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Everything posted by mynamenotjeff

  1. Will do, also sent a donation your way, just as a token of gratitude and will send more when we finally win this thing! ive actually already told a few friends about this site who have had trouble getting refunds etc but I will definitely do that excellent suggestion
  2. This is incredible information I’m immensely grateful i will 100% provide a summary I don’t intend to use these services and ghost afterwards it would frankly be rude and disrespectful I do now have a printer/scanner so any documents that need scanning will be done so appropriately I don’t really intend on losing out on my court costs but to be honest the extra £100 I can probably live without, naturally I will try to gun for it as hard as possible though again your help is much appreciated
  3. hello again, sorry for the long absence, finally got a mediation date for the 28th July, between 8-10am. I'll do some reading up naturally beforehand. In your opinion, is there in particular is there anything I should mention in terms of this case?
  4. Ah ok thanks for that mcol says the last thing that’s happened is the DQ was filed so just a waiting game for now I think
  5. Quick question, how long should it be until I get word on mediation/ a response. I posted my letter first class to the court and Hermes nearly 2 weeks ago now
  6. yeah I've had a read they seem to have a reputation for trying to fleece you and get away with lower that what the claimant actually asked for, and the mediators can fuel that. I'll sort out the scanner, it's a big university, there will be one somewhere, I'll reupload when I find one. I filled out the DQ and I'm personally happy with mediation, I have no intention of settling for any less than what I am owed. I will print off and post a copy to hermes and back to the county court hopefully today
  7. I apologise for the photo quality first of all, I was intending in buying a printer/scanner but with being at university as you can imagine money is pretty tight and £70 is not something I can spend freely on something that would be used sparingly, especially with free printing being offered on my course As for the insurance aspect, yes I can see that being something they try on prey upon. I know that you are against the idea of mediation, from other threads I’ve read and with this being a slightly larger sum, do you think mediation is the route to take or a hearing? I actually got the directions questionnaire with everything else so I just filled it in. I understand that’s what you meant by DQ?
  8. here you are, apologies for the poor quality (edited previous post forgot to mention something) particulars of defence_compressed.pdf
  9. sounds good, ill hold off on sending the form until your reply tomorrow. Shall I upload the defence that hermes put forward, if that's something you would like to have a look at tomorrow? Additionally, im concerned about something hermes mentioned. It seems due to my own human error I stated the value when purchasing the postage all those months ago as £720, rather than the true value of £719.10. I have no idea how I did this, bit of an idiotic mistake on my part admittedly. Their exact wording was that I have been put to strict proof as to the value of the item
  10. hello again, been a while Quick update, just received Hermes's defence and the form to send to the court for mediation etc. Going to post off the form tomorrow to the court. The notice of allocation to the small claims track form states to send it to the court, and also serve copies on all other parties. Am I to also send a copy of this to hermes? Thanks in advance If u need to see anything do let me know
  11. my mistake, I have read several, I missed the one about the MacBook and had just finished reading it. Apologies.
  12. I just had a read of the laptop one, and they did actually file the acknowledgement of service towards the end of the 14 days, and this letter came this morning. So am I to understand that towards the end of the next 14 days (ie, around the 29th) they will file the defence and suggest mediation. I do understand your point and I assure you that I understand the importance of being self sufficient and not being spoon fed per se, so forgive me for that
  13. Another quick update, got a letter today saying Hermes intend to defend themselves. I have a quick question too, does this mean that this is going to go to a hearing, because from reading stories on subreddits it seems unlikely that they would take this to court? 25d539ec-16c7-4748-a39b-5927b310907a.pdf
  14. Just a quick update, the 14 day period expired today and still heard nothing, so I have gone and submitted the claim on money claims. Hopefully this will stir up a positive result. I will keep everyone posted on any updates. Again, thanks for all the advice
  15. That’s fair enough, thanks for the advice again is there anything else? should I wait for the 2 week period to expire or does the fact that they got back to me before then void that and allow me to proceed?
  16. Sorry must’ve slipped my mind, I did, got it back through PayPal and it’s currently sitting in my bank account
  17. I thought I would modify the wording of the particulars to reflect the partial refund, please let me know if there is anything I need to amend Breach of contract and/or Conversion, unfair trading the claimant used the defendant's delivery service reference number 6200157247452489 to send a parcel containing a laptop computer value £719.10 to a UK address. The defendants damaged the parcel and then destroyed it with no warning to the claimant and without authority. The defendant's actions are Unfair Trading within the meaning of the Contract Protection of Unfair Trading Act 2008. The defendant partially reimbursed to the value of £300, as per insurance taken out by the claimant. The defendant refuses to reimburse any further. The claimant seeks £519.10, the remaining value of the laptop plus a maximum of £100 damages for conversion in the discretion of the court: total £519.10 – plus costs
  18. Hi, back earlier than the 14 days. Hermes got back to me, got sent an email from what im presuming to be a senior member of their team. They've stated they can't refund more than £300 and that's about it. Ive attached the email in pdf format I would assume that this voids the 14 day wait and we can now proceed forward? Your scan Scan to Hermes Complaints Incident 210415012967.pdf
  19. Hi I have attached the draft letter of claim into this post I would assume they get an extra 2 weeks to respond to the new letter of claim correct? Letter of Claim 2.pdf
  20. Hello again hermes have just got in touch with me via email, saying that they have processed a refund of £300 plus postage so £318. Obviously the laptop is worth £718. To be honest I was not expecting this, and I’m unsure what to reply and if I’m meant to still processed with court action, which would’ve been on the Monday coming. Any advice would be appreciated
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