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    • its not about the migrants .. Barrister Helena Kennedy warns that the Conservatives will use their victory over Rwanda to dismantle the law that protects our human rights here in the UK.   Angela Rayner made fun of Rishi Sunak’s height in a fiery exchange at Prime Minister’s Questions, which prompted Joe Murphy to ask: just how low will Labour go? .. well .. not as low as sunak 
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    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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Old GE money mortgage now Kensington - Arrears & Payment Arrangement


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the refund was 2018 was it not?

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I've just realised that the template letter doesn't seem to mention anything about Interest - it just states about refunding the charges - is the letter I copied about the correct template form the library?

 

"I am writing to ask you to refund the charges which you charged to my account in respect of late payment fees to the sum of £ XXXX."

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this includes the interest you have charged me upon each charge, from the date your levied it , till the date you settle my claim.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Reply received from Kensington acknowledging receipt of the complaint and stating a response will be submitted within 4 weeks.

 

My issue now is that with the interest rate increase my mortgage has now gone from 550 to approx 720.  

 

My income is less than my outgoing.  

 

They have been pressuring me for income expenditure and saying that issue is my repayments don’t cover the amount that needs to be repaid in the 7 or so year Left on the term.  

 

I think if I contact them and tell them I can’t afford this repayment they will surely say that they will start legal proceedings

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so they know that int rates wont be going down again in 7yrs then....:pound:

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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How can you boost your income, so the payments àre more affordable ?

 

Interest rates are predicted to remain higher for next few years, so many people will be faced with having to find additional income.

 

 

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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  • 1 month later...
  • 2 weeks later...

Response received from KMC:

 

Following my review of your complaint received by secure message on XX November 2022, I have investigated the points you have raised, and this is my final response. Although I am not upholding your complaint, as part of my review I am arranging for fees totalling £50 to be removed from your mortgage account.

 

I have provided a summary of my findings below and explained how I have reached this decision. You have said that you would like us to refund all fees applied to your account along with interest as you feel they are unfair. You would also like the interest refunded on the fees removed under your previous complaint in 2018. Any Arrears Management Fees (“AMFs”) charged on your account were applied in line with the terms and conditions of the mortgage. I have attached a transaction history for your reference.

 

The Financial Conduct Authority’s (FCA) Dispute Resolution Rules (DISP) rules state that you have up to six years to raise the issue that occurred with us, or three years in which you should have been aware of the fees and charges on your account to make a complaint. I have reviewed your account since 1 November 2016 and found one £50 AMF applied in the same month that a Field Agent fee was applied. I am therefore arranging to remove this fee as a gesture of goodwill. I have also attached a copy of your previous complaint response issued on 23 May 2018 under our reference xxxxxxx.

 

The fees we removed under this complaint were also applied correctly and were removed as a gesture of goodwill and therefore no interest refund is due. The 6 month timescale in which you had to refer this complaint to the Financial Ombudsman Service, has now passed.

 

I hope this letter helps to explain how I have reached my decision. If you have any questions, you can contact us by telephone on 0345 3300388. Our opening times are Monday to Friday 9.00am – 5.30pm. If you remain dissatisfied with my response you have the right to refer this to the Financial Ombudsman Service (FOS) free of charge, but you must do so within six months of the date of this letter. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider the complaint and will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances. Further in

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cant see there is alot you can do.

you dragged this on for more than 6yrs from the 2018 refund ...you are now outside of 6yrs and disp 3yrs.

 

it would be a very hard nut to crack in a court of law.

 

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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  • 2 weeks later...

Ok thanks DX

 

My parents are looking at paying off the £10,000.00 arrears as without this help I will be looking at moving in with them which i don't think they are that keen on! 

 

Can you offer any advise on this front.   Is it just a case of getting a statement and paying off  my arrears - is there a recommended way of doing this? What I mean by -  do mortgage companies in consider offers towards payment arrears ?  As in a lower figure to clear the total arrears, would there be anything i need to think about (fees/interest) that would need to be agreed

 

 

 

 

Edited by surrey_36
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yes, esp if you again mention historically regarding the balance you've repeatedly questioned re unlawful charges,

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

if you are paying the mortgage off in total arrears mean nothing....

you want a discount off the outstanding balance to fully settle it, but with regard to your repeated questioning and proof it contains unlawful fees and the interest they attracted.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

No not paying off the mortgage in total , just the arrears - this is their recent reply;

 

At the moment the current payment arrears balance is £10147.09,

 

please be aware that there is also the historic fee arrears of £3486.64 which means the total overdue balance is £13633.73.

 

The payment arrears are our main priority as this is what causes the consequences.

 

With the fee arrears they do not detriment your credit file and we do not actively collect on them but it is expectation they will be cleared by the end of the mortgage term at the latest and they are interest bearing.

 

Your current contractual payment is £846.08.

 

 

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which proves they charged you +£3.5K in unlawful fees + the interest each one has caused to date from levy date.

 

dx

 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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dunno but you are no further forward than 11 yrs ago in post 1 .

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

  • 2 weeks later...

I thought I would ask them if they would offer a reduction on the total arrears if they were cleared in one payment but got this reply, ill take that as a no!

 

We do not offer reductions on the arrears and would expect the balance to be paid in full, we have attached a lifetime statement to this message which shows all arrears as they accrued. Kind regards,

Edited by surrey_36
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