My daughter has found an email where she told them she was rejecting the car 23/11/23. I know this a bit down the line but she gave them the opportunity to fix. There was a telephone conversation where she was told she couldn't reject as she was outwith the 30 days.

Sorry I couldn't be more precise but my daughter is not here right now and this has made her very ill. We have more than enough evidence that prove they have been negligent all the timeframes and reports from 2 independent garages.

I'm pretty sure of it but I'd need to check back previous emails definitely got the reports from Nissan and other garage

My daughter told them she was rejecting the car within the 6 month period but they said they wanted to do their own checks after Nissan said it needed a new engine

Ok thank you for your reply. Regarding the time period the car was purchased in June 23 and the faults were relayed to Big Motoring World on 8th July so just 1 month after purchase. The car was supposedly fixed however the faults remained. With big motoring world taking their time to respond and authorise the car to go to garage is where the problems lie. They eventually arranged recovery of the car on 18/10/23 the car sat at the garage from that date until 29/11/23 November when big motoring world arranged to recovery to main dealer. It then sat there until 12/01/24 when big motoring world wanted to do their own checks. So they were aware of the faults just over 1 month of purchase and messed my daughter around getting the car booked into garages. Does that not mean she has no consumer protection?

Can anyone check my letter of claim please. Just want to know if it's OK to send or of anything needs changing. Thank you

Dear Big Motoring World, I am writing to formally assert my rights under the Consumer Rights Act 2015 regarding the car that I purchased from your dealership on 06/06/2023, for which I paid £6700. Within the initial 30 days of ownership, a significant defect has materialised in the vehicle, specifically related to its engine, along with a multitude of other defects. During the drive home once purchased, I felt the car shuddering a little but thought it was my driving as I drove automatic car for some time before this car. I wouldn't have expected a car that I just purchased from showroom to be faulty. I checked the oil at this point and noticed it needed topping up I did this. Due to having a premature baby I wasn't out much in the car after purchasing it. Went out for short drive and car broke down 7th July 2023 I managed to get someone on the telephone on 8th July2023 from big motoring world and told them of my concerns. I checked previous MOT and an oil leak was noted as an advisory 3 months prior to purchasing. Between big motoring world big warranties and warranties 2000 I was told to get my car booked into a local garage of my choice. The car got booked in on 21st July 2023 for initial diagnostic check at National tyres and autocare Corby. It was advised that the vehicle have a renewal of all ignition coils,all spark plugs, oil sump gasket and an interim service this was declined initially. However 25th July the warranties 2000 gave authorisation for National to complete the repairs. As the car was in an undriveable condition the car sat on driveway. 03/08/3023 the car was booked in at National tyres Corby waiting on official clarification from warranties 2000 prior to starting repairs. 08/09/2023 the car was taken to National tyres for the aforementioned repairs with the exception of the interim service as this was not authorised. These were carried put on 09/08/2023. Had to call call out recovery on 12/09/2023 car was shuddering again mechanic topped up oil and managed to stabilise car 20/09/2023 whilst driving on an A road the car started malfunctioning the car became undrivable at this point. I tried on numerous occasions to make contact with big motoring world and warranties 2000 via telephone and email. These were all unsuccessful until 11/10/2023 when I spoke with someone named Harry. 18/10/2023 car was recovered again back to National tyres Corby it was then stated that an auto electrician would need to look at the car. This was done via warranties 2000 but not picked up until 29th November 2023. The car was taken to Nissan Kettering where a full diagnostic check was completed and it showed a significant number of faults relating to this car including a whole new engine for a cost of £7478.36. It was only then big motoring world wanted to do their own diagnostic after seeing the report. Upon completion, their professional advice was to have the dealership should be taking responsibility for the car and the condition on which it was sold. This inspection and full diagnostic review incurred additional personal expense to me to the sum of £71.99. In addition to cost of the vehicle I am looking to recover all other cost. This includes £299 administration fees £1051 warranty fee road tax £150 car insurance £2281.68 and the diagnostic fee. This totals to a sum of £10553.67. Under the provisions of the Consumer Rights Act 2015, it is explicitly stated that goods must be accurately described, fit for their intended purpose, and of satisfactory quality. Given that your dealership is in breach of this contractual obligation, and considering that the defective engine and substantial issues in the car have been detected within the first 30 days of ownership, I therefore am rejecting the car and requesting a full refund in accordance with my statutory rights. Should you wish to perform your own checks on the vehicle, do not consider this to override my rights to reject the vehicle. If I should decide to resile from my rejection of the vehicle then I would put this in writing to that effect. Therefore, I request that you provide a prompt response within 14 days, clearly outlining the process for receiving a refund. Additionally as Big Motoring World Fengate has been in receipt of this car since 12/01/2024 I will not be accepting any responsibility for it. I trust that you will handle this matter with the seriousness it deserves, acknowledging my rights under the Consumer Rights Act 2015, and promptly addressing the refund and return of the vehicle in accordance with the law. Yours sincerely,

Definitely ready to do this. Report from Nissan dealership. Also got reports from original garage. This indicates how long my daughter has given them to rectify the problems. She has no confidence in big or the car.

Yes got report from dealership and yes I paid £71.99 for the check

Hi Daughter was going to look at a different car Nissan qashqai but realised it was out her budget and that's when she saw the Nissan juke Initial repairs were carried out and paid for by warranty around £800. Cost of car was £7000 warranty £2000 administration fee £299 insurance for a car that's been off the road continuously since August/September 2023 £2000 and road tax. She also had to pay main dealership £71.99 before big could collect the car. Car sat on drive for a few weeks before recovery was arranged to local garage. My daughter has not seen her car since 20th October 2023 when big arranged recovery to local garage. The car sat there until 29th November when it was recovered to main dealership for diagnostic check their findings was a new engine was required. Big arranged recovery to take to their service centre 12th January and as far as we are aware its still there

Hi again Daughter can't quite remember all the dates as it's been so long now. What she can roughly remember is Mid June 2023 she reported the car as faulty to Big car was then booked into local garage 21/07/2023 for diagnostic The car had the following issues Electrical - coil - causing a misfire. Electrical - spark plugs - causing a misfire. Engine - sump gasket - has an excessive oil leak. (This was noted as an advisory on previous MOT March 2023) 09/08/2023 the car was booked in for repair This work was carried out by local garage and paid by warranty company. After collecting the car the same issues were still happening. Contacted Big again car sat on drive for around 4/5weeks waiting on recovery. Car went back to same garage 20th October 2023 who advised the car go to main dealer as no one there was qualified to fix the electrical faults. The car was recovered from local garage to main dealer 29th November (car sat at local garage all that time). The main dealer advised new engine and detected various other faults. This was then relayed back to Big who then wanted to do own diagnosis they arranged recovery again from dealership and took car to their own service centre on 12th January. Again the car sat at the dealership all that time. They came back to my daughter and said yes the car was still misfiring and the car only needed a new battery. To date they still have the car and we are not any closer to resolution

Thanks hope it all makes sense.

docs docs1a .pdf I'm sorry if this is not what your looking for. I've tried to keep it all in order and will get dates problems and time off road to you

They have got the car in question at their Peterborough branch (Fengate). It is a Nissan juke PE65XVZ. Not sure if we have any photos and the ad was online so taken down once sold. The main dealer said on report that a new engine was required. Big wanted to do own checks and they've come back to us today to say car only needed new battery. My daughter has not seen her car since October been undrivable since September and this is their response

Hi Just getting all documents sorted can you advise where to send them. Thank you