Stratstone - Issues with in car electronics linking to phone since taking delivery

[axil23]

Thank you so much your help. I am glad to say the issue has been resolved. Honestly you guys were amazing. 

[honeybee13]

That's great, I'm really pleased for you.

 

Could you tell us more about how it played out at the end, please? You could well help future caggers who have a similar problem.

 

HB

[BankFodder]

Thanks for letting us know – and as my site team colleague above has said, it would be useful to know the story at the end.



 

[Maxim2245]

Wrong thread. 

Edited December 29, 2022 by Maxim2245

[axil23]

A senior manager from the dealership called me and I mentioned the entire history to him. He wasn't too impressed with how it had been handled by another dealer and offered to take on the car and fix any issues. I would prefer to get this fixed rather than return and look for another car so happy for them to give it one more shot.

 

 

[axil23]

Considering that I have given the original dealer another chance to rectify the issue. Would my rights still apply if the same problem comes back? Or do I give up my rights?

Is there anything I should get in writing to say they guarantee that particular issue? 

[BankFodder]

I will have to reflect on this but I certainly think that you should write to the original dealer and tell them that the car is now being examined and will be repaired by xxx The new people.

 

You are putting them on notice about this and if they have any objections then they should let you know within the next 5 days

 

 

 

[axil23]

It is being fixed by Statstone the original dealers. I want to keep the car so really don't mind giving them another chance. But if the problem comes back then my rights should still apply right? 

[Manxman in exile]

Glad you've found a solution to your satisfaction.

 

I'm not a lawyer (and I'm not giving you legal advice) but I'd have thought that if the same problem comes back again, then you'd be entitled to reject it as they would already have had an opportunity to rectify it and they had failed.  If it's the same problem, then the one attempt they are allowed didn't work.

 

(But wait and see what others say.  Don't just rely on me as you've spent a lot of money on this purchase.)

 

IIRC you had notified the original dealer of the problem when you took delivery of the car, plus the second dealer in Newcastle has kindly provided you with an email confirming that the fault must have been present at purchase.  Those two points are both in your favour.

 

However:

 

(1) as I understand it, after 6 months you might only get a partial refund.  I believe the original dealer will be entitled to deduct from the full refund an amount to reflect the use you have had from the car between taking delivery and you rejecting it.  How that amount might be determined in respect of a £170,000 supercar, I don't know.  But I suppose it might be quite a large sum.  (I simply don't know).

 

(2) I believe you said you'd acquired the car on some sort of PCP deal or similar.  Whether that affects your consumer rights as I've outlined above, I simply don't know.  From a consumer protection point of view the law sometimes treats outright purchases differently from things like HP and lease deals.

 

(3)  As I've posted previously, I think a £170,000 purchase is a lot of money to rely just on answers from an online forum.

 

[Edit:  One other note of caution.  I'm assuming that the fault - getting your 'phone to connect to the car via Bluetooth? - would be considered a sufficiently serious fault to justify rejection if it came to it.  Again I don't know.

 

Anyway - hope the car stays good and you don't need to consider anything other than enjoying it!]

Edited January 2, 2023 by Manxman in exile