would suggest you email them using the address on the letter.  Including urgent payment issue, in the subject title.

 

Email them a copy of the letter and tell them they need to issue the payment promised or you will issue a Country Court against them.

 

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Thanks, ill do that now

 

Not really hopeful for a response but from what ive gathered from other unrelated cases the general rule of thumb is give them about 2 weeks to respond before getting the ball rolling with court action. Is that reasonable or should I shorten that given I've really been waiting since July. 

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you need to enforce the FOS Decision using form N322A

 

enforce it in a county court

or threaten to do so.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thanks for the advice 

 

Ive sent an email to them, saying that I will be starting legal action against them. I got the same automated response I always get when I have sent emails so I expect nothing

 

I have a couple questions about form N322A though. Why would I use N322A as opposed to N322B? What would I require the courts permission for, since its a set sum that I am claiming for? Apologies if that's a daft question just trying to understand what I would be doing. 

 

 

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Just logged onto my twitter and noticed that the twitter feed for this thread was replied to by Allianz, who have also sent me a private message stating that it was probably an "administrative error" and that they will ask claims to reissue the payment.

 

I will keep everyone updated on whether they follow through or not 

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We could do with some help from you.

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  • 3 weeks later...

Hello, hope everyone’s had a good Christmas. Sorry for the radio silence.


The lady who’s in charge of my ombudsman case got back to me on the 16th December, and told me the ombudsman decision is not legally binding yet, and to wait 2 more weeks and see. It’s been those 2 weeks now and I still haven’t gotten anything.

 

I have sent them an email back asking for next steps but frankly this is just getting annoying by now, especially when I’m basically being taken for an idiot and a fool when Allianz are sending me payment confirmation and saying on their twitter that they will pay me and never following through. (EDIT: lady in charge is out of office for another week so advice in the meantime, should I wait or get the ball rolling myself)

 

I will try and get the FOS decision to be legally binding and then maybe they’ll comply. In the meantime, is there anything more to be done? I’m tempted to seek damages for the pure stress and headache this has caused me the last few months, but I’m unsure if I have a case

 

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Are you 100% absolutely certain/sure/positive the payment has not been made into your account referenced in the letter from Allianz?

 

Seems odd to me that they'd send you two separate confirmations that they would pay and then fail (twice) to do so.  Especially when they seem to have discussed your payment and agreed it with FSO...

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Run up to Christmas tends to be very busy for Insurance companies.  Lots of claims and payments to make, with less staff to process them.

 

I would suggest contacting Alianz again this week.

 

The other issue is that Alianz are going through some changes at the moment, with staff being made redundant in some of their offices, with work being transferred to other offices.  I wonder whether this has been an issue affecting your payment.

We could do with some help from you.

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Hi, thanks for both your replies

 

I’m absolutely sure payment hasn’t been made yet. I was worried at first maybe I put the wrong details down or something but then I checked the details provided and they were right. I only really have one bank account I use for paying and getting paid so I would have definitely noticed, plus being a student if £150ish went into my account trust me I would’ve noticed!!

 

In regards to the second reply, I will send them another message some point this week and see what they say. It’s probably one of those where one person says they’ll do something and never get round to it, but I’ll chase them up 

 

Again, thanks for the help

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Allianz on twitter got back to me, and now I'm completely lost as to what to do next 

 

Please accept my apologies for the delay in responding. The payment message appears to have been sent to you by mistake on our end. Your claim, however, is still missing certain documentation. We will need a lab base test result or an NHS lateral flow submitted on the NHS website to support a covid related claim; however, we do not accept lateral flow. Please send us the necessary documentation so that the claims team can process your claim. Thanks

 

It seems they are completely backtracking on the payment confirmation they sent me. What's confusing me is, I have already done this months ago. For some background, they requested some further information on the 26th August. They requested 

 

- Anything from the NHS stating that you had covid after you submitted your lateral flow test to the NHS

 

I sent them a screenshot email on the 7th September (I missed the initial email, completely my fault) from the NHS showing a positive result and I thought that was that. For them to now say it was sent in error has caught me off guard to be honest. 

 

What on earth do I do now, I doubt I would be a fool to assume they have no intention of paying up.....

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I'm probably being thick, but the links in respect of the two quotes below appear to reference forms for enforcing decisions and settlements reached via ACAS.  (??? 🤨 )

 

Is that right?  This thread is about non-payment of an insurance claim, and although it's been referred to the FOS (not ACAS) my understanding is the FOS haven't made any decision about it yet  (??? 🤨)

 

On 13/12/2022 at 01:59, dx100uk said:

you need to enforce the FOS Decision using form N322A

 

enforce it in a county court

or threaten to do so.

 

dx

 

On 13/12/2022 at 11:18, Andyorch said:

 

Of course I may be completely wrong and mistaken...

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FOS made a recommendation, it's not legally binding yet (once the lady in charge is back it will be, since its been the 2 weeks)

 

I think the form only applies when its got to that legally binding stage

 

N322A can be used for legally binding FOS decisions 

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yes there are several threads here on enforcing  an FOS decision in court using N322a

just type that in our enhanced search box 'N322A'

 

dx

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please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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OK.  It wasn't clear to me but those forms seemed to be for enforcing Employment Tribunal awards and/or ACAS settlements.

 

 

Forgive me for asking another question but I'd like to make sure I understand this properly as I've no experience of FOS processes.

 

Isn't the email you posted up from Nikki Baron just an interim report arising from her preliminary investigation on behalf of the Ombudsman, and she's now actually closed the file under the impression that it's settled and that Allianz will cough up? 

 

It's not actually a formal ombudsman decision at all is it?  She doesn't appear to have decided anything.  She reports that Allianz have made an offer to pay up, you've accepted it, she thinks that's fair, FOS case closed.

 

I know you say she told you to wait two weeks, but was that just a "wait and see and if they don't pay up we'll investigate further" sort of thing?

 

But again, as with the court forms, I may be completely wrong!!!  🙂   Apologies if I am!

 

By the way - I'm not at all suggesting you shouldn't sue Allianz in court.  If they don't pay up I think you should sue, I certainly would.

 

I'm simply questioning whether you yet have (or will have) a FOS decision to enforce...

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Hi just another quick update.

 

Finally got through to them on the phone and they told me payment actually bounced back due to incorrect account details,

 

I am not sure how since the claim letter has the correct details on but anyway, they said to expect payment within 10 days so fingers crossed!

 

In response to your question manxman, you're correct, nothing decided it's just a recommendation.

 

I'm also not sure how the whole investigate further thing works but she reopened the file since there was an issue with payment.

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  • 2 weeks later...

Hello again everyone

 

I’m afraid to say I have no idea what to do again, I received a call from Allianz saying that I’d get payment within 5-10 working days and that they were very sorry about the delay. 
 

it’s been those 10 working days now and again I have nothing. I’ve already contacted the ombudsman service but now they are not responding. Should I just begin to take matters into my own hands, it seems as though I’m just getting the runaround at this point and I’m just frustrated. 
 

 

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Even if you issued a court claim, you would be waiting for them to settle.

 

Try Twitter again.

 

Perhaps ask.  Are Allianz having financial difficulties ?  They promised to make a payment on x date, have made several promises since and still no payment.  Starting to worry that they have run out of money !

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We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

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  • 1 month later...
  • dx100uk changed the title to Allianz not paying out on missed event insurance **PAIDOUT+GOGW**
  • Andyorch changed the title to Allianz not paying out on missed event insurance *** Resolved and GOGW***
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